2026

Personnel from the Committee on Anti Red Tape (BPSU CART) attended the Regulatory Impact Assessment (RIA) session at the Anti-Red Tape Authority (ARTA). The RIA is a crucial tool for State Universities and Colleges (SUCs) and government agencies to evaluate the potential impact of proposed regulations, ensuring they are effective, efficient, and aligned with national policies. The CART personnel's attendance underscores the importance of RIA in promoting good governance, reducing bureaucratic red tape, and enhancing transparency and accountability in government operations.

Today's meeting of the Committee on Anti Red Tape, focuses on enhancing digitization of customer satisfaction measurement results, paving the way for data-driven process improvements. This move aligns with RA 11032, aiming to simplify govt services and improve user experience. 

We extend our sincerest appreciation to Dr. Ruby B. Santos-Matibag, university president, for her exceptional dedication to supporting students in need and fostering an inclusive environment at Bataan Peninsula State University (BPSU). Her tireless efforts to promote diversity, equity, and accessibility have created a nurturing and empowering atmosphere, enabling students to thrive academically and personally.

Through her leadership, Dr. Santos-Matibag has exemplified the values of compassion, empathy, and excellence, inspiring the BPSU community to strive for a more inclusive and supportive environment. Her commitment to student welfare and success is truly commendable, and we are grateful for her guidance and support.

This was reported through the Contact Center ng Bayan with Reference Codes ECCB133555 and ECCB135897.

We recognize and celebrate Dr. Santos-Matibag's outstanding contributions to BPSU and express our deepest gratitude for her unwavering commitment to creating a brighter future for all students.

Today is the perfect opportunity to express our heartfelt gratitude to all the hardworking employees who tirelessly serve and contribute to making a difference. Your dedication and commitment are the driving forces behind our organization's success. 

Let's take a moment to recognize the importance of employee appreciation in breaking the cycle of red tape. When we value and recognize our employees' efforts, they're more motivated to streamline processes, innovate, and deliver excellent results. So, let's make appreciation a daily habit and create a workplace culture that thrinks red tape and says YES to progress.

This International Women's Day, we salute the fearless women who are dismantling bureaucratic hurdles and driving change! As champions of progress, they're cutting through red tape, challenging norms, and paving the way for a more inclusive and efficient society. We celebrate the unwavering spirit and resilience of women who are transforming communities and shaping the future. As catalysts of development, women are breaking barriers and pushing boundaries, driving progress in every sphere.

From advocating for policy reforms to innovating solutions, women are leading the charge against unnecessary bureaucracy. Let's recognize and support their efforts to create more streamlined, transparent, and people-centric governance.

From leading social movements to pioneering innovations, women are the driving force behind positive change. Their contributions to art, culture, and society are invaluable, inspiring generations to come.

Empowered women empower change!

Let us recognize and honor the tireless efforts of women everywhere and reaffirm our commitment to empowering them to reach their full potential.

Let's break the chains of red tape and build a brighter future for all!

BPSU implements a Compressed Work Week Schedule starting March 9, 2026. In compliance with the directive of the Inter-Agency Energy Efficiency and Conservation Committee and in support of the national government’s energy efficiency and conservation initiatives, the university will implement a Compressed Work Week Schedule.

This arrangement aims to reduce electricity consumption and optimize the use of institutional resources while continuing to provide services to our clients.

This temporary measure, announced through Memorandum Circular No. 114 of the Office of the President and BPSU University Memorandum No. 2026 - 0405, mandates all government offices to implement an alternative work schedule.

The four-day workweek aims to reduce energy load and transport fuel use, aligning with the Civil Service Commission's guidelines on flexible work arrangements.

In line with the Anti-Red Tape Act (ARTA), BPSU remains steadfast in its goal to streamline processes, simplify procedures, and improve service delivery—and with this new work arrangement, the university also ensures catering to all client feedback, maintaining efficient and people-centric services.

