This document is the Building Handbook for Hilton House, a development by CERT Property. This guide is designed to answer any practical questions about the Building that Occupiers may have. Should there be any queries not answered in the following pages please contact the Property Management Team who will be happy to answer any additional queries. It should be noted that this document provides functional guidance and does not take precedence over the lease or agreement to lease.
Hilton House is a commercial mixed-use building. It provides 8,477 sq ft of Retail and Leisure units and 22,422 sq ft of office space. On Port St are two retail units forming part of the building and a leisure unit is located within the Basement which can be accessed from Tariff St.
The main pedestrian / reception entrance to the building is via 26-28 Hilton Street. This entrance is controlled by the Landlord. All entrances have controlled access. Cycle / shower access and egress to the basement area are via the Tariff St entrance gates access control system / Via the lift to -1
The full postal address for the Building is:

Hilton House

26-28 Hilton Street

Manchester

M1 2EH

2.0 Provisions of Services

Building Service Hours are from 07.30 - 15.30 hours, Monday to Friday excluding Bank and Public Holidays. Occupiers are permitted 24-hour access via Access Control. An Operations Coordinator is provided to facilitate the building service hours as above and to meet and greet guests and complete building patrols.

An intercom is installed to each Occupier demise which connects directly to the main building entrance intercom, this can be used by visitors / guests when the reception area isn’t manned and allows the facility for Occupiers to be able to allow access to their floor.

3.0 Non-Smoking Building

Hilton House is a NO SMOKING building. Smoking is therefore always prohibited in all areas. For the avoidance of doubt this includes the receptions and areas adjacent to the entrances, stairs, lift lobbies and lift cars and toilet areas (including toilet lobbies), roof, external balconies, plant rooms and the car park / delivery area where applicable.
On no account should smokers congregate outside the Building’s main entrances (front or back of house). Property Management will “police” these areas and formally report any contraventions to the Occupier representative.
Any external area Occupiers propose to direct smokers must be agreed with the Property Management prior to implementation.
There are smoking bins provided in close proximity to Hilton House. Anyone wishing to smoke should utilise the smoking bin to the right of the entrance. Please see Appendix A (within Appendix 1) for a map of smoking bins.
All Occupiers are responsible for informing their staff & visitors of the no smoking conditions and the location of the bins.

4.0 Management

The Property Management services are provided by CERT Property Limited.

Hilton House Property Management team contact details are;

Ellis Michael

Asset Manager

hiltonhousereception@certproperty.co.uk

In the case of an emergency or if experiencing difficulties contacting the site staff on the details above, please dial 0161 713 0535.
HHNQ Ltd owns the freehold of the building. CERT Property Ltd manages it on behalf of the Landlord.

5.0 Management Philosophy

Hilton House forms an integral part of the Northern Quarter as part of the wider creative hub in Manchester City Centre. Encompassing, Architects, Telecommunications provider, Property Developer, Well-being cafe, Gym operator, Tech businesses through its diverse Occupier presence. This comprehensive redevelopment site in the heart of Manchester completed by CERT Property provides high quality commercial and retail space.
The principal objective for CERT Property is to provide Hilton House Property Management Occupiers with an effective and responsive management service second to none in Manchester. We pride ourselves on creating communities for people & channeling this through our redevelopments and property management services.

6.0 Access to the Building

Hilton House may be accessed 24 hours, 7 days a week (excluding Christmas Day, Boxing Day and New Years Day), although normal reception hours are 07.30 - 15.30 Monday to Friday. Where significant additional access is required outside of normal business hours, occupant representatives should let the Property Management know in advance so any appropriate additional attendance can be agreed. When access is required for visitors outside of these business hours Occupier representatives are responsible for meeting & greeting their own guests

7.0 Reception

Reception is accessible from street level via the Hilton Street entrance. A drawing showing the Reception and other entrances can be found at Appendix E.
During working hours, a list of Occupier visitors expected for the following day is to be sent to the Operations Coordinator at the Hilton House email address; all visitors detailed on the system will be sent directly to the relevant floor. Visitors not on the expected list will be asked to take a seat while a phone call is made to the Occupier to confirm the visit. During the times when the reception is not manned or out of hours, the occupier's visitor is expected to use the intercom to call their demise to be given access, and they can proceed to their floor once access is granted. (the visitor process is personalised depending on the Occupiers requirements for example if a list of attendees for the following day is provided but you also require a phone call to be made on arrival, we can tailor this service to your business needs). In the interest of Security, Occupiers should advise the reception staff in advance of all intended visitors to Hilton House.
Events - Special arrangements may be made for large events upon consultation with the Property Management Team; a list of attendees must be supplied to the main reception prior to arrival of the event attendees. The Operations Coordinator will note the arrival of individuals on the list and will allow access to the building as discussed. Any requirements out of hours would need to be discussed and agreed with the Property Management Team. The Property Management Security Company must be utilised to man the reception , further details re this arrangement can be discussed with the Asset Manager.
All visitors must inform the Reception when they are leaving the Building. However, it will be the Occupier event Host’s responsibility to additionally notify / keep records of their guests departure. This is to ensure we have the correct records for the event of a fire evacuation.

