Embedded Files
Student Technology Tips & Procedures for MHES STaff
Requesting devices for new students:
When you have new students and need devices for them, please send Haley an email with the student’s name and student ID number. She will check out a device to the new student at her earliest opportunity and get it to you.
Sometimes students take a few days to show up in the inventory system. We might not be able to assign them one for the first day or two they’re here.
What to do with a student’s device when they withdraw from our school:
As soon as a student withdraws, send the device to the library with a note saying they’ve withdrawn.
Our student devices are assigned to students in CMS’s technology inventory system, FAM. If the student leaves our school, I need to check that device back in so it’s not assigned to the student in CMS’s system anymore. Not doing this can result in confusion for the new school and potentially a delay in the student being able to get a device at their new school.
Please do not keep extra Chromebooks or iPads in your classroom as backup devices. All extra devices should be housed in the library for inventory & device distribution purposes.
Basic Troubleshooting to try before sending devices to the library:
Power Cycle - completely shut down the device and turn it back on.
iPad: hold the top button down until the “Slide to Power Off” bar appears. Slide your finger along that bar to turn it off completely. Let it stay off for a minute, then turn it back on by holding that power button down.
Chromebook: hold the power button down until the screen shuts off. Let it sit for a minute before pressing the power button again to turn it back on.
Hard Reset - When a basic power cycle (turning it off and back on) doesn’t work to resolve the issue, or if the device is frozen and won’t turn off normally, try a hard reset.
iPad: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
Chromebook: Turn off the Chromebook. Then, press and hold Refresh + tap Power . When your Chromebook starts up, release Refresh .
If a Chromebook will not turn on, it’s probably hibernating. They’re moody. Try these steps:
Hold the Escape + Refresh + tap Power buttons down at the same time and continue to hold them for 30 seconds or until the screen starts to come on.
When the screen comes on, it should have a screen that says something about the Chrome OS being missing or damaged. Don’t panic. 😊
Turn the Chromebook off by holding down the power button, then let it sit for a minute before turning it back on. It should come up to the normal screen. If it doesn’t, send it to me.
Getting assistance with devices that are not working, after you’ve tried basic troubleshooting:
Please send the device to the library:
The device should have a note attached explaining what’s wrong with the device.
Please remember that we are teaching classes throughout the day and attending to other responsibilities when it’s not class time. We can’t provide on-demand tech support, but we’ll be as quick as possible.
We will return the device to you ASAP. If it needs to be sent out for repair or if there’s a cost associated with the damage, we’ll communicate that to you through email.
Need some help with your Chromebook?
Need some help with your Chromebook?
Please browse through the tech support help available on this site before reaching out to the library for tech support.
Problem: Chromebook is hibernating - will not turn on even if the battery is charged.
Problem: Chromebook is hibernating - will not turn on even if the battery is charged.
Solution: Try the steps below to get the Chromebook out of hibernation mode.
Press [Esc] + Refresh key (circular arrow-top of the keyboard) + [Power]. Hold these down for a few seconds until the screen comes on.
If it comes back on, the screen will probably display a system recovery screen. Ignore this.
Turn it off and back on again. It should come back up to a normal login screen. It will also probably need to be charged, as the device was in hibernation mode and may not have been charging if it was plugged in while hibernating.
If pressing the [Esc] + Refresh key (circular arrow-top of the keyboard) + [Power] keys doesn’t wake up the Chromebook, contact Mrs. Carpenter.
Problem: The Chromebook camera and/or microphone isn’t working.
Problem: The Chromebook camera and/or microphone isn’t working.
Solution: Follow these steps to test and potentially fix the problem.
Do an online test of the microphone and/or camera:
Contact Mrs. Carpenter if the tests don't show any activity from the camera or microphone. There may be a hardware problem that requires the Chromebook be sent off site for repair.
Problem: The student is too loud, too quiet, or others hear their voice as distorted sound in Google Meets/Zoom Sessions.
Problem: The student is too loud, too quiet, or others hear their voice as distorted sound in Google Meets/Zoom Sessions.
Solution: Adjust the microphone volume.
With the student Chromebook sign into the student’s account, click on the bottom right corner of the screen next to the time.
Click the arrow next to the speaker/headphone volume setting. This should take you over to the microphone volume setting.
Adjust the student’s mic volume, which should be around the middle.
Problem: I need to sign into my student account on a home computer.
Problem: I need to sign into my student account on a home computer.
Solution: Please follow these steps to get on Clever/Google Classroom from a home computer.
1. Go to https://clever.com/in/nhaschools
2. Click on NHA login
3. Have your student login with their NHA credentials (43s.jdoe, password is student ID)
4. The Clever Portal will load. From there, students will have access to all of their curricular tools including google classroom.
Update Chrome OS Instructions (can be done anytime the chromebook seems glitchy or like it's lagging)
Update Chrome OS Instructions (can be done anytime the chromebook seems glitchy or like it's lagging)
With the chromebook signed in to the student's account, please follow these steps:
At the bottom right, select the time.
Select Settings .
At the bottom of the left panel, select About Chrome OS.
Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
Select Check for updates.
If your Chromebook finds a software update, it will start to download automatically. You will be prompted to restart the chromebook to finish the update.
How to Clear Browsing Data (Use when websites won't let you log in, or when website performance is lagging. This just clears out the cache & cookies – students can’t clear their browsing history.)
How to Clear Browsing Data (Use when websites won't let you log in, or when website performance is lagging. This just clears out the cache & cookies – students can’t clear their browsing history.)
Sign into your chromebook.
At the top right of your chrome window, click the three dots.
Click More tools and then Clear browsing data.
Choose All Time for the time range.
Select the types of information you want to remove (cache and cookies).
Click Clear data.
How to Update the Chrome OS:
How to Update the Chrome OS:
Sign into your Chromebook.
Click near the clock on the bottom right corner of your chromebook screen.
Click the Settings gear.
Click About Chrome OS (at the bottom of the list on the left).
Click the button that says Check for Updates. If updates are needed, they will start downloading automatically. This will take a few minutes.
Click restart when prompted to finish the update installation.
Hard Reset Instructions (can be used as needed to resolve issues with sound, keyboards, cameras, etc.)
Hard Reset Instructions (can be used as needed to resolve issues with sound, keyboards, cameras, etc.)
Turn off your Chromebook.
Press and hold Refresh (looks like a circle with an arrow in it, usually above the 3 and 4 keys) + tap Power.
When your Chromebook starts up, release Refresh. You can sign in as normal.
Page updated
Report abuse