Tech Support
Tech Support
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A number of issues can be resolved by completing these Troubleshooting Basics.
What Can You Do? Try These Things...
Shut down and restart your computer
Fully charge your computer
Update Google Chrome and any outdated applications (Self Service explained below)
Delete unnecessary files from your computer
Clear your internet history/ cookies/cache
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Having trouble with a digital platform or tool?
Take a look at the various subscriptions provided by
Chatham County Schools for digital learning!
Each "digital card" provides important information:
How Teachers Access
How Students Access
Who to Contact for Help
Helpful Links & Tutorials
If at all possible, leave your computer on and open. Some issues can be resolved by technicians remotely accessing your device!
Use Incident IQ to Get Help!
Submit a Chatham County Schools Technology Support Request online to report technical problems that you or your students may be experiencing. The Technology Service team will address your concern ASAP!
When you are connected to the CCS network, open Self Service from the Applications folder on your computer. Login using your username (not your full email address) and your password to access the software available for download on your device or to make any necessary updates.
Don't see a software listed in Self Service, request it through incident IQ!
Go to the "About Us" page to identify your School Tech and the many responsibilities our Central Office Techs.
Your school tech provides on-site technical assistance in classrooms, libraries, computer labs, and administrative offices.
Some of the School Tech responsibilities include the following:
addressing incident IQ help requests submitted by users
identifying problems and taking appropriate corrective action
troubleshooting issues with SmartBoards, projectors, and document cameras
providing first response support for the maintenance and operation of computers, and networks at the building level
installing and upgrading all technology-related equipment in network and stand-alone environments
working remotely on laptops to address some problems (when the laptop is powered on, left open, and has a network connection)
referring complex problems to specialists
providing services to multiple sites
School Techs are not able to help with...
working on personal equipment (providing tutorials or repairs)
setting up or troubleshooting home networks
supporting personal software
working on printers (ask them about contacting Toshiba for support)
running cable (submit an iIQ request for a CO technician to help)
mounting projectors/monitors/electrical boxes (submit a maintenance request)
providing application tutorial support or advising on the specific uses of software (connect with your curriculum coaches or digital learning leads)
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