8.0 Access Control Card System

Occupier representatives must liaise with the Operations coordinator regarding the activation of Building Access Control Cards for new staff, a google form link https://forms.gle/w5RM7X119GqkwBzm8 will be issued to the Occupier representative for new requests as well as lost / stolen cards. All Occupiers of Hilton House will be required to use their company Access Control Fob throughout the building to access their demise.
Regular contractors working for Occupiers may be allocated a fob (for the relevant Occupier floor only) at the discretion of the Occupier they are working for. Any contractor not in possession of a fob will be treated as a visitor in line with the signing in process detailed in section 7 above.
When a fob is issued, occupiers agree to the following;

The fob, permit or key is your personal responsibility and will remain in your possession at all times
You will not lend your access fob to other employees, other tenants or anyone who does not work in the building
That you will immediately report to the management team at CERT property if your fob, key or permit is lost, stolen or no longer working
That you will not allow anyone working for any other company in the building access either using your fob or by way of allowing them to follow you in the building.
That each lost or stolen fob permit will incur a charge of £25 + VAT for replacement
CERT Property reserves the right at its absolute discretion to cancel occupier fobs or suspend out of hours access without notice where we feel the security of the building has been compromised in any way.

9.0 Disabled Access to the Building

Disabled visitors and staff arriving by car may disembark at Hilton Street
Disabled Car Parking can be found in the local area just off Brewers St . Further locations can be found by accessing the Manchester City Council website https://www.manchester.gov.uk/homepage/915/car_parking_in_the_city_centre
A disabled access ramp is located in Hilton Street, behind reception, providing access to the office unit floors.
Disabled Refuge points are located on 1st to 5th floor levels within the WC lobby areas.

10.0 Car Park

There are no car parking facilities within the building. Local car parks can be found in the area. See 9.2

11.0 Cycle Racks

There are a number of cycle spaces provided at Basement Level. Cycle spaces are accessed by the Tariff Street entrance by fob. They are unallocated and are available on a first come, first served basis. All members of staff have access added to their building fobs. All bikes are left at the owners risk, Property Management team take no responsibility for theft / damage to any property left within Landlord demised areas.

12.0 Showers

Showers and changing facilities are provided for the use of all Occupiers and are located at Basement level. All staff members have access to this area shall they require access to this facility.

13.0 Retail

There is a retail unit located at the ground level which is accessible to members of the public via its own dedicated entrance. Retail Occupiers and Office Occupiers share the bin provision within the bin store (All bins are labelled up with the type of waste dedicated for each bin and are to be utilised by all.)

14.0 Deliveries

Vehicle Deliveries - Please note that Loading bay facilities are not available at Hilton Street
Large Deliveries to Hilton House will need to be coordinated with Property Management. The Property Management will operate a scheduling system for deliveries to allow all Occupiers fair access to the Building. (This is to ensure that large deliveries don’t incur delays accessing the building if coincided with other large deliveries and negates the issue of long delays with getting items in) Every effort will be made to accommodate all deliveries to site, scheduled deliveries will take precedence over unannounced or delayed deliveries. Large Deliveries need to be booked in with the Property Management Team so lift protection can be installed.
All deliveries will be through the main entrance and into the lift. There is an intercom located at this door which connects to the reception and occupiers’ demise so access can be facilitated for anyone who has booked a larger delivery to the site.
Deliveries cannot be left unattended and therefore must be taken directly to the receiving Occupier’s floor by delivery personnel or immediately collected by an appropriate Occupant representative. Deliveries are routed to each floor via the lifts from the main reception.
For any deliveries which aren’t booked in a call will be made to the relevant Occupier to verify that access can be permitted.
No Pallet trucks are to be brought through the reception areas, without adequate flooring protection in place.
All large deliveries are to take place between 7am and 8am or out of hours on a weekend.

For any further information and to book these deliveries in please contact the Property Management Team.

