VERIFICATION OVERVIEW

We may externally advertise the position as a customer service representative, but this role is so much more! Internally, we refer to this role as Verification Advocate because that’s exactly what we do – advocate for our customers!

Verification Advocates are the voice of Carvana and spend the majority of the day on the phone helping our customers navigate the vehicle purchase process. Buying a car can be confusing! This team is here to help simplify things.

Advocates celebrate with customers, empathize when things go wrong, resolve complex challenges when they arise, and create an amazing car buying experience for our customers.

An advocate is the customer’s biggest champion and makes the process seamless and fun! This department takes a wide variety of calls, and each one is unique.

Verification Advocates explain financing terms, help resolve customer account issues, accurately review necessary underwriting documents, and overall ensure our customers are set up for success.

This role requires a passion for customer service, a strong attention to detail, and the willingness to learn new things and embrace new challenges every single day!