Pathway Description

The Information Support and Services pathway focuses on the design of computing systems. The courses include instruction in the principles of computer hardware and software components, algorithms, databases, and telecommunications.

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Suggested Course Progression

Course Descriptions

Computer Literacy

This course provides an introduction to the computer and the convergence of technology as used in today’s global environment. Introduces topics including computer hardware and software, file management, the Internet, e-mail, the social web, green computing, security and computer ethics. Instruction presents basic use of application, programming, systems, and utility software. Basic keyboarding skills are strongly recommended.

Computer Hardware and Software Maintenances

This course presents a practical view of computer hardware and client operating systems. It also covers computer hardware components; troubleshooting, repair, and maintenance; operating system interfaces and management tools; networking components; computer security; and operating procedures.

Help Desk Operations

Help Desk Operations introduces a variety of tools and techniques to provide user support in help desk operations. The course explores help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations and software, needs analysis, facilities management, and other topics related to end user support.

Internet Technologies

This course provides students with a study of traditional and emerging Internet technologies. Also covered are other topics including Internet fundamentals, Internet applications, Internet delivery systems, and Internet client/server computing. Internet Technologies provides a hands-on experience and some rudimentary programming in an Internet environment. Students spend at least 20 hours of programming and applying learned concepts through programming.