1.0 Introduction

This document is the Building Handbook for The Junction, a development by CERT Property.  This guide is designed to answer any practical questions about the Building that Occupiers may have.  Should there be any queries not answered in the following pages please contact the Property Management Team who will be happy to answer any additional queries. It should be noted that this document provides functional guidance and does not take precedence over the lease, licence agreement or agreement to lease.

Elevator Recording Studios is a commercial mixed-use building. It provides 15,000 sq ft of office space over four floors.

The main pedestrian entrances are located at The Junction, Merchants Quay Salford Quays M50 3SG with a manned reception space. These entrances are controlled by the Landlord. All entrances have controlled access. 

The full postal address for the Building  is:

The Junction

Merchants Quay

Salford Quays

M50 3SG

2.0 Provisions of Services

1. Reception opening hours are from 08:00 - 16:00 hours, Monday to Friday excluding Bank and Public Holidays. Occupiers are permitted 24-hour access (excluding Christmas Day, Boxing Day and New Years Day) via Access Control. A reception team is provided to facilitate the building service hours as above and to meet and greet visitors, contractors and accept delivieries for customers.

3.0 Non-Smoking Building

1. The Junction is a NO SMOKING building.  Smoking is therefore always prohibited in all areas.  For the avoidance of doubt this includes the areas adjacent to the entrances, stairs, lift lobbies and lift cars and toilet areas (including toilet lobbies), roof, plant rooms, fire exits and the delivery area where applicable.

2. On no account should smokers congregate outside the Building’s main entrances (front or in the fire exits of the building). Property Management will “police” these areas and formally report any contraventions to the occupier's representative. Contravening of this regulation could result in an early termination of the occupiers lease / licence. 

3. Any external area Occupiers propose to direct smokers must be agreed with the Property  Management prior to implementation.

4.  Anyone wishing to smoke should utilise areas at the side of the building on Parliament Street and Jamaica street excluding entrance and  fire exit areas 

5. All Occupiers are responsible for informing their staff & visitors of the no smoking conditions and the location of smoking areas.. 

4.0 Management

1. The Property Management services are provided by CERT Property Limited. 

Ellis Michael

Asset Manager

ellismichael@certproperty.co.uk

0161 713 0000

Susan Riddell and Karen Hulse

Community Coordinators

thejunction@certproperty.co.uk

0161 713 0000

2. In the case of an emergency outside of working hours please dial 0161 713 00535

3. THSQ Ltd owns the freehold of the building. CERT Property Ltd  manages it on  behalf of the Landlord. 

5.0 Management Philosophy 

1. The Junction  forms an integral part of the Merchants Quay estate as part of the wider commercial hub in Media City and Salford Quays. Encompassing, Architects, Telecommunications providers, Property Developers, Tech businesses and Creative businesses through its diverse Occupier presence. This site in the heart of Salford Quays is managed by CERT Property and provides high quality commercial space.  

2. The principal objective for CERT Property is to provide The Junction Occupiers with an effective and responsive management service second to none in . We pride ourselves on creating communities for people & channeling this through our redevelopments and property management services. 

6.0 Access to the Building

1. The Junction may be accessed 24 hours, 7 days a week, although normal business hours are 09:00 to 17:30 Monday to Friday. Where significant additional access is required outside of normal business hours, occupant representatives should let the Property Management know in advance so any appropriate additional attendance can be agreed. When access is required for visitors outside of these business hours Occupier representatives are responsible for meeting & greeting their own guests

7.0 Reception

1. Reception is located at the main entrance to the building and is manned from 08:00 - 16:00 on working days, excluding public holidays.  The reception team are responsible for management of the site, meeting and greeting customers and visitors, accepting and distributing post and packages and patrolling the site.

2. The management suite is located in office G01 behind reception on the ground floor.  The management suite is generally not accessible to customers however meetings with the Asset Manager can be arranged by appointment.