14.1 Post Deliveries

Hilton House operates a postal service for letters via a normal letter box. The operations coordinator collects the letters and notify the occupiers for collection.

14.2 Courier Deliveries

All deliveries which are hand-carried are to go through the main reception. Courier parking is not permitted, couriers are to use the side streets located in the area to make drop offs as there is no provision or drop off zone for deliveries of this type. Couriers will be required to remove their helmets and High visibility jackets when in reception. All parcels are to be taken directly by the couriers to the occupier's demise as instructed by the reception staff.
The Landlord and/or its representatives cannot sign for or be held responsible for any loss or damage that may occur to either post or other goods delivered/collected. If no Occupier is available to receive goods requiring signature as proof of delivery, delivery cannot be accepted. If Occupiers are expecting a signed for delivery this is to be notified to the reception staff and a contact number made available (If different from the dedicated Occupier contact details) and the reception staff can either direct the courier to the relevant floor / notify the individual to attend reception to sign and collect the parcel.

14.3 Removals

All removal activities For Hilton House shall be via an agreed route and by prior agreement/co-ordination with the Property Management Team with at least 48 hours’ notice. In some instances, a formal risk assessment and method statement may be requested. Removal of items such as heavy furniture or equipment, which may cause disruption to other Occupiers, must take place out of normal working hours.

15.0 Fit-Out Procedures

Please refer to the Occupier Fit-Out Guidelines Appendix G
Fit-out specification note on building blinds: Please refer to Appendix G for full information, within this appendix there is a further Appendix C as part of the document, this includes the full specification. Blinds are at a cost to the Occupier.

16.0 Security

Security within the Occupier’s demise is the responsibility of the respective Occupier.
Access to Common Areas including the Basement and Cycle Parking spaces will be via a base build proximity Access Control Fob system. Occupiers requiring access to base build areas must seek approval and an Access Control Fob from the Property Management; replacement Fob for the base build access control system will cost £25 + VAT.
All visitors are required to sign in with the Operations Coordinator via the online visitor management system located at reception. Out of hours’ access control will be operational on All building entrances and exits for Occupier use. Tailgating is to be avoided and Occupiers must ensure that they do not let any unauthorised visitors access the building.

17.0 Fire Escape Routes

There are three main core fire escape staircases throughout the Building (main spiral staircase, Tariff St staircase & secondary escape staircase through the demise).
See Appendix B Fire Evacuation Policy for further details and evacuation routes per floor.

18.0 Communications

A list or telephone directory should be given to the Property Management Team prior to occupation to enable a defined method of communication during office open hours and out-of-hours in case of Emergency. The list should include reception numbers, fire wardens and an emergency contact list identifying appropriate personnel in order of who to contact first, second, etc. This list should continue to be re-issued to the Property Management Team whenever it is updated.

19.0 Unauthorized Visitors

If any Occupiers or their staff are aware of or suspect the presence of unauthorised visitors within the Building, they should contact the Property Management Team immediately.

20.0 Suspicious Circumstances

Any suspicious objects, odours or occurrences seen and / or experienced within the Building or its vicinity should be reported by the Occupier to the Hilton House Property Management Team in the first instance in order that internal emergency plans may be implemented accordingly.

21.0 Threats to Occupiers of the Building

Please refer to the Bomb Threat Advisory Document in Appendix C.
Manchester City Centre has published guidance notes for the emergency response and evacuation of the City Centre. This publication can be accessed via a link from the website: http://www.manchester.gov.uk/emergency/ccevac.html

22.0 Close Circuit Television (CCTV)

CCTV cameras in the Building cover the Reception, Main Entrance, First to Fifth Floor landing, Port Street Fire escape exit door. Cameras are monitored by the Property Management Team.
CCTV footage for Landlord areas can be requested via the CCTV request form should an Occupier need to review an accident / incident. The request will be assessed, and confirmation given as to whether footage can be provided.

23.0 Sustainable Management

The Landlord and Property Management are committed to working together with Occupiers in managing the property in a responsible and sustainable manner. Through this approach we seek to minimize the environmental impact of the Building and the businesses located within it, improvements will be assessed via selection of sustainable partnering contractors such as waste / energy providers who promote and practice sustainable policies / procedures.

24.0 Water Consumption

Property Management will monitor water usage for occupant information. Where applicable any water saving initiatives adopted on the base building can be considered for wider adoption by Occupiers.

