FAQs

What are Channel Letters?

Channel letters are custom-made metal or plastic letters used in exterior signage, often illuminated internally by LED. 

What is the difference between a flush mount and raceway mounted letters?

Flush mounted letters are attached directly to the building facade, while raceway mounted letters are attached to a metal box (raceway) that houses the wiring and power supply, which is then mounted to the building.

How long does it typically take from design to installation?

The journey from initial design to the final installation of your signage is a crucial period, filled with creativity, precision, and careful planning. It’s important to note that the timeframe for this process can vary significantly depending on several factors:

• Type of Signage: Different types of signs have different production and installation requirements. For instance, a simple banner might be ready much quicker than a custom-made channel letter sign or an intricate electronic message center.

• Design Complexity: The complexity of your design, and how quickly we can arrive at a final approved design, plays a big role. Collaborative and timely feedback during the design stage helps in speeding up the process.

• Material Availability: Depending on your specific needs, certain materials may need to be ordered, which can add time to the overall timeline.

• Permitting Process: For some types of signage, permits may be required, and the time it takes to obtain these can vary widely.

• Installation Requirements: The complexity of the installation – whether it’s a simple wall mount, a high-rise installation, or involves electrical work – can impact the timeline.

• External Factors: Weather conditions, especially for outdoor installations, and other unforeseen circumstances can also play a role.

• For more information on timelines, please visit our resource Signage Timelines. 

How often should electric signs be serviced or checked?

We recommend an annual checkup, but signs may require more frequent servicing depending on usage and location.

Do I need to apply for permits?

Permit requirements vary by location. We can take care of the permit acquisitions within our estimating. 

When will my installation be?

The installation date will be scheduled in advance and coordinated with you to ensure minimal disruption to your business. 

Will my signage be on all the time?

This depends on your preference. Some businesses opt for continuous illumination, while others prefer timed intervals.

Can my signage be put on a timer?

Yes, we can integrate a timer into your signage system, allowing it to turn on and off at specified times. Please talk with your sign consultant about including this. 

Does electricity need to be provided?

Yes, a dedicated power source or electrical connection is required at the sign installation site for illumination.

What is a photo eye?

A photo eye is a sensor that detects ambient light levels. In signage, it's often used to automatically turn on illuminated signs when it gets dark and turn them off when it's light.

What kind of maintenance will my sign require?

Depending on the materials, signs may need to be cleaned over time, especially outdoor signage. It’s important to avoid damage from harsh cleaners. Use only a soap and water mixture and avoid any cleaning product that contains ammonia.

What types of electric signs do you offer?

We offer a wide range of electric signs including LED digital displays, illuminated channel letters, and Sign Cabinets.

Are your signs energy-efficient?

Yes, our signs are designed to be energy-efficient, especially our LED options which consume less power than traditional signs.

How long do the LED bulbs in your signs last?

On average, our LED bulbs last between 50,000 to 100,000 hours, depending on usage and conditions.

Do you offer custom design services for electric signs?

Absolutely! We work closely with clients to create custom designs tailored to their branding and requirements.

What materials do you use for your electric signs?

We use high-quality materials such as acrylic, aluminum, and durable plastics to ensure longevity and a polished appearance.

What's the average cost of an electric sign?

The cost varies based on size, materials, and complexity. We recommend reaching out for a custom quote.

Are there any maintenance requirements for your signs?

Minimal maintenance is required, but periodic cleaning can ensure optimal performance.

Do you provide installation services?

Yes, we provide full installation services for all our sign products.

What warranties or guarantees do you offer on your signs?

All our signs come with a standard one-year warranty, covering any manufacturing defects.

Can I upgrade or modify my current sign with electric features?

Certainly! We can assess your current sign and suggest suitable electric upgrades or modifications.

Do you offer repair services for damaged or malfunctioning signs?

Yes, we offer repair and maintenance services to keep your sign in top condition.

How weather-resistant are your electric signs?

Our signs are designed to withstand typical weather conditions, including rain, snow, and sun.

How do your electric signs perform in extreme temperatures?

Our signs are built to operate efficiently in a range of temperatures, from very cold to very hot conditions.

Can I control the brightness of my electric sign?

Yes, many of our signs come with adjustable brightness settings to suit your needs.

Do you provide emergency services for sign outages or issues?

We do provide emergency services. It's our goal to ensure your sign remains operational and represents your business effectively.

Are there any size or design limitations for electric signs?

While we strive to meet all design requests, there may be limitations based on materials, engineering, or local regulations.

How often should electric signs be serviced or checked?

We recommend an annual checkup, but signs may require more/less frequent servicing depending on usage and location.

What safety measures are in place for your electric signs?

All our signs meet industry safety standards, with proper wiring, grounding, and materials to ensure safe operations.

Can I integrate my electric sign with other digital marketing tools or platforms?

Depending on the sign type, integration with digital platforms is possible. Please discuss your requirements with our team.

How do I know if my business location can support the electric requirements of your signs?

Our team will conduct an on-site assessment to ensure that your location meets the necessary electrical requirements for installation.

Additional Resources:

• Navigating Your Signage Timeline: A guide to understanding the process. 

• Preparing for your Installation: Tips, tricks, and checklists to ensure we're ready for the big day. 

• Installation Day Checklist: Your step by step guide to a smooth signage setup experience. 

• Design & Estimation Journey: Guiding you from initial design to precise estimation with ease.

• Terms of Service: Understanding our terms for a seamless experience.