3. Events  - Special arrangements may be made for large events and training room hire upon consultation with the Property Management Team; numbers of attendees must be supplied to the Elevator Recording Studios management team prior to arrival of the event attendees. The occupier's representative will note the arrival of individuals on the list and will allow access to the building as discussed. Any requirements out of hours would need to be discussed and agreed with the Property Management Team. 

4. It will be the Occupier event Host’s responsibility to additionally notify / keep records of their guests arrival/ departure. This is to ensure we have the correct records for the event of a fire evacuation. 

8.0 Access Control Card System

1. Occupier representatives must liaise with the building management team regarding the activation of Building Access Control Fobs for new staff, via the form located here to the Occupier representative for new requests as well as lost / stolen cards. All Occupiers of the Junction will be required to use their company Access Control fob throughout the building to access their demise. 

2. Regular contractors working for Occupiers may be allocated a fob (for the relevant Occupier floor only) at the discretion of the Occupier they are working for. Any contractor not in possession of a fob will be treated as a visitor.

9.0 Disabled Access to the Building

1. Disabled visitors and staff arriving by car may disembark at the reception which is accessed via a ramp.

2. There are two accessible lifts which provide access to all floor .

3. Disabled toilets are present on the ground floor, 1st floor and 2nd floor.  The disabled toilet on the ground floor is accessible with a RADAR key.

10.0 Car Park

1. Car parking facilities are available on site and use of these facilities are by prior arrangement with the Property Management Team.  Our car parking policy can be found here. 

11.0 Cycle Storage

1. There is currently no dedicated cycle storage facilities on site.  It is not permitted to bring cycles into the building.  

2. CERT Property Ltd accepts no liability for loss or damage for cycles stored in or around the site.

12.0 Bathroom facilities

1. Bathroom facilities  are provided for the use of all occupiers and are located at each floor level of of the building.. All staff members have access to this area shall they require access to this facility.  Due to the shared nature of the bathroom facilities, cleanliness and good personal hygiene are essential from all persons using the bathrooms.

13.0 Vehicle Deliveries 

1. Large Deliveries to The Junction  will need to be coordinated with Property Management. The Property Management will operate a scheduling system for deliveries to allow all Occupiers fair access to the Building. (This is to ensure that large deliveries don’t incur delays accessing the building if coincided with other large deliveries and negates the issue of long delays with getting items in) Every effort will be made to accommodate all deliveries to site, scheduled deliveries will take precedence over unannounced or delayed deliveries. Large Deliveries need to be booked in with the Property Management Team so lift protection can be installed. 

2. Over-sized deliveries or delivery's by pallet will generally not be accepted due to limitations of accessibility. 

3. All deliveries will be through each main entrance and into the lift. There is an intercom located at each door which connects to each occupiers’ demise so access can be facilitated for anyone who has booked a larger delivery to the site.

4. Deliveries cannot be left unattended and therefore must be taken directly to the receiving Occupier’s floor by delivery personnel or immediately collected by an appropriate Occupant representative. Deliveries are routed to each floor via the lifts from the main entrances of each building.

5. No Pallet trucks are to be brought into the building.

6. All large deliveries are to take place between 7am and 8am or out of hours on a weekend. 

7. For any further information and to book these deliveries in please contact the The Junction Management Team.

14. Post Deliveries

1. Elevator Recording Studios operates a postal service for letters. Royal mail has access to our  reception  where post for each tenant is separated and delivered to your demise. Any issues in receiving postal deliveries  should be reported to the property management team.

2. The property management team will sign for any recorded delivery or special delivery letters which will be taken to your office and these will require a signature before being handed to tenants.

3. Letters should be addressed to:  Your Company Name, The Junction, Merchants Quay, Salford Quays M50 3SG

4. Any letters received which are addressed to unknown individuals or unknown companies will be returned to sender by the Property Management Team.

5. Any letters requiring a signature which are addressed to unknown individuals or companies will be refused by the Property Management Team.