Work Schedule: Non-teaching personnel will work Monday to Thursday, 8:00 AM - 7:00 PM

This initiative reflects the government's efforts to address the economic impact of the global oil crisis and BPSU's commitment to efficient governance and client satisfaction.

All external clients are advised to be guided accordingly.

Thank you for your understanding and cooperation.

During the Orientation and Meeting with student leaders regarding the, "Your Voice Matters" Grievance Mechanism, a program collaboration of the Student Affairs Services Office and the Gender Focal Point System, the Committee on Anti Red Tape, was represented by its Vice Chairperson, Mr. Jan Carlo G. Salaveria.

He cascaded and oriented the participant student leaders on BPSU's Client Satisfaction Measurement, Citizen's Charter, and Internal Feedback Mechanism. 

The cascading aimed to equip student leaders with the necessary knowledge on providing constructive feedback and suggestions to the university. Likewise, to help the university in information dissemination that such mechanism exists. 

The participation and input of the student leaders are crucial in enhancing and  improving the current processes of the university.

The orientation meeting was held on March 10, 2026 at the 3F SASO Building. 

The University CART members and office staff, together with CART focal persons for each campus and PACDO officers, attended a seminar on Republic Act 11032, also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, and process re-engineering in government processes. The seminar provided valuable insights into the implementation of RA 11032, which aims to simplify and streamline government processes, reduce bureaucratic red tape, and improve the overall efficiency of government services.

The discussion highlighted the key provisions of RA 11032, including the simplification of business processes, mandatory streamlining of government services, and the implementation of a zero-contact policy. Experts shared best practices and case studies on how government agencies can re-engineer their processes to improve service delivery and enhance citizen satisfaction.

The seminar emphasized the importance of process re-engineering in government, leveraging technology and innovation to improve efficiency, transparency, and accountability. It was a productive session that provided participants with practical knowledge and tools to support the implementation of RA 11032 and drive reforms in government processes.

The seminar was hosted by the Anti-Red Tape Authority Office and AdNU Center for Local Governance.

Congratulations, Bataan Peninsula State University, under the leadership of President Ruby B. Santos-Matibag, for nailing a PERFECT 5.0 rating in the DBM's Agency Performance Review for FY 2025!

This achievement is a testament to BPSU's commitment to good governance, aligning with the Anti-Red Tape Authority (ARTA) and Good Governance mandates.

Efficient fiscal management equates to transparency, accountability, and responsiveness. It streamlines processes, cuts bureaucratic red tape, and prevents corruption. By managing funds effectively, efficiently, and judiciously, BPSU ensures resources are allocated where they are needed most, benefiting the students and the community.

ARTA simplifies transactions while maintaining the integrity of each process, and BPSU promotes that mandate with streamlined procedures, making transactions faster, and hassles are minimized. Less red tape means more efficient service delivery, making it a win-win situation for everyone. 

Kudos to BPSU and also to the Vice President for Administration, Vice President for Finance, Vice President for Academic Affairs, Vice President for Research, Extension and Technology Transfer, Vice President for Academic Affairs, and the Vice President for Students and Alumni Services and to the other contributing offices, namely : Financial Management Services Office - Accounting and Budget Offices, Office of Planning and Development, Office of the University Registrar, Offices of the Research, Extension and Technology Transfer, Quality Assurance Office, Office of the Physical Plant and Engineering Services, and all the colleges, who contributed to the achievement of a very outstanding agency performance. 

The BPSU Committee on Anti-Red Tape is one with you and the whole BPSU community in promoting client-focused processes. 

Starting April 20, 2026, personnel will enjoy a 3-day onsite, 2-day WFH schedule (Mon WFH, Tue-Thu onsite, Fri WFH).

The Office of the Committee on Anti-Red Tape will also follow the same HyFlex work schedule with the following goals:

• Increased transparency: Clear schedule, clear expectations (8:00 AM - 5:00 PM core hours)

• Improved service delivery: Results-oriented system with monitoring and evaluation, especially during scheduled WFH days

• Embracing innovation: Future-ready University environment that will still cater to the clients

For further inquiries, you may get in touch at the CART Office, which is located at the 3F of the Medina Lacson Building, or you may get in touch with our social media accounts and official email address. 