25.0 Electricity Consumption

1. Part L of the Building Regulations requires metering and a metering strategy to be implemented on the Building as part of good energy management practice. The metering and metering strategy will underpin the energy monitoring process carried out by Property Management and this will inform any recommendations for action to be implemented. All electricity is monitored via smart meter readings and sub meters for all Occupier demised areas.

26.0 Reduction of Chemicals

Hilton house will work in conjunction with all Occupiers in identifying, categorizing and setting targets for replacing with greener alternatives and reducing harmful chemicals used within the Building’s various base build and Occupier operations, e.g. cleaning.

27.0 Refuse Collection and Waste Management

In the interests of hygiene, any kitchen refuse other than food or any other waste of a wet or potentially unhygienic or dangerous nature must be pre-notified to the Property Management Team and placed in the disposal area in compostable bags or other suitable containers with appropriate labels stating its content.
Occupier cleaning teams will transport refuse to the Waste Room. Where Occupiers refuse is collected and bagged by a cleaning contractor, particular care should be taken to prevent damage to carpets/flooring from leaking unfinished tea and coffee cups.
No building contractor waste is to be placed in the bins provided at any time. All waste resulting from fit-out works is the contractor’s responsibility to remove from site , any furniture / items of this nature requiring disposal post fit out are to be notified to Property Management and arrangements agreed for removal of these items as they fall outside of the waste contract (see Occupier Fit-out Procedures contained in Appendix G.
Food waste is collected on a regular basis, with food bins on a ‘collect and swap’ service to keep cleanliness and biosecurity to a maximum and eliminate odours. Waste is pre-treated, other materials recovered and separated for RDF, then heated using recycled heat, then pasteurization. Digester tanks are then fed to produce methane gas that is collected and fed into the National Grid.
Occupiers should note that the disposal of fluorescent tubes or other hazardous waste via the recycle bins is not permitted at any time and is governed by the Hazardous Waste Regulation 2005. This is a statutory requirement and the Occupiers’ own maintenance contractor(s) are required to dispose of the fluorescent tubes/hazardous waste independently, and in accordance with the current legislation governing such apparatus.

Section 34 of the Environmental Protection Act 1990, also known as the ‘Duty of Care’
The Control of Pollution (special waste) Regulations 1980

Occupiers should not dispose of oils or fats down the drain as this is harmful for the environment and will result in a fine. If Occupiers have waste items requiring disposal, requests should be made via Property Management who will be happy to provide guidance. Common items requiring segregation from general waste are, Batteries, Aerosols, Cleaning Materials, Paint Containers, Toner Cartridges, Unbroken Bulbs, Oils, Glues, Sealants.
In the event that the Occupier requires the disposal of large quantities of wastepaper or cardboard or any other waste on an occasional periodic basis, the Property Management must be notified, and special arrangements can be made for these - items to be removed at the cost of the Occupier.
Scheduled collections are monitored and managed accordingly. Property Management will provide all Occupiers with summaries of the waste output figures for the Building. Property Management will analyse the waste output figures periodically to ensure that the waste management at Hilton House is both efficient and cost effective.

28.0 Cleaning & Maintenance

28.1 Cleaning

The common parts such as the Reception lobby, lifts, staircases, reception, toilets, car parks, cycle ramp and adjoining corridors to and from the aforementioned areas will be cleaned regularly by cleaners employed under a contract appointed by the Property Management. The cleaning of demised premises is the Occupier’s responsibility.
Occupiers may wish to use the same cleaning company as the Landlord for the economies of scale and improved security. If an Occupier proposes to contract with a separate cleaning company, the Occupier must notify the Property Management of his/her intention and provide details.
In all instances, the Occupier must supply the Property Management with a schedule of all cleaning contractor employees who are likely to attend the Building in order that contractor’s passes may be provided. This should be communicated via the access fob request form.
An independent contractor employed by the Property Management will carry out external window cleaning services. Except for the front of house reception areas, window cleaning will usually take place during business hours. The Property Management will use all reasonable endeavours to ensure that as little disruption as possible is caused to Occupiers or visitors to the Building.
Toilets that are not demised to Occupiers will be cleaned and maintained by Property Management on their behalf.

28.2 Maintenance

28.2.1 General Maintenance

Maintenance of the structure of the Building and the Common Areas (as defined within Occupier leases) is carried out by the Landlord and charged through the service charge. No works to these areas are to be carried out by the Occupier subject to Occupier’s lease conditions.
The Property Management will inspect the Common Areas regularly, however any damage or potential hazard should be reported immediately upon discovery to the Property Management Team via the reception.
Occupiers are responsible for internal repairs and maintenance within their demise. In the interest of security and economies of scale, it is possible to request the Landlord’s contractor to be responsible for any additional maintenance necessary within Occupier’s own accommodation at a contract cost to the Occupier, this will sit outside of the service charge as an additional cost.