14.2 Courier Deliveries 

1.  All deliveries which are hand-carried are to be accepted by our Property Management Team. Our Property Management Team will then either hand delivery the package(s) to the tenants demise for signature, or notify the tenant of the  delivery to be collected from reception where a signature will be required.

2. The Landlord and/or its representatives cannot sign for or be held responsible for any loss or damage that may occur to either post or other goods delivered/collected. If no Occupier is available to receive goods requiring signature as proof of delivery, delivery cannot be accepted. If Occupiers are expecting a sign for delivery this is to be notified to the property management team and a contact number made available (If different from the dedicated Occupier contact details).. 

14.3 Removals

1. All removal activities occupiers of The Junction shall be via an agreed route and by prior agreement/coordination with the Property Management Team with at least 48 hours’ notice. In some instances, a formal risk assessment and method statement may be requested. Removal of items such as heavy furniture or equipment, which may cause disruption to other Occupiers, must take place out of normal working hours. 

15.0 Fit-Out Procedures

1. Please refer to the Occupier Fit-Out Guidelines

2. Fit-out specification note on building blinds: Please refer to this document for full information, within this appendix there is a further Appendix C as part of the document, this includes the full specification. Blinds are at a cost to the Occupier. 

16.0 Security and Fob Access

1. Security within the Occupier’s demise is the responsibility of the respective Occupier. 

2. All visitors are required to sign in with an occupant who must keep a record of all visitors arriving and leaving the building to ensure fire safety regulations are met.  Out of hours’ access control will be operational on All building entrances and exits for Occupier use. Tailgating is to be avoided and Occupiers must ensure that they do not let any unauthorised visitors access the building. Should the entrance / exit gates be closed when occupants are leaving the building they are reminded to ensure all gates are closed behind them securely.

3. When a fob is issued, occupiers agree to the following;

• The fob, permit or key is your personal responsibility and will remain in your possession at all times

• You will not lend your access fob to other employees, other tenants or anyone who does not work in the building

• That you will immediately report to the management team at CERT property if your fob, key or permit is lost, stolen or no longer working

• That you will not allow anyone working for any other company in the building access either using your fob or by way of allowing them to follow you in the building.

• That each lost or stolen fob permit will incur a charge of £25 + VAT for replacement

• CERT Property reserves the right at its absolute discretion to cancel occupier fobs  or suspend out of hours access without notice where we feel the security of the building has been compromised in any way.

17.0 Fire Escape Routes 

1. There are 2 main core fire escape staircases in the Building including main fire escape staircase leading from the landing on each floor into the ground floor side fire exit and reception, and a rear fire escape staircase exiting to the rear of the building.

2. Please see the  Fire Evacuation Plan for further details and evacuation routes per floor. 

18.0 Communications 

1. A list or telephone directory should be given to the Property Management Team prior to occupation to enable a defined method of communication during office open hours and out-of-hours in case of Emergency. The list should include reception numbers, fire wardens and an emergency contact list identifying appropriate personnel in order of who to contact first, second, etc. This list should continue to be re-issued to the Property Management Team whenever it is updated.

19.0 Unauthorised Visitors

1. If any Occupiers or their staff are aware of or suspect the presence of unauthorised visitors within the  Building, they should contact the Property Management Team immediately.

20.0 Suspicious Circumstances

1. Any suspicious objects, odours or occurrences seen and / or experienced within the Building or its vicinity should be reported by the Occupier to the Property Management Team in the first instance in order that internal emergency plans may be implemented accordingly.