The new HyFlex work arrangement is based on the University Memorandum No. 0729.

The Committee on Anti Red Tape Office  held a collaborative brainstorming, creation, and review session for key ARTA-mandated reports — because excellence in public service isn’t accidental, it’s measured. 

The following deliverables were discussed during the meeting:

Customer Satisfaction Measurement (CSM) Report: A comprehensive analysis of feedback from our stakeholders—students, faculty, and partner agencies. This is mandated by RA 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act, which requires all agencies to measure client satisfaction. The CSM tells us what we’re doing right and where we need to improve.

CSM Harmonized Tool: ARTA’s standardized survey tool used across government to ensure uniform, comparable data.

Harmonized data lets ARTA compare agencies, identify best practices, and push for nationwide service improvements., Effectiveness of the Agency’s Citizen’s Charter: A review of our Citizen’s Charter—the document that promises specific services, processing times, and requirements to the public.

The Citizen's Charter is our contract with our clients and stakeholders. As an academic institution, we don’t just teach public administration — we model it. Our students and stakeholders deserve the same efficient service we expect from government. The CSM shows if we’re walking the talk.

ALIGNMENT WITH ARTA MANDATES: ARTA’s core mission under RA 11032 is to eliminate red tape and improve service delivery. These 3 reports are not “paperwork for compliance” — they are tools to:

• Reduce processing time

• Eliminate fixers

• Make government transactions predictable

• Empower citizens through feedback

Back at it for Day 2 of our Brainstorming, Creation, and Review Session for ARTA-required reports. Consistency beats intensity — and we’re committed to getting this right. 

TODAY’S FOCUS: CONTINUOUS IMPROVEMENT

We’re deepening yesterday’s work on:

• Customer Satisfaction Measurement (CSM) Report – Refining our analysis of stakeholder feedback to turn data into action. Because what we measure, we improve.

• CSM Harmonized Tool – Validating our survey process to ensure we’re aligned with ARTA’s national standards. One tool, one government, one standard of service.

• Citizen’s Charter Effectiveness Review – Double-checking if our promised processing times and requirements match actual frontline reality. 

• RA 11032 IN ACTION: This is how we fight red tape: with data, with dialogue, and with daily dedication to the "Bagong Pilipinas" mandate of all government agencies in the country. 

Wrapping up strong on Day 3 of our Brainstorming, Creation, and Review Session for ARTA-mandated reports. Discipline beats pressure — and today we deliver. 

APRIL 30 FOCUS: FINALIZATION & SUBMISSION

We’re closing the loop on our 3 core deliverables:

Customer Satisfaction Measurement (CSM) Report – Finalized analysis of client feedback, with clear action points for service units. Data becomes decisions.

CSM Harmonized Tool – Completed validation and calibration of our survey instrument to match ARTA’s unified standards. One tool, one government, one service quality.

Citizen’s Charter Effectiveness Review – Verified alignment between our posted commitments and actual frontline delivery. Pangako sa papel, totoo sa serbisyo.

STATUS UPDATE: ARTA MANDATE REPORTS, SUBMITTED

All 3 documents — CSM Report, Harmonized Tool, and Citizen’s Charter Effectiveness Review — are now consolidated, reviewed, and ready for official submission to the ARTA portal in compliance with RA 11032.

FOR THE ACADEME:
Day 1 was about intent.
Day 2 was about discipline.
Day 3 is about integrity — turning plans into proof. 

RA 11032 IN ACTION:
Day 1 we mapped.
Day 2 we refined.
Day 3 we comply. 

This is red tape reduction in real time: evidence-based, stakeholder-driven, and deadline-respecting for the Bagong Pilipinas.

