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How you prepare determines how you will lead and serve.
ASSESSMENT
ASSESSMENT
Provides clarity for the past, present, and future. Authentic assessment is key for continuous improvement and course correction. Assessment leaves a trail for others to follow.
TOUCHPOINT ANALYSIS
TOUCHPOINT ANALYSIS
A touchpoint is any direct or indirect interaction an organization has with the customer. A touchpoint analysis evaluates each identified touchpoint.
- Red - Poor
- Yellow - Status Quo or Good
- Green - Exceptional or Bravo Zulu (BZ)
SWOT ANALYSIS
SWOT ANALYSIS
A SWOT Analysis evaluates the strengthens, weaknesses, opportunities, and threats.
- Strengths - Internal
- Weakness - Internal
- Opportunities - Internal & External
- Threats - External
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