21.0 Threats to Occupiers of the Building

1. Please refer to the Bomb Threat Advisory Document.

2. Salford City Council has published guidance notes for the emergency response and evacuation of theQuays area. This publication can be accessed via a link from the website: https://www.salford.gov.uk/crime-reduction-and-emergencies/emergencies/

22.0 Close Circuit Television (CCTV) 

1. CCTV cameras in the building cover all external areas, reception, all fire exits and all communal areas.

2. More information about the use of and requests for CCTV footage can be found in our CCTV Policy

23.0 Sustainable Management 

1. The Landlord and Property Management are committed to working together with Occupiers in  managing the property in a responsible and sustainable manner.  Through this approach we seek to  minimise the environmental impact of the Building and the businesses located within it, improvements will be assessed via selection of sustainable partnering contractors such as waste / energy providers who promote and practice sustainable policies / procedures. 

24.0 Water Consumption

1. Property Management will monitor water usage for occupant information.  Where applicable any water saving initiatives adopted on the base building can be considered for wider adoption by Occupiers.

2. Water usage is recharged to customers (where on a lease or Unser viced licence agreement)) by way of apportioning the projected yearly use.

25.0 Electricity and Gas Consumption

1. Part L of the Building Regulations requires metering and a metering strategy to be implemented on the Building as part of good energy management practice.  The metering and metering strategy will underpin the energy monitoring process carried out by Property Management and this will inform any recommendations for action to be implemented.  

2. Electricity usage is recharged to customers (where on a lease or Unser viced licence agreement)) by way of apportioning the projected yearly use.

3. Where the Property Management Team has reason to believe an occupier is exceeding their fair share of the electricity of the building, CERT Property Ltd reserve the right to add additional recharges for electricity usage or install a sub meter to their demise.

4. Gas usage is recharged to customers (where on a lease or Unser viced licence agreement)) by way of apportioning the projected yearly use.

26.0 Reduction of Chemicals

1. The Junction will work in conjunction with all Occupiers in identifying, categorising and setting targets for replacing with greener alternatives and reducing harmful chemicals used within the Building’s various   base build and Occupier operations, e.g. cleaning. 

27.0 Refuse Collection and Waste Management

1. Waste Management Solutions for the Junction are provided by Ash Waste Services via a communal waste facility that serves all 5 buildings on Merchants Quay. More details surrounding there green credentials and working practices can be found via the following link https://www.ashwasteservices.co.uk/environmental-pledge/

2. In the interests of hygiene, any kitchen refuse other than food or any other waste of a wet or potentially unhygienic or dangerous nature must be pre-notified to the Property Management Team and placed in the disposal area in compostable  bags or other suitable containers with appropriate labels stating its content.  

3. Occupier cleaning teams will transport refuse to the Waste Room. Where Occupiers refuse is collected and bagged by a cleaning contractor, particular care should be taken to prevent damage to carpets/flooring from leaking unfinished tea and coffee cups.  

4. No building contractor waste is to be placed in the bins provided at any time. All  waste resulting from  fit-out works is the contractor’s responsibility to remove from site , any furniture / items of this nature requiring disposal post fit out are to be notified to Property Management and arrangements agreed for removal of these items as they fall outside of the waste contract (see Occupier Fit-out Procedures contained in Appendix G.

5. Food waste should be disposed of regularly in occupier kitchen spaces to keep cleanliness and biosecurity to a maximum and eliminate odours. Waste is pre-treated, other materials recovered and separated for RDF, then heated using recycled heat, then pasteurised. Digester tanks are then fed to produce methane gas that is collected and fed into the National Grid.

6. Occupiers should note that the disposal of fluorescent tubes or other hazardous waste via the communal  bins is not permitted at any time and is governed by the Hazardous Waste Regulation 2005. This is a statutory requirement and the Occupiers’ own maintenance contractor(s) are required to dispose of the fluorescent tubes/hazardous waste independently, and in accordance with the current legislation governing such apparatus. 

• Section 34 of the Environmental Protection Act 1990, also known as the ‘Duty of Care’

• The Control of Pollution (special waste) Regulations 1980.