28.2.2 Mechanical, Electrical & Public Health (MEP) Maintenance

The MEP maintenance is carried out to common plant and equipment by a maintenance contractor contracted by the Property Management team. The contract allows for maintenance operatives to be based on site during the day with a callout procedure for emergencies at night.
Occupiers, depending on their lease, are responsible for all plant and equipment contained within their demise.
No alterations may be made to the air-conditioning system except those strictly in accordance with the procedures set down in the terms of the Occupier’s lease.
No alterations to plumbing, electrical services, or fire protection/security apparatus within the Occupier’s demise may be carried out except strictly in accordance with the procedures set down in the terms of the Occupier’s lease. Drain downs/isolations of life safety systems may have cost implications to the Occupier.

29.0 Permit to Work and Permit to Access

29.1 Alterations to the Building by Occupiers

Any alterations to the Building may require the consent of the Landlord under the terms of the lease. We would specifically bring to your attention the Occupier’s Fit-out Guidelines and license for alteration guidelines, which are attached at Appendix G.
Before any fit-out work commences the Landlord’s formal approval will be required in accordance with the terms of Occupier’s lease and the Hilton House Fit-Out Guide.
Any repairs or alterations, which require the Landlord’s consent, should be discussed in the first instance with the Property Management prior to a formal application being made.
The Property Management must be informed in advance of any Occupier’s contractors who will be seeking access into the Building, and of the intended nature of their business. Contractors will be subject to a “Permit to Work” system issued by the Property Management, depending upon the nature of the proposed work for details of how to apply for a permit to work please contact the Property Management team. Contractors will be required to use specific access points for their staff and for the removal of rubbish. All works carried out within Common Areas of Hilton House must be done so in accordance with Property Management Rules and Regulations.
All these matters must be agreed with the Property Management prior to any work commencing.
Occupiers should be aware that works undertaken without Landlord’s approval might invalidate base build warranties. The Landlord may also request that areas that have been altered are reinstated until such time the proposed alterations have been adequately reviewed & approved. It is therefore imperative to seek approval before commencing alterations.

31.0 Changes to House Rules & Regulations

These regulations may need to be revised from time to time to take account of change in circumstances, at which time a new edition will be circulated.
This document has been produced by way of background information only and is not intended to constitute in whole or in part a representation by the Landlord and its agents nor to create any obligation on the part of the Landlord or its agents. Neither is it intended to form any part of any contract, expressed or implied, connected with nor collateral to any agreement or lease granted in respect of the Building to which it relates.

31.1 Landlord Issues

Any management issues, which an Occupier may wish to raise direct with the Landlord, should in the first instance be addressed to the Property Management Team who are appointed as Managing Agents for the Property to deal with such matters on the Landlord’s behalf.

32.0 Record Material

Upon practical completion information in the way of "as built" drawings and accompanying narrative for both architectural and M&E elements will have been provided. The information contained within the Operation & Maintenance Manuals refers to the works carried out on the base Building contract by specialist trade contractors. The documentation is integrated to form a library of information on the base Building construction and finished elements.
The contents of the family of Operation & Maintenance Manuals and its method of presentation have been specifically structured to allow rapid and easy retrieval of information on any document aspect whether it is contained within the body of the text or within associated documentation.
The information is retained and strictly controlled by the Property Management. If representatives of the Occupier’s or contractors working on their behalf wish to refer to any of the above, they should in the first instance contact the Property Management who will make all necessary arrangements for an inspection of the material.
If Occupiers require any information in relation to their own demised fit out this information would not be held by the Landlord and the Occupier will need to consult their own O&M Manual which should have been provided by the fit out contractor who was appointed directly by the Occupier.

