CAMPUS EXPERIENCE

We Serve! We provide an exceptional and holistic customer experience. We OWN IT

Foundations

Foundations is a holistic approach to team and team member development.

CUSTOMER EXPERIENCE

The ongoing effort to know and live the organization's mission as well as to know, educate, and serve the organization's customers.

Desired Customer

The specific customer(s). Specific customer(s) for intentional efforts.

SERVEOLOGY

Serving by knowing who you serve. It requires empathy and insight.

CX INSIGHT

The needs, wants, attitudes, and perceptions of the desired customer.


WHITEBOARD

The process of generating and organizing information, ideas, and suggestions. This begins with the team member and then moves to the team.

CX APPROACH

The story of your team/event/program/service and how you want the desired customer to think, feel, and respond.


TOUCHPOINTS & MOMENTS

Any direct or indirect interaction with a customer.

CONTINUOUS IMPROVEMENT

The intentional, stable, active, and creative process of development and growth.


RECOVERY THEORY

The awareness that provides a foundation for critical thought and the ability to respond and not react.


STRUCTURE

Protects the individual, respects others, and builds a strong organizational culture.

    • Everyone is valued and needed
    • Everyone must follow the Campus Experience process
    • Everything has its place
    • Everyone must walk the talk

FIND THE NEED BEFORE THE NEED FINDS YOU

Seek to serve! Most of us are willing to serve but do we seek to serve others? Do we look for opportunities to serve without being asked? Do you find the need before the need finds you?

IT MIGHT NOT BE YOUR FAULT BUT IT IS YOUR PROBLEM

Have you ever been in a situation where something goes wrong and it is not your fault? How do you respond? What do you do? We would like to challenge you to see every situation as an opportunity to serve.