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You should have received an email at your personal email address from the follow CHA account: useraccess-infor@challiance.org
This email contains your CHA network username and a temporary password.
(or you have been provided your account name and a "temp" password directly by your manager)
Contact the CHA Helpdesk: at 617-665-2468, and press 6.
The Helpdesk will verify your identity and be able to provide a one-time Token code to go along with your temporary password.
1. CHANGING TEMPORARY PASSWORD
While on the phone with the CHA Helpdesk, visit the following page to reset your password: https://gpsec.challiance.org/
Enter your CHA network username and the temporary password sent to you, then click "Log in":
Enter the temporary Token code as provided to you by the Helpdesk, then click "Confirm your identity":
Enter your new password twice, then click "Save password". Please note the password requirements listed below:
The new password you decide on must be at least 16 charactors long.
The password can be all lower-case characters, such as: iwenttothestoreandboughtmilk
(above is a "passphrase", a sentence easy for you to remember; more information on passphrase requirements is available here.)
The password cannot be all numbers.
It can contain, but doesn't require, any of the following:
uppercase letter
lowercase letter
number
symbol
SPECIAL NOTE: when you create a new password, even when it meets CHA's above requirements, the password is then referenced against a dictionary of previously compromised passwords which hackers use: if your newly created password matches this "hacker's dictionary", it will not be allowed, and you must try another one.
(for students/etc who only need password for HealthStream training: stop here. All others proceed through instructions)
2. ENROLLING CELL PHONE IMPRIVATA
(continue below steps on your computer/laptop, referencing your cellphone as indicated)
Click "Enroll Imprivata ID" to set up your mobile device:
From the Imprivata app on your mobile device, note the Serial Number and Token Code. Enter the Serial Number and Token Code in the corresponding fields. Click "Submit":
Click Done:
You will see the following page, meaning your Imprivata setup is complete:
You can now disconnect the call with Helpdesk. Close the current window you performed the above in, and proceed to Step 3 "Access Gmail".
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