Larry Hibbs, Business Relationship Manager, City of Aurora

How do you communicate “IT” to “Business”? How do you communicate “Business” to “IT”?  We will experience how to change our style of communication to have greater impact when communicating with our Business Partners about strategic directions.  This session will have multiple audience participation exercises and lots of laughs.

Gerry Suazo, Manager, IT Service Management (ITSM) Delivery, RTD

Join us to learn how to raise internal IT customer satisfaction. Over the course of the last 19 months, RTD IT Service Delivery has been concentrating on improving internal customer satisfaction. The results of this effort have been overwhelmingly positive. Join us as we share our strategies, both successful and not so successful, to turn our customer base from IT sceptics into IT promoters. 

Jose A Medina, Cybersecurity, City of Littleton

In an era where bad actors have mastered living off the land techniques and exploit simple vulnerabilities in technology to achieve their goals, understanding these tactics is more crucial than ever. This discussion will explore practical, real-world examples to enhance defenses against such attacks and offer some foundational strategies for IT administrators.

Aleksei Kasianov, Integrations Engineer, City and County of Broomfield

This session highlights how the City and County of Broomfield uses Windmill as a centralized platform to manage automations and integrations. Topics include common challenges with legacy systems, siloed applications, and manual workflows; Windmill’s features and flexibility; integration with APIs, databases, and third-party services; examples of automated processes like data syncing and reporting; and key lessons learned. Centralizing automation has reduced manual work, improved efficiency, and strengthened collaboration, offering practical insights for agencies modernizing their integration strategies.

Joe Howe, Security Analyst, City and County of Broomfield

Attackers are increasingly using AI to enhance Living off the Land (LotL) techniques, leveraging built-in system tools like PowerShell to evade detection. These attacks can execute entirely in memory, leaving no trace on disk and bypassing traditional security measures.

Defenders must stay ahead, and AI can be a powerful tool to analyze threats, test defenses, and improve security with custom alerts. This session will explore real-world LotL attacks, including keyloggers, reverse shells, and unauthorized admin changes. For each, we’ll examine detection methods, mitigation strategies, and AI-driven enhancements for threat identification and response.

Additionally, we’ll showcase AI’s role in open-source SIEM solutions, helping generate detection rules and automate incident response. By integrating AI with human expertise, security teams can accelerate defense strategies and strengthen resilience against evolving threats. This session delivers practical demonstrations, actionable insights, and a compelling case for AI as a cybersecurity force multiplier.

John White, Enterprise Solutions Architect, City of Westminster

"Most organizations are sitting on a goldmine with Microsoft 365 but only tapping into a fraction of what they’re paying for. M365 is often treated as “just Outlook and Teams,” while the rest of the suite, Power Automate, SharePoint, Purview, and beyond, sits underutilized or misconfigured. This creates new problems: sprawl, duplication, inefficiency, and modernization.

In this session, we’ll walk through how to take full advantage of your existing M365 licensing to build systems that reduce overhead, improve collaboration, and create sustainable automation. We’ll talk directly about common pain points: the explosion of Microsoft 365 Groups, file chaos, inconsistent data protection, and low digital literacy among leadership. And more importantly, we’ll explore strategies to fix them without spending more money or increasing administrative burden."

Lennie Jarratt, IT Business Services Manager, City of Englewood

Stakeholders often overvalue certain features or projects, leading to misaligned priorities and internal conflicts. By using objective metrics such as urgency, process complexity, employee impact, adoption difficulty, usage frequency, time spent, and implementation risks and dependencies, organizations can reduce bias and make smarter decisions. This approach improves project prioritization, standardizes RFP evaluations, supports more effective implementations, aligns solutions with high-impact needs, reduces staff frustration, enhances success tracking, and improves cost management through more efficient application onboarding, offboarding, and upgrades.