CUSTOMER SERVICE DELIVERY DESK

QUALITY POLICY STATEMENT

The electrical and electronic engineering department of Butere TTI is committed to offering comprehensive training that meets industry needs, by assessing courses, ensuring excellence, promoting research and maintaining strong relationships with industry. In inculcating quality in all business processes and conformity to sector policies and laws, the department has established and maintained a quality management system to continually improve the effectiveness of service delivery. 

The department pledges to: 

1. Understand and anticipate the needs of our customers, striving to exceed their expectations through superior services and exceptional customer service. 

2. Foster a culture of continuous improvement, where every staff is empowered to identify opportunities for enhancement and innovation across all processes and functions. 

3. Adhere to all relevant legal and regulatory requirements, as well as industry standards and best practices, to ensure the highest level of quality and safety in our services. 

4. Invest in the development and well-being of our staff, providing training, resources, and support to enable them to perform their roles effectively and contribute to our quality objectives. 

5. Collaborate closely with our suppliers and partners to maintain the highest standards of quality throughout the supply chain, fostering trust, transparency and mutual success. 

6. Utilize data and analytics to monitor and measure the performance of our products/services, identifying areas for improvement and making informed decisions to enhance quality and efficiency 

7. Consider the environmental and social impact of our operations, striving to minimize waste, reduce our carbon footprint and contribute positively to the communities in which we operate. 

Through adherence to these principles, we are committed to achieving excellence in quality and driving sustainable growth and success for our institute and all stakeholders involved. 

IMPLEMENTATION OF DEPARTMENTAL CITIZENS' SERVICE DELIVERY CHARTER

The department is committed to Conformity with commitments and standards ensured in the Citizens' Service Delivery Charter by establishing compliance to the commitments stipulated in the Charter through undertaking quarterly monitoring, analyzing and compiling compliance quarterly reports