2024

News Archive for Year 2024

Reorganization of the University’s Committee on Anti-Red Tape (CART)

In compliance with ARTA Memorandum Circular No. 2023-08, entitled Amendment on Certain Provisions of Anti-Red Tape Authority (ARTA) Memorandum Circular (MC) No. 2020-07 Pertaining to the Guidelines on the Designation of a Committee on Anti-Red Tape (CART), the university CART was reorganized via University Order No. 2024-008-A issued on February 27, 2024.

The reorganization process undertaken within the committee was necessitated by the amendment of specific provisions pertaining to its designation. An integral aspect of this reorganization is the establishment of Campus CART Focal Persons, ensuring that each campus within the university now has a designated point of contact tasked with overseeing CART-related affairs at the local level.

The main duty of the committee is to ensure that the agency/department shall receive, respond to, and comply with the requirements of Republic Act 11032, its IRR, and subsequent issuances by ARTA, as may be applicable and in coordination with the appropriate offices and units.

In essence, the reorganization not only enhances the efficiency and effectiveness of CART operations but also underscores the university's unwavering commitment to upholding the principles of good governance, transparency, and accountability across all its campuses.

Recomposition of Campus Public Assistance and Complaint Desk Officer (PACDO)

The reorganization of the university's Committee on Anti-Red Tape (CART) has prompted minor adjustments in the composition of Campus Public Assistance and Complaint Desk Officers (PACDO). These changes aim to enhance their effectiveness in addressing stakeholder concerns and align their roles with the evolving needs of the university. Each officer now carries more defined responsibilities within the CART framework, ensuring optimal coverage and accessibility across all university campuses.

Additionally, capacity-building initiatives are underway to equip these officers with the skills and knowledge necessary to navigate various aspects of complaint management and public assistance effectively.

Conduct of Orientation on the Guidelines for the Creation, Review, and Revisions of the Citizen’s Charter (Online and Onsite)

Pursuant to Section 6 of the Republic Act (RA) 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, it is imperative that government instrumentalities, including the state universities and colleges, set up their Citizen’s Charter to provide the transacting public with an information billboard and handbook of their most current processes and services, which shall be posted at the main entrance of offices or at the most conspicuous place, in their respective websites, and in the form of published materials written either in English, Filipino, or in the local language.

Further, Section 3, Rule IV of the Implementing Rules and Regulations (IRR) of R.A. 11032 requires that each covered agency shall regularly review their Citizen Charter, and should there be any update, the head of the agency shall ensure that an updated Citizen’s Charter is posted not later than March 31st of each year.

Human Resource of the University CART and Procurement of three (3) Computer Units and Printers

Previously, the CART was severely limited in its ability to meet the compliances and requirements due to a lack of manpower. With the full operational status of CART in our university, the office requires human resources who will ensure that Republic Act 11032 is followed, keep an eye on feedback mechanism systems, produce a variety of ARTA-related reports, complete Customer Satisfaction Management (CSM) assessments, and fulfill additional requirements necessary for Performance-Based Bonus (PBB) compliance.

The CART is confident that the addition of this human resource will yield substantial benefits in terms of operational efficiencies, heightened productivity, and enhanced service delivery. By leveraging the specialized skills and contributions of each team member, the CART harnesses the collective potential of its workforce to drive organizational excellence and fulfill its mandate of promoting efficiency and transparency in university operations.

Acquisition of Office Space for University’s CART

Mr. Salaveria, the undersigned, initiated the process of securing office space for the Committee on Anti-Red Tape (CART) at Bataan Peninsula State University (BPSU) by drafting request letters addressed to Dr. Santos-Matibag, the President of the university, through Mr. Gadia, the Vice President for Administration and Finance. These letters, penned on February 21, 2024, outlined the necessity for a small office space to facilitate CART's operations.

Orientation on RA 11032 and other Compliance Requirements

On April 23, 2024, an online orientation via Zoom Meetings and Facebook Live entitled "Orientation on RA 11032 and other Compliance Requirements" was held, led by the Anti-Red Tape Authority (ARTA) and supported by the Bagong Pilipinas campaign of the current administration. This event aimed to provide comprehensive information on the Republic Act 11032, also known as the "Ease of Doing Business and Efficient Government Service Delivery Act of 2018," along with other relevant compliance requirements.

Among the topics discussed were salient features of the Republic Act No. 11032, Citizen’s Chart, Guidelines on the Designation of a Committee on Anti-Red Tape (CART), The National Policy on Regulatory Management System, Whole-of- Government (WOG) Reengineering Plan, Zero Backlog Program, Handling of Initial Complaints, Client Satisfaction Measurement Report (CSMR), and Report Card Survey (RCS) 2.0.

ARTA’s Executive Briefing on the National Policy on Regulatory Management System (NPRMS) and Regulatory Impact Assessment (RIA)

To assist government agencies in fulfilling their legal obligations and providing transparent and efficient public services to our citizens, the Anti-Red Tape Authority (ARTA) conducted an Executive Briefing on the National Policy on Regulatory Management System (NPRMS) and Regulatory Impact Assessment (RIA) on 30 April 2024 via the Zoom platform.

The orientation aimed to educate agencies and current employees involved with the CART about the NPRMS and RIA’s key features and aspects and about their compliance requirements under the Act and relevant ARTA issuances. It also provides a platform to address any concerns or queries related to the implementation of relevant ARTA issuances.

Implementation of the Client Transaction Log sheet (Online and Onsite)

To be able to comply with the ARTA Memorandum Circular No. 2023-05 issued on 08 June 2023 entitled, “Amendment to ARTA Memorandum Circular No. 2022-005 or the Guidelines on the Implementation of the Harmonized Client Satisfaction Measurement (CSM),” the University CART, via University Memorandum No. 520 issued on March 15, 2024, implemented to all offices the use of the Client Online/Onsite Transaction Logsheet effective April 01, 2024.