33.0 Emergency Procedures

It is important that all staff are made aware of fire and bomb implications by Occupier’s own administrative staff and that they notify the Property Management of the names of the appointed wardens, deputies and assembly point officer and Occupier Incident Coordinator together with the appropriate contact telephone numbers.
The fire evacuation procedures involve the Occupier’s appointing wardens and therefore their names should be communicated to the Property Management. Any changes in the appointments should be brought to the Property Management’s attention.
All Occupiers are encouraged to review their Disaster Recovery Contingency Plans at regular intervals. Specific information relating to these plans will be requested by the Property Management and should be provided without unnecessary delay. All information will be treated with the strictest of confidence.
Fire Risk Assessments, precautions and associated staff training are the Occupier’s responsibility within the demised premises. However, the insurers of the property, the Landlord and/or the Property Management may wish to inspect the demised premises and may require the provision of additional firefighting equipment.
Maintenance of the fire system and appliances within the Common Areas of the Building are the responsibility of the Landlord. The Property Management is fully appraised of the equipment that has been installed, knows the location of fire escape routes and will act as liaison with the Manchester Fire Brigade from time to time and where deemed necessary.
A full Building fire drill will be organised at least once every six months. All Occupiers are to participate in any such practices. Sufficient advance notice will be provided to the Occupier’s representatives of the exact date and timing of these evacuation drills. Property Management encourages Occupier representatives to keep this information confidential which will contribute to a true representation of a ‘live’ fire evacuation.
All Occupier’s staff and visitors must be notified by the Occupier of the location of their fire exits and assembly points, and portable fire extinguishers within the demise are the responsibility of the Occupier to maintain. All fire doors are not to be propped or wedged open under any circumstances, as this action constitutes a direct breach of the Building fire precaution design. Doors must always be allowed to close automatically.
The out of hours emergency number for this property is 0161 713 0535

34.0 Fire Alarm System

In the event of a fire being reported via the Fire Alarm system the Building will be evacuated in accordance with the evacuation procedures outlined at Appendix B of this document.
The Building is equipped with a fire alarm system. A central control station is located on the ground floor level.
The Fire Alarm System is activated either by the manual break glass units or automatically by the smoke/heat detectors located throughout the Building. Upon activation, the system will automatically sound the fire alarm evacuation sounders throughout the Building as well as override the mechanical plant.
Manual reset is carried out at the central control by maintenance/security personnel, or the Property Management. This system is maintained by the Landlord.
It is intended that a weekly audible fire alarm test will be undertaken each Thursday morning at 10:00hrs, which should last no longer than 30 seconds. Anyone having trouble with the audibility of the alarm system should advise the Property Management immediately.

35.0 Break Glass Alarms

These are located throughout the Building next to the fire escape doors at each level in each core.

35.0 Break Glass Alarms

These are located throughout the Building next to the fire escape doors at each level in each core.

37.0 Portable Extinguishers / Fire Fighting Equipment

The Occupier is responsible for supplying and maintaining all such equipment within their demised premises. The Property Management maintains all extinguishers located within Common Areas.

38.0 Medical Emergencies

Emergencies should be reported on the following numbers:-

Reception

0161 806 1209

Property Management

0161 806 0015

* Please advise on the location and nature of the accident.

Occupiers are responsible for providing First Aid equipment and trained personnel for their demised premises. In addition, for emergencies, a First Aid kit is available in the Receptions. Trained First Aiders can be contacted via Reception.
Occupiers should notify Property Management of any accidents, incidents/ near misses which they observe within the Landlord areas of the building. Any information is to be recorded on the AINM form which can be accessed via Reception. AINM located within Occupier demised areas are the responsibility of the Occupier in regard to record keeping and reporting, although the PMT need to be made aware. Occupiers should make the Property Management Team aware if there is a cross over into Landlord areas / if it affects the building structure in any way. PMT will then record any resulting actions on the monitoring system.
It is essential for the well-being and safety of all Occupiers of the Building that safe working practices are always adhered to. If unsafe practices are brought to the attention of any Occupier in relation to the Landlord areas of the building, they should notify the Property Management without delay. Any such practices within the Occupier demise is the responsibility of the Occupier.
Similarly, it is expected that where Occupiers are aware of any work that contravenes Health and Safety Legislation or good practice, prompt steps will be taken to rectify the matter. A point of particular concern is the blockage of the fire escape routes via the staircases. Even “temporary” setting down of materials, trolleys, etc. can be potentially fatal and is therefore prohibited.

39.0 Additional Services

Additional services are available to Occupiers from the Property Management team as separate contracts. Where standard base build services are required within Occupier’s demise then it may be more cost effective or convenient for them to arrange with Property Management for the service to be additionally provided. Standard base build services are:

1.1 Mechanical and Electrical Maintenance (including lifts, water treatment, air quality, lift inspection as well as specialist items such as fire alarms, BMS, access control etc)

1.2 Fabric maintenance and repair

1.3 Security services - manned security provision as well as provision, maintenance and monitoring of CCTV

1.4 Cleaning services

1.5 Pest Control

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