7. Occupiers should not dispose of oils or fats down the drain as this is harmful for the environment and will result in a fine. If Occupiers have waste items requiring disposal, requests should be made via Property Management who will be happy to provide guidance. Common items requiring segregation from general waste are, Batteries, Aerosols, Cleaning Materials, Paint Containers, Toner Cartridges, Unbroken Bulbs, Oils, Glues, Sealants.

8. In the event that the Occupier requires the disposal of large quantities of wastepaper or cardboard or  any other waste on an occasional periodic basis, the Property Management must be notified, and special arrangements can be made for these - items to be removed at the cost of the Occupier.   

9. Scheduled collections are monitored and managed accordingly. Property Management will provide all Occupiers with summaries of the waste output figures for the Building.  Property Management will analyse the waste output figures periodically to ensure that the waste management at Elevator Recording Studios  is both efficient and cost effective. 

30. Cleaning & Maintenance

30.1 Cleaning

• The common parts such as  lifts, staircases, toilets and adjoining corridors to and from the aforementioned areas will be cleaned regularly by cleaners employed under a contract appointed by the Property Management.  The cleaning of demised premises is the Occupier’s responsibility where occupiers are on a lease or Unser viced licence agreement.

• Occupiers may wish to use the same cleaning company as the Landlord for the economies of scale and improved security. If an Occupier proposes to contract with a separate cleaning company, the Occupier must notify the Property Management of his/her intention and provide details. 

• In all instances, the Occupier must supply the Property Management with a schedule of all cleaning contractor employees who are likely to attend the Building in order that contractor’s passes may be provided. This should be communicated via the access fob request form.

•  An independent contractor employed by the Property Management will carry out external window cleaning services. Except for the front of house reception areas, window cleaning will usually take place during business hours. The Property Management will use all  reasonable endeavours to ensure that as little disruption as possible is caused to Occupiers or visitors to the Building. 

• Toilets that are not demised to Occupiers will be cleaned and maintained by Property Management on their behalf.  

• Those occupiers on an all-inclusive serviced licence will receive cleaning to their office at least twice weekly.  The cleaning contractor is managed by the Property Management Team.

30.2 Maintenance

30.2.1 General Maintenance

1. Maintenance of the structure of the Building and the Common Areas (as defined within Occupier leases) is carried out by the Landlord and charged through the service charge. No works to these areas are to be carried out by the Occupier subject to Occupier’s lease conditions.  

2. The Property Management will inspect the Common Areas regularly, however any damage or potential hazard should be reported immediately upon discovery to the Property Management Team via email.

3. Occupiers are responsible for internal repairs and maintenance within their demise. In the interest of security and economies of scale, it is possible to request the Landlord’s contractor to be responsible for any additional maintenance necessary within Occupier’s own accommodation at a contract cost to the Occupier, this will sit outside of the service charge as an additional cost. 

30.2.2 Mechanical, Electrical & Public Health (MEP) Maintenance

1. The MEP maintenance is carried out to common plant and equipment by a maintenance contractor contracted by the Property Management team.  The contract allows for maintenance operatives to be based on site during the day with a callout procedure for emergencies at night.

2. Occupiers, depending on their lease, are responsible for all plant and equipment contained within their demise.

3. No alterations may be made to the air-conditioning system except those strictly in accordance with the procedures set down in the terms of the Occupier’s lease. 

4. No alterations to plumbing, electrical services, or fire protection/security apparatus within the Occupier’s demise may be carried out except strictly in accordance with the procedures set down in the terms of the Occupier’s lease. Drain downs/isolations of life safety systems may have cost implications to the Occupier.

31.0 Permit to Work and Permit to Access

31.1 Alterations to the Building by Occupiers

1. Any alterations to the Building may require the consent of the Landlord under the terms of the lease. We would specifically bring to your attention the Occupier’s Fit-out Guide and licence for alteration guidelines which are found here.

2. Before any fit-out work commences the Landlord’s formal approval will be required in accordance with the terms of Occupier’s lease and the Fit Out Guide.