UNIVERSITY PRESIDENT’S MESSAGE
Launching of the EODB Month 2026
Virtual Flag-Raising Ceremony
May 04, 2026

Good morning to all our faculty, staff, students, partners, and stakeholders.

Today, we join the entire nation in celebrating the Ease of Doing Business Month this May 2026, in line with Proclamation No. 818. I would also like to recognize the Anti-Red Tape Authority (ARTA) for continuously leading efforts that push all government institutions—including universities like ours—to become more efficient, transparent, and responsive to the public.

This year’s theme, “Achieving Results through Transparency and Accountability: Towards a More Productive Bagong Pilipinas,” is something that truly reflects what we aim to do here in BPSU. At the end of the day, our goal is simple: to serve better, faster, and with integrity.

Over the past years, we have taken concrete steps to improve how we deliver our services. We’ve listened more closely to feedback, studied what needs to be improved, and acted on it. Our Client Satisfaction Measurement results show that we are moving in the right direction—but of course, there is always more work to be done.

Some of our improvements may seem simple, but they make a real difference. Some of it- from streamlining the enrollment process, to introducing our online clearance system, to improving procurement procedures—these are all part of our effort to make transactions easier for everyone. Less waiting time, clearer processes, and more transparency—that’s what we are aiming for.

We also continue to focus on simplifying procedures, strengthening accountability, and making sure that our decisions are guided by data and actual client experience—not just assumptions.

Bataan Peninsula State University Committee on Anti-Red Tape (BPSU CART) and Public Assistance and Complaint Desk Officers from different campuses participates in RA 11032 Orientation and Ease of Doing Business Month Celebration

Yesterday - May 6, 2026, representatives from BPSU CART, alongside campus counterparts from the Public Assistance and Complaint Desk (PACD), attended the orientation on Republic Act 11032, also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

This significant event underscores the importance of streamlining processes, eliminating bureaucratic red tape, and promoting transparency and accountability in government service delivery. The orientation emphasized the role of government agencies in fostering a business-friendly environment and providing efficient services to the public.

As we commemorate the Ease of Doing Business Month, BPSU CART reaffirms its commitment to implementing RA 11032 and promoting a culture of efficiency, transparency, and accountability within the university. We aim to simplify processes, reduce unnecessary requirements, and enhance service delivery to our stakeholders.

Today we celebrate the women of the BPSU Committee on Anti-Red Tape and BPSU Public Assistance and Complaint Desk, who balance service to the University with the irreplaceable role of being mothers. Your dedication to both family and good governance shows us that nurturing change starts at home and extends to the community. 

To all mothers, lolas, titas, ninangs, solo parents, and those who stand as mother figures to others: thank you. Your strength, patience, and love streamline not just households, but hearts. You are the reason many of us learn compassion, accountability, and resilience early on — values we carry into public service.

May this day remind you that your work, seen and unseen, builds better homes and better institutions.

From your BPSU CART family, we salute every mother and every person who mothers. Happy Mother’s Day!

The Vice Chairperson of the Committee on Anti-Red Tape (CART), Mr. Jan Carlo G. Salaveria, convened today to discuss the University’s grievance redress system and internal feedback mechanisms, to BPSU students, in line with the mandates of Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

The discussion underscored how BPSU’s internal mechanisms uphold ARTA’s core principles of streamlined processes, reduced bureaucratic red tape, and responsive citizen-centric service delivery. Specific focus was given to ensuring that the University’s grievance channels are accessible, transparent, and action-oriented, allowing faculty, staff, students, and external stakeholders to report service-related concerns without undue delay.

Furthermore, the Vice Chairperson highlighted the University’s commitment to institutionalizing a feedback mechanism that is integrated, monitored, and subject to periodic review, consistent with ARTA’s requirement for government agencies to adopt measures that prevent rework, minimize waiting time, and promote accountability in public service delivery.

This initiative reflects BPSU’s continuous effort to align its internal governance practices with ARTA’s mandate of establishing a government that is efficient, transparent, and free from red tape.