Embedded Files
REPORTS — CITIZEN'S CHARTER — FORMS
REPORTS — CITIZEN'S CHARTER — FORMS
Citizen's Charter
Citizen's Charter
The BPSU Citizen's Charter is our official, comprehensive guide detailing the step-by-step procedures, required documents, fees, and processing times for all frontline services. Serving as our pledge of transparency, this document ensures that all university transactions are standardized, efficient, and fully compliant with the Ease of Doing Business Act (RA 11032).
BPSU_Citizens Charter_1st Edition2025.pdfCustomer Satisfaction Measurement Report
Customer Satisfaction Measurement Report
Access our comprehensive reports detailing the university's service performance based on continuous stakeholder feedback. These reports analyze transaction data and satisfaction metrics across all campuses, allowing us to identify bottlenecks, streamline workflows, and ensure our frontline offices consistently deliver high-quality public service.
ANNUAL CSM JAN-JUNE 2025.pdfANNUAL CSM JULY-DEC 2025.pdfForms
Forms
Download the standardized templates required for university transactions and compliance monitoring. This directory provides access to current official documents, including the Client Transaction Logsheet (Revision 1) for accurate frontline record-keeping and the updated CSM Survey Form (Revision 4) used to officially evaluate and rate the BPSU client experience.
CSM Survey Form (R4).pdfClient Transaction Logsheet (R1).pdfReport abuse