3. Any repairs or alterations, which require the Landlord’s consent, should be discussed in the first instance with the Property Management prior to a formal application being made. 

4. The Property Management must be informed in advance of any Occupier’s contractors who will be seeking access into the Building, and of the intended nature of their business.  Contractors will be subject to a “Permit to Work” system issued by the Property Management, depending upon the nature of the proposed work for details of how to apply for a permit to work please contact the Property Management team. Contractors will be required to use specific access points for their staff and for the removal of rubbish.  Works to common areas will not be permitted as these are managed by the landlord.

5. All these matters must be agreed with the Property Management Team prior to any work commencing.

6. Occupiers should be aware that works undertaken without Landlord’s approval might invalidate base build warranties. The Landlord may also request that areas that have been altered are reinstated until such time the proposed alterations have been adequately reviewed & approved. It is therefore imperative to seek approval before commencing alterations.

31.2 Changes to House Rules & Regulations

1. These regulations may need to be revised from time to time to take account of change in circumstances, at which time a new edition will be circulated.

2. Note-:  This document has been produced by way of background information only and is not intended to constitute in whole or in part a representation by the Landlord and its agents nor to create any obligation on the part of the Landlord or its agents.  Neither is it intended to form any part of any contract, expressed or implied, connected with nor collateral to any agreement or lease granted in respect of the Building to which it relates.

31.3 Landlord Issues

1. Any management issues, which an Occupier may wish to raise directly with the Landlord, should in the first instance be addressed to the Property Management Team who are appointed as Managing Agents for the Property to deal with such matters on the Landlord’s behalf. 

32.0 Record Material

1. Upon practical completion information in the way of "as built" drawings and accompanying narrative for both architectural and M&E elements will have been provided. The information contained within the Operation & Maintenance Manuals refers to the works carried out on the base Building contract by specialist trade contractors. The documentation is integrated to form a library of information on the base Building construction and finished elements. 

2. The contents of the family of Operation & Maintenance Manuals and its method of presentation have been specifically structured to allow rapid and easy retrieval of information on any document aspect whether it is contained within the body of the text or within associated documentation. 

3. The information is retained and strictly controlled by the Property Management. If representatives of the Occupier’s or contractors working on their behalf wish to refer to any of the above, they should in the first instance contact the Property Management who will make all necessary arrangements for an inspection of the material. 

4. If Occupiers require any information in relation to their own demised fit out this information would not be held by the Landlord and the Occupier will need to consult their own O&M Manual which should have been provided by the fit out contractor who was appointed directly by the Occupier. 

33.0 Emergency Procedures

1. It is important that all staff are made aware of fire and bomb implications by Occupier’s own administrative staff and that they notify the Property Management of the names of the appointed wardens, deputies and assembly point officer and Occupier Incident Coordinator together with the appropriate contact telephone numbers. 

2. The fire evacuation procedures involve the Occupier’s appointing wardens and therefore their names should be communicated to the Property Management.  Any changes in the appointments should be brought to the Property Management’s attention. 

3. All Occupiers are encouraged to review their Disaster Recovery Contingency Plans at regular intervals.  Specific information relating to these plans will be requested by the Property Management and should be provided without unnecessary delay. All information will be treated with the strictest of confidence. 

4. Fire Risk Assessments, precautions and associated staff training are the Occupier’s responsibility within the demised premises. However, the insurers of the property, the Landlords and/or the Property Management may wish to inspect the demised premises and may require the provision of additional firefighting equipment. 

5. Maintenance of the fire system and appliances within the Common Areas of the Building are the responsibility of the Landlord. The Property Management is fully apprised of the equipment that has been installed, knows the location of fire escape routes and will act as liaison with the Manchester Fire Brigade from time to time and where deemed necessary. 

6. A full Building fire drill will be organised at least once every six months. All Occupiers are to participate in any such practices. Sufficient advance notice will be provided to the Occupier’s representatives of the exact date and timing of these evacuation drills. Property Management encourages Occupier representatives to keep this information confidential which will contribute to a true representation of a ‘live’ fire evacuation. 

