Embedded Files
Customer Frequently Asked Question
Q: What is your best price?
A1: (It is all in the way you say it) "We are a no haggle no hassle dealership as we do a ton of market research to ensure we can offer our best value up front. BUT we DO negotiate in other ways! We can save you money with the value of the vehicle you are selling us, your APR, and term of loan."
A2: “If we could not get you the absolute best price, I would NEVER expect you to purchase from us.”
Q: Do I need a down payment?
A: "We don’t have set down payments for vehicles; in fact, I see a lot of customers purchase with no money down!"
Q: What is the price if I am paying cash? (Or using their own financing)
A: "The market value is the same whether you pay cash or finance. However the advantage of financing with us is that you get an additional $1000 discount (on pre-owned vehicle only) 9 times out of 10 customers save money with our banks because of our volume!"
Q: Can I finance a vehicle if I don't have credit or never bought a vehicle before?
A: "YES! We work with 70 Banks & lenders along with our FIRST TIME BUYERS PROGRAM. Our lenders base their approvals on your ability to pay not just your credit score."
Q: Can I finance a vehicle if I have bad credit or a repossession?
A: "YES! We work with 70 different banks & lenders along with the CLEMENT CREDIT AMNESTY PROGRAM. They do not base their approvals on just your credit score, we look more at your ability to pay. We understand that bad things happen to good people and not everyone is going to have a perfect situation. We would love to help you reestablish your situation."
A2 – URGENT- SUBPRIME: We have a few lenders ON-SITE RIGHT NOW that are running our CLEMENT CREDIT AMNESTY PROGRAM special ending by close of business tomorrow. We would love to help you reestablish your situation, what time TODAY can you make it in?
Q: What is your best Interest Rate?
A: "We have the best interest rates available, however rates are vehicle and customer specific"
Q: How do I find out what my car is worth?
A: "Our professional appraiser only needs 15 minutes to inspect your vehicle to give you the best value for it. We are the Regional Buying Center for Kelly Blue Book, so we will have the best opportunity to offer you the absolute TOP dollar for your vehicle.
Q: Do you guys buy/trade vehicles that don't run?
A: "We will take a vehicle as a trade that doesn't run. If it is local, we can also tow it in for you. However, if you are just looking to sell the car, we would not be able to purchase it.”
Q: I want a $300.00 payment.
A: "The general rule of thumb is that for every $5000 you finance; you pay around $100/month. How did you arrive at the $300/month budget?"
Q: What kind of warranty comes with our vehicles?
A: "Most of our vehicles come with a 30 year/300,000-mile Warranty. This warranty is on ALL new and MOST pre-owned vehicles.
Q: What kind of inspection does your company do?
A: "We perform a FULL multi-point inspection that follows the manufacturers checklist.
Q: Can I take the vehicle to my Mechanic?
A: "Yes; or bring one with you!”
Q: Are there any “Hidden” Fees? (Documentation/Dealer Fee)
A: "The Clement Auto Group has a documentation fee mandated by the state; that fee is $565.00."
Q: Can you ship a vehicle out of state?
A: "Absolutely.”
Q: What’s the “Price Match Guarantee”?
A: What that means for you Mr./Ms. Customer, is that you can purchase your dream car from the Clement Auto Group with TOTAL PEACE OF MIND. Here at Clement, we will refund you the difference in pricing should your car listed for less with 30 days of purchase. See clementautogroup.com for more details.
Q: Do you really have an exchange program?
A: Absolutely; Here at Clement Auto Group…We give you 5 days, or 500 miles after your pre-owned vehicle purchase to decide if the vehicle is perfect for you. LOVE IT OR SWAP IT!
Page updated
Report abuse