Starting in 2018, the department began tracking all of the code enforcement cases geospatially, so that this data could be used to show trends and “repeat cases” in terms of Code Enforcement. The Code Enforcement function of the city primarily works on violations of the City’s nuisance codes in regard to (1) Loose Trash and Debris, and (2) Grass and Weeds in excess of 10 inches. In 2024, the PABD had a total of 784 code enforcement cases, 848 total violations, and 1,500 total inspections. Each violation must be inspected at least twice, but some of the inspections are combined if an address has multiple violations at one time. A case is opened each time the department receives a complaint, whether or not there is a violation. In addition, a property can have multiple violations, but it is more typical that it only have one violation. A number of the metrics in this report are new and we are able to share due to the recent implementation of the Citizenserve platform, a fully cloud-based system which increases department efficiency, minimizes human error, and provides more insight into the daily operations of the department. 

With the addition of Code Enforcement in CitizenServe, PABD staff has been capturing more historic and current data. This allows PABD to track repeat code enforcement violators, focus efforts in areas of the community where more cases are occuring, and see how trends change overtime. 

Additionally, this year the code enforcement efforts shifted from a primarily complaint-driven operations, to an operation that utilizes patrol routes to ensure all areas of the community are being taken into consideration, even if complaints aren't being actively filed. Likely as a result to these changes, the number of cases, violations, and inspections have increased quite significantly, while the average days to close has actually decreased by 1 day.