7. All Occupier’s staff and visitors must be notified by the Occupier of the location of their fire exits and assembly points, and portable fire extinguishers within the demise are the responsibility of the Occupier to maintain.  All fire doors are not to be propped or wedged open under any circumstances, as this action constitutes a direct breach of the Building fire precaution design. Doors must always be allowed to close automatically. 

8. The out of hours emergency number for this property is 0161 713 0535

34.0 Fire Alarm System

1. In the event of a fire being reported via the Fire Alarm system the Building will be evacuated in accordance with the evacuation procedures outlined in the Fire Evacuation Plan of this document.  

2. The Building is equipped with a fire alarm system. A central control station is located on the ground floor level. 

3. The Fire Alarm System is activated either by the manual break glass units or automatically by the smoke/heat detectors located throughout the Building. Upon activation, the system will automatically sound the fire alarm evacuation sounders throughout the Building as well as override the mechanical plant. 

4. Manual reset is carried out at the central control by maintenance/security personnel, or the Property Management.  This system is maintained by the Landlord. 

5. It is intended that a weekly audible fire alarm test will be undertaken each Tuesday morning at 10:00hrs, which should last no longer than 30 seconds. Anyone having trouble with the audibility of the alarm system should advise the Property Management immediately.

35.0 Break Glass Alarms

1. These are located throughout the Building next to the fire escape doors at each level in each core.  

36.0         Smoke Detectors

1. Smoke detectors are provided in the Building generally, although additional ones may be necessary locally, depending upon fit out works.  The smoke detectors are linked directly into the Fire Alarm System.

37.0 Portable Extinguishers / Fire Fighting Equipment

1. The Occupier is responsible for supplying and maintaining all such equipment within their demised premises. The Property Management maintains all extinguishers located within Common Areas.

38.0 Medical Emergencies

38.1 Emergencies should be reported on the following numbers:-

Property Management

0161 713 0000

* Please advise on the location and nature of the accident.

38.2 Occupiers are responsible for providing First Aid equipment and trained personnel for their demised premises. In addition, for emergencies, a First Aid kit is available in the Receptions.  Trained First Aiders can be contacted via Reception. 

38.3    Occupiers should notify Property Management of any accidents, incidents/ near misses which they observe within the Landlord areas of the building. Any information is to be recorded on the AINM form which can be accessed via Reception. AINM located within Occupier demised areas are the responsibility of the Occupier in regard to record keeping and reporting, although the PMT need to be made aware. Occupiers should make the Property Management Team aware if there is a cross over into Landlord areas / if it affects the building structure in any way. PMT will then record any resulting actions on the monitoring system.

38.4 It is essential for the well-being and safety of all Occupiers of the Building that safe working practices are always adhered to. If unsafe practices are brought to the attention of any Occupier in relation to the Landlord areas of the building, they should notify the Property Management without delay. Any such practices within the Occupier demise is the responsibility of the Occupier. 

38.5 Similarly, it is expected that where Occupiers are aware of any work that contravenes Health and Safety Legislation or good practice, prompt steps will be taken to rectify the matter. A point of particular concern is the blockage of the fire escape routes via the staircases. Even “temporary” setting down of materials, trolleys, etc. can be potentially fatal and is therefore prohibited.  

39.0 Additional Services

39.1 Additional services are available to Occupiers from the Property Management team as separate contracts. Where standard base build services are required within Occupier’s demise then it may be more cost effective or convenient for them to arrange with Property Management for the service to be additionally provided.  Standard base build services are:  Mechanical and Electrical Maintenance (including lifts, water treatment, air quality, lift inspection as well as specialist items such as fire alarms, BMS, access control etc) 

• Fabric maintenance and repair 

• Security services - manned security provision as well as provision, maintenance and monitoring of CCTV 

• Cleaning services 

• Pest Control