CAMPUS EXPERIENCE
We Serve! We provide an exceptional and holistic customer experience. We OWN IT
Embedded Files
How you prepare determines how you will lead and serve.
Foundations
Foundations
Foundations is a holistic approach to team and team member development.
CUSTOMER EXPERIENCE
CUSTOMER EXPERIENCE
The ongoing effort to know and live the organization's mission as well as to know, educate, and serve the organization's customers.
Desired Customer
Desired Customer
The specific customer(s). Specific customer(s) for intentional efforts.
SERVEOLOGY
SERVEOLOGY
Serving by knowing who you serve. It requires empathy and insight.
CX INSIGHT
CX INSIGHT
The needs, wants, attitudes, and perceptions of the desired customer.
WHITEBOARD
WHITEBOARD
The process of generating and organizing information, ideas, and suggestions. This begins with the team member and then moves to the team.
CX APPROACH
CX APPROACH
The story of your team/event/program/service and how you want the desired customer to think, feel, and respond.
TOUCHPOINTS & MOMENTS
TOUCHPOINTS & MOMENTS
Any direct or indirect interaction with a customer.
CONTINUOUS IMPROVEMENT
CONTINUOUS IMPROVEMENT
The intentional, stable, active, and creative process of development and growth.
RECOVERY THEORY
RECOVERY THEORY
The awareness that provides a foundation for critical thought and the ability to respond and not react.
STRUCTURE
STRUCTURE
Protects the individual, respects others, and builds a strong organizational culture.
- Everyone is valued and needed
- Everyone must follow the Campus Experience process
- Everything has its place
- Everyone must walk the talk
FIND THE NEED BEFORE THE NEED FINDS YOU
FIND THE NEED BEFORE THE NEED FINDS YOU
Seek to serve! Most of us are willing to serve but do we seek to serve others? Do we look for opportunities to serve without being asked? Do you find the need before the need finds you?
IT MIGHT NOT BE YOUR FAULT BUT IT IS YOUR PROBLEM
IT MIGHT NOT BE YOUR FAULT BUT IT IS YOUR PROBLEM
Have you ever been in a situation where something goes wrong and it is not your fault? How do you respond? What do you do? We would like to challenge you to see every situation as an opportunity to serve.
Report abuse