Terms of Service

By approving, purchasing, and using the services of Clifford Signs, Inc., you agree to the following terms and conditions. 

Please read them carefully. 

1. Service, Products, and Installation

Installation Dates: Installation dates are tentative estimates and subject to change due to unforeseen circumstances. Clifford Signs will not be held responsible for changes to the schedule, and payment is due upon completion of the sign installation, regardless of any scheduling adjustments. 

Installation Access: Customers are responsible for providing safe and reasonable access to the installation site, including easements or right-of-ways. This includes ensuring the site is clear of obstructions and accessible for our equipment and personnel. Any costs associated with obtaining access are the responsibility of the customer and will incur an additional charge if not provided prior to installation on a time and material basis. 

Obstructions: Removal or relocation of existing obstructions (e.g., trees, underground utilities, other signage) at the installation site is not included unless specifically agreed upon in writing. The customer is responsible for ensuring the site is clear and accessible. 

Site Survey/Engineering: The cost of site surveys, engineering reports, soil testing, or other specialized assessments required by the municipality or deemed necessary for safe installation are not included unless explicitly stated in the quote. This is especially important for complex installations. 

Structural Issues: If the existing structure where the sign is to be installed (building wall, pole, monument base, etc.) requires repair or reinforcement to support the sign, those costs are not included unless explicitly stated in writing. If needed for a safe installation, charges will be added on a time and material basis. 

Hazardous Materials: Discovery of hazardous materials (e.g., asbestos, lead paint) during installation will result in additional charges for abatement and remediation, which are the responsibility of the customer. Work will be stopped until the issue is resolved. 

Weather Delays: Delays caused by inclement weather that prevent safe installation are not the responsibility of Clifford Signs. Rescheduling will be coordinated with the customer. 

Vandalism/Damage After Installation: Clifford Signs is not responsible for damage to the sign after installation is complete, unless a separate maintenance agreement is in place. This includes damage caused by vandalism, accidents, or natural disasters. 

Changes in Laws/Regulations: If changes in local, state, or federal laws or regulations after the contract is signed require modifications to the sign or installation, the customer is responsible for any additional costs incurred. 

Client-Supplied Materials: If the customer provides any materials (e.g., sign faces, lighting), Clifford Signs is not responsible for the quality, compatibility, or suitability of those materials. Any issues arising from client-supplied materials are the responsibility of the customer. 

Product Availability: Clifford Signs is not responsible for delays or changes to the installation or completion schedule due to product unavailability, backorders, or other supply chain disruptions. We endeavor to meet all scheduled dates but request understanding in circumstances beyond our control. 

2. Graphic Design and Approvals

Design Revisions: A reasonable number of design revisions are typically included in the initial quote. Excessive revisions requested by the customer may incur additional charges. 

Color Matching: While every effort is made to match colors accurately, exact color matching cannot be guaranteed due to variations in printing processes, materials, and display settings. 

Proof Approval: Clifford Signs requires customers to approve all designs before production begins. Digital or physical proofs will be provided for customer review. It is the customer's sole responsibility to thoroughly review all proofs for accuracy and completeness, including but not limited to spelling, grammar, layout, colors, and dimensions. Questions regarding the proof should be addressed *before* approval is given. Customer approval of design proofs constitutes final acceptance of the design. Clifford Signs is not responsible for errors in approved proofs. Any changes requested after proof approval may incur additional charges. Delays in approving proofs can affect project timelines. 

3. Payment Terms

Due Date: Payments are due according to the schedule on the invoice (the "Invoice Due Date"). 

Payment Methods: We accept Cash, Check, ACH, and Credit Cards. 

Credit Card Payments: Due to processing fees, we do not accept credit card payments over $2,500. For payments exceeding this amount, alternative payment methods such as bank transfers and checks should be used. We do not charge our customers additional fees for credit card processing. 

Late Fees: Invoices not paid by the "Invoice Due Date" will incur a late fee of 1.5% per month until paid in full. 

Collection Costs: The customer agrees to pay all attorney fees and expenses incurred by Clifford Signs in collecting any outstanding balance. 

Retention of Title: Ownership of any product supplied by Clifford Signs remains with us until full payment is received. Clifford Signs reserves the right to reclaim any unpaid product. If the customer refuses final payment or if the customer's business is closed, sold, or transferred, the individual customer will be held personally responsible for all payments. 

4. General Terms 

Service Modifications: Clifford Signs reserves the right to modify or discontinue services (or any part thereof) with or without notice. 

Limitation of Liability: Clifford Signs shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the services. 

Termination: Clifford Signs reserves the right to terminate services for non-compliance with these terms, non-payment, or any other reason deemed necessary. 

Privacy: Our Privacy Policy governs how we collect, use, and disclose customer information. Please refer to our Privacy Policy for details. 

Dispute Resolution: Any disputes arising from these Terms of Service or the services provided by Clifford Signs shall be resolved through binding arbitration in the State of Indiana. 

5. Entire Agreement

These Terms of Service constitute the entire agreement between Clifford Signs and the customer regarding the services provided and supersede all prior or contemporaneous communications and proposals, whether oral or written. 

Additional Resources:

• Navigating Your Signage Timeline: A guide to understanding the process. 

• FAQs: Answers to common questions and helpful information all in one place.

• Preparing for your Installation: Tips, tricks, and checklists to ensure we're ready for the big day. 

• Installation Day Checklist: Your step by step guide to a smooth signage setup experience. 

• Design & Estimation Journey: Guiding you from initial design to precise estimation with ease.