The aim of the use of the client's transaction log sheet is to determine the total number of onsite/online transactions every month for each office/service over the total number of clients that answered/completed the survey (surveyed + unsurveyed clients). The figures shall be explicitly stated in the agency’s Client Satisfaction Measurement (CSM) results.

The Campus CART Focal Person shall consolidate the above-stated, which will then be forwarded/endorsed to the University ARTA Committee Vice Chairperson located in the Quality Assurance Office (QUAO) every 3rd day of each month (during working days only).

Establishment of Official Email Address of the CART Focal Persons

As part of our ongoing efforts to streamline processes and enhance communication efficiency within the organization, it is imperative that all CART focal persons adhere to the use of newly created official email addresses:
Abucay Campus—cart_ac@bpsu.edu.ph
Bagac Campus—cart_bagac@bpsu.edu.ph
Balanga Campus—cart_bc@bpsu.edu.ph
Dinalupihan Campus—cart_dc@bpsu.edu.ph
Orani Campus—cart_oc@bpsu.edu.ph
Main Campus—cart_mc@bpsu.edu.ph
The official email address provided by the Management Information System is considered the primary mode of communication for all official correspondence, particularly concerning anti-red tape compliances and related matters. All submissions, queries, reports, and requests related to ARTA compliance are routed through these official email addresses designated for such purposes. It also facilitates easier monitoring of compliance activities, allowing for timely follow-ups and assessments to ensure adherence to ARTA regulations.

It also contributes significantly to the smooth operation of anti-red tape compliances and overall efficiency within our organization.

Development of Client Satisfaction Measurement Document Management System (CSM- DMS) and Users Training

One of the University CART Member, Mr. Brian John Q. Rodriguez has developed the Client Satisfaction Measurement Document Management System (CSM-DMS), which will be used by respective Campus Public Assistance and Complaint Desk Officers (PACDO), whose main duty is to collect the Client Satisfaction Measurement (CSM) Survey Form from the Suggestion Box and encode the same to the CSM-DMS.

The primary purpose of the CSM-DMS is to measure and improve client satisfaction. By systematically gathering feedback from clients, analyzing their responses, and identifying areas for improvement, BPSU can enhance their products, services, and overall customer experience. It also streamlines the management of CSM within the organization. The system provides a centralized repository for storing, organizing, and retrieving data, making it easier for the CART to access the information they need and collaborate effectively.

By collecting and analyzing data on client satisfaction, the CSM-DMS enables data-driven decision-making within the university. Management can use insights gleaned from client feedback to make informed decisions about product development, service enhancements, and overall services strategy. By maintaining accurate encoding of the CSM to the DMS, the university can mitigate risks and demonstrate their commitment to quality and transparency.

By using this system, the university can identify trends and areas for innovation. Real-time reporting provides decision-makers with access to accurate and timely data, allowing them to make informed decisions based on real-time insights. The aim of development of a CSM-DMS with real-time reporting capabilities is to empower the CART to monitor, analyze, and respond to client satisfaction levels and document management processes in a proactive and data-driven manner.

Through hands-on training exercises and interactive demonstrations, PACDO members were guided through the process of navigating the CSM-DMS interface, inputting client satisfaction data accurately, and generating meaningful reports for analysis. Emphasis was placed on empowering PACDO members to utilize the system as a valuable tool in their day-to-day operations, enabling them to extract actionable insights from client feedback and contribute to the continuous enhancement of service delivery processes.

ARTA Compliances and PBB Requirements Submission Status

The Anti-Red Tape Authority is mandated under Section 17 of the Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, to implement and oversee a national policy on anti-red tape and to monitor and evaluate the compliance of agencies covered by the act. In pursuit of this mandate, ARTA released a series of Memorandum Circulars to set forth the guidelines for complying with the requirements of the law and its Implementing Rules and Regulations (IRR).

Moreover, all government agencies are also reminded that compliance with the above-cited requirements forms part of the agency’s score in the Report Card Survey 2.0. With regard to the compliance with the requirements of the F.Y.2023 Performance-Based Bonus (PBB), specifically on the agency accountabilities CART and CSMR, only submissions received on or before the specified deadlines will be considered for purposes of eligibility, unless, otherwise, another deadline will be set by the AO 25 IATF. This is consistent with the guidelines provided in the AO 25 IATF Memorandum Circular No. 2023-01, or the Guidelines on the Grant of the Performance-Based Bonus (PBB) for Fiscal Year 2023 under the Executive Order (EO) No. 80, s. 2012 and EO No. 201, s. 2016.

In response to the evolving demands of the modern age and the increasing need for efficient and user-centric service delivery, Bataan Peninsula State University (BPSU), spearheaded by the Committee on Anti-Red Tape (CART), has embarked on a strategic initiative to streamline its post-availment operations and enhance client satisfaction measures through harmonizing Client Satisfaction Measure Surveys and Feedback Guidelines while concurrently digitizing operations through various online platforms.

By embracing digital innovations, BPSU seeks to achieve wider access, quicker response times, and cost-effective report generation and distribution. This report provides an overview of the initiative's objectives, strategies, and anticipated outcomes, highlighting the university's commitment to delivering superior services to its stakeholders via leveraging digital technologies to enhance operational efficiency and foster a more seamless customer experience across all university services.

The initiative aims to develop streamlined operations for gathering client experience and evaluation data to be used in more comprehensive data-driven decision-making and process enhancement interventions done during its regular university management review.

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