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Day 1 - Orientation on the Guidelines on the Implementation of the Citizen's Charter
Day 1 - Orientation on the Guidelines on the Implementation of the Citizen's Charter
Today, June 9, 2026, a unified orientation on the Guidelines on the Implementation of the Citizen’s Charter was successfully conducted for personnel of various offices from Abucay, Dinalupihan, and Orani Campuses.
The activity was spearheaded to strengthen compliance with RA 11032, otherwise known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018. It aimed to harmonize the understanding and implementation of the Citizen’s Charter across all three campuses to ensure seamless, transparent, and accountable public service.
The program commenced at 9:00 AM, with CART Vice Chairperson, Mr. Jan Carlo G. Salaveria, welcoming participants. In his opening remarks, he emphasized: “The Citizen’s Charter is not just a document on the wall. It is our promise. Today, we align that promise across Abucay, Dinalupihan, and Orani — one standard, one commitment.”
The discussion proper was handled by Ms. Maria Crisanta V. Casupanan - Canare, Secretariat of the BPSU CART.
Key points covered were:
1. Review of RA 11032 and ARTA Memorandum Circulars — reiterating the legal basis and penalties for non-compliance.
2. Anatomy of the Citizen’s Charter — service name, requirements, steps, processing time, fees, persons responsible, and redress mechanisms.
3. Standardization Across Campuses — ensuring that services offered in Abucay, Dinalupihan, and Orani carry the same steps, timeframes, and requirements to avoid client confusion.
4. Zero-Backlog Policy and 3-7-20 Rule — simple transactions: 3 days, complex: 7 days, highly technical: 20 days.
5. Feedback Mechanisms — proper use of client satisfaction forms, complaint hotlines, and the Public Assistance and Complaints Desk.
6. Updating and Posting Requirements — Charter must be posted in conspicuous areas, websites, and updated annually or as services change.
The activity marks a significant step toward a unified, client-centered service culture across all campuses of the Bataan Peninsula State University — turning the Citizen’s Charter from compliance into a shared conduct.
Day 2 - Orientation on the Guidelines on the Implementation of the Citizen's Charter
Day 2 - Orientation on the Guidelines on the Implementation of the Citizen's Charter
Following the successful Day 1 run, the second leg of the Orientation on the Guidelines on the Implementation of the Citizen’s Charter was conducted today, June 10, 2026, for key personnel from the Main, Balanga, and Bagac Campuses.
The activity forms part of the institution-wide initiative to ensure full compliance with RA 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018. Day 2 specifically aimed to cascade the standardized guidelines to the remaining campuses, completing the alignment of all six campuses under one unified service commitment.
The program started at 2:00 PM, with Vice President for Administration, Prof. Cristina G. Rivera, delivering the welcome remarks. She underscored: “Day 1 set the direction. Day 2 completes the circle. With Main, Balanga, and Bagac onboard, we now move as one institution — one Charter, one standard of service.”
The discussion proper was handled by Maria Crisanta V. Casupanan - Canare, BPSU CART Secretariat,as resource speaker to maintain consistency across all campuses. The discussion reiterated and reinforced:
RA 11032 Mandates and ARTA Updates — legal basis, sanctions, and the latest ARTA Memorandum Circulars.
Key Elements of the Citizen’s Charter — requirements, client steps, maximum processing time, fees, responsible officers, and feedback/redress.
Institution-Wide Standardization — adopting uniform service names, steps, and timelines across Main, Balanga, Bagac, Abucay, Dinalupihan, and Orani to eliminate inter-campus discrepancies.
3-7-20 Rule and Zero-Backlog Policy — 3 days for simple, 7 days for complex, 20 days for highly technical transactions.
Client Feedback System — mandatory use of the Client Satisfaction Measurement form, PACD operations, and posting of the 8888 hotline.
Posting and Updating Protocols — physical posting in frontline areas, uploading to the official website and office entrances.
Emphasized during the second day, is the function of the Internal Feedback Mechanisms established by the University to ensure that all clients feedbacks are handled and addressed.
Green Office Initiative
Green Office Initiative
In Support of University Memorandum No. 2026.0786 and RA 11032
In faithful compliance with University Memorandum No. 2026.0786, which institutionalizes the Green Office Initiative across the University, the Committee on Anti-Red Tape (CART) has taken concrete steps to transform its workspace into a model of sustainable and efficient public service. This includes establishing a mini green portion around its premises and placing several indoor plants within the office.
More than an aesthetic upgrade, this initiative is deeply rooted in CART’s mandate under RA 11032, the Ease of Doing Business and Efficient Government Service Delivery Act of 2018. A green, well-ventilated, and calming environment directly supports efficient service delivery by improving air quality, reducing staff fatigue, and enhancing focus, which translates to faster and more accurate processing of transactions in line with the 3-7-20 rule. For clients, a clean and welcoming space reflects the very essence of “ease of doing business.” It signals that CART values not only their time but also their overall experience, thereby boosting Client Satisfaction Measurement results and reinforcing public trust.
Furthermore, by integrating sustainability into its operations, CART demonstrates that good governance means eliminating both red tape and environmental waste. The green initiative embodies accountability and resourcefulness, showing that a truly efficient government office is one that is fast, transparent, and responsible to both people and planet.
Ultimately, CART’s mini green portion is a tangible expression of its core belief: efficiency is respect. By aligning the goals of UM 2026.0786 with the mandates of RA 11032, CART proves that anti-red tape and pro-sustainability efforts go hand in hand. A green office is not just a cleaner office. It is a faster, kinder, and more credible one, setting the standard for Green + Lean Governance across the University.
University's Grievance Mechanism
University's Grievance Mechanism
The Vice Chairperson of the Committee on Anti-Red Tape (CART), Mr. Jan Carlo G. Salaveria, convened today to discuss the University’s grievance redress system and internal feedback mechanisms, to BPSU students, in line with the mandates of Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.
The discussion underscored how BPSU’s internal mechanisms uphold ARTA’s core principles of streamlined processes, reduced bureaucratic red tape, and responsive citizen-centric service delivery. Specific focus was given to ensuring that the University’s grievance channels are accessible, transparent, and action-oriented, allowing faculty, staff, students, and external stakeholders to report service-related concerns without undue delay.
Furthermore, the Vice Chairperson highlighted the University’s commitment to institutionalizing a feedback mechanism that is integrated, monitored, and subject to periodic review, consistent with ARTA’s requirement for government agencies to adopt measures that prevent rework, minimize waiting time, and promote accountability in public service delivery.
This initiative reflects BPSU’s continuous effort to align its internal governance practices with ARTA’s mandate of establishing a government that is efficient, transparent, and free from red tape.
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