Embedded Files
The Clement Response Team
The Clement Response Team
Members of the Clement Response Team are responsible for increasing the amount of vehicle unit sales by targeting prospective clients through phone calls, email and text from leads they receive from clients inquiring online. In addition agents assist by answering inbound calls to maintain developing and existing relationships with our clients.
Follow-up calls, contacting no-shows to reschedule missed appointments, providing updates and connecting clients to other departments are things to expect.
Things To Expect
Things To Expect
New Web Leads will populate throughout the day
Inbound Calls are busiest during the early morning, lunch time and after 4pm
Emails, Text messages and return calls from clients will be received
Team alerts in group chats Example: "NEW LEAD ALERT!"
Zoom meetings! "Communication is key!"
Coaching to review stats, performance and goals
Submitting appraisal and picture requests
Monitoring units to alert clients of availability
Maintaining Scheduled Appointments
Morning
Morning
Join Zoom!
Clock In
Review Team Group Chat
Review The Days Appointments
Did the client confirm?
Respond to Overnight Messages
Texts
Email
Voice-Mails
Start Contacting New Leads
Always call, text and leave a voicemail
Notate Heavily
Start Lead Buckets
Expect inbounds within a half hour of start time!
Afternoon
Afternoon
Respond to Post Lunch Messages
Texts
Email
Voice-Mails
Team Chats
Review Submitted Requests for Updates
Sales Follow Ups
Photo
Respond to Inbound Calls
Remember to Notate
Continue Follow-Up/Tasks
Always double check for new leads, emails & texts, customer alerts, and unanswered communications
Screen Frontline Alerts
Most Important!
Call Morning No-Shows
Review Afternoon Appointments
Review Chat Periodically
Help Team
Evening
Evening
Review Older opportunities
Nothing worse than calling a dead end!
Check Service Monitor Lists
Check Outstanding Requests
Outstanding Web Leads
All Leads Received Before Close
MUST BE ANSWERED
Review Next Day Appointments
Did you confirm open appointments?
Did you send reminders out?
Respond to Evening Messages
Texts
Email
Voice-Mails
Team Chats
Did you meet your daily goal?
Is there anything else I can do today?
Help Team
Page updated
Report abuse