North Meck Help Desk

Thank you for visiting the North Mecklenburg High School Help Desk. Our goal is to provide quick and knowledgeable support to answer all of your technology questions. We currently have two options for providing support 1) In-Person Help Desk and 2) Help Desk Ticket. The In-Person Help Desk is located in the Media Center and is available any day that the school is open during school hours (6:45am-8:00am). See the list of issues below to see which support option is a better fit for your issue.

NEED HELP? SEE THE DIFFERENT OPTIONS BELOW.

We are currently providing support each morning from 6:45am-8:00am in the Media Center. We recommend selecting the FREQUENT ISSUES button before coming to the Help Desk or submitting a Help Desk ticket. If your issue isn't listed either come to the In-Person Help Desk or submit a Help Desk ticket.

STUDENT ACCOUNT INFORMATION

  • CMS Google Account

      • Username - StudentID@student.cms.k12.nc.us

      • Password - YYYYMMDD (birthday)

      • Used for - logging in to CMS Chromebook, Google Drive, Student Email, Canvas AND CMS Chrombook Security (ZScaler)

  • CMS Account (CMS Laptop/Desktop - Windows)

      • Username - StudentID

      • Password - YYYYMMDD (birthday)

      • Used for - logging into a CMS desktop computer

  • NCEdCloud

      • Username - StudentID

      • Password -

      • Used for - PowerSchool, Canvas, other single-sign on applications in CMS

CHROMEBOOK LOGIN AT HOME

Follow the directions below to login to your device from home.

  1. Connect to your home wi-fi

  2. Log in to the Chromebook like you do at school

  3. Once you log in, a screen will appear with images describing the process explained in steps 5 and 6 below. You cannot actually type on this page.

  4. Open a new tab in Google Chrome as if you are going to a website

  5. When you attempt to open that tab or go to a website, you will encounter the CMS filtering process and must sign in with these specific details:

  6. Type in your user name: StudentID@student.cms.k12.nc.us

  7. Now you are ready to use the Chromebook at home