The Digest: Month of April

April 1, 2026

Congratulations, Bataan Peninsula State University, under the leadership of President Ruby B. Santos - Matibag, for nailing a PERFECT 5.0 rating in the DBM's Agency Performance Review for FY 2025!

This achievement is a testament of BPSU's commitment to good governance, aligning with the Anti-Red Tape Authority (ARTA) and Good Governance mandates.

Efficient fiscal management equates to transparency, accountability, and responsiveness. It streamlines processes, cuts bureaucratic red tape, and prevents corruption. By managing funds effectively, efficiently and judiciously, BPSU ensures resources are allocated where they are needed most, benefiting the students and the community.

ARTA simplifies transactions while maintaining the integrity of each process, and BPSU promotes that mandate with streamlined procedures, making transactions faster, and hassles are minimized. Less red tape means more efficient service delivery, making it a win-win situation for everyone.

Kudos to BPSU and also to the Vice President for Administration, Vice President for Finance, Vice President for Academic Affairs, Vice President for Research, Extension and Technology Transfer, Vice President for Academic Affairs and the Vice President for Students and Alumni Services and to the other contributing offices, namely : Financial Management Services Office - Accounting and Budget Offices, Office of Planning and Development, Office of the University Registrar, Offices of the Research, Extension and Technology Transfer, Quality Assurance Office, Office of the Physical Plant and Engineering Services and all the colleges, who contributed to the achievement of a very outstanding agency performance.

The BPSU Committee on Anti - Red Tape is one with you and the whole BPSU community in promoting client focused processes.

April 20, 2026

Cutting the Tape!

Bataan Peninsula State University will implement a new HyFlex work modality that further streamlines its work schedule for flexibility and efficiency.

Starting April 20, 2026, personnel will enjoy a 3-day onsite, 2-day WFH schedule (Mon WFH, Tue-Thu onsite, Fri WFH).

The Office of the Committee on Anti - Red Tape will also follow the same HyFlex work schedule with the following goals:

Increased transparency: Clear schedule, clear expectations (8:00 AM - 5:00 PM core hours)

Improved service delivery: Results-oriented system with monitoring and evaluation especially during scheduled WFH days

Embracing innovation: Future-ready University environment that will still cater to the clients

For further inquires, you may get in touch at the CART Office, which is located at the 3F of the Medina Lacson Building or you may get in touch with our social media accounts and official email address.

The new HyFlex work arrangement is based on the University Memorandum No. 0729.

April 28, 2026

Today, April 28, 2026, the Committee on Anti Red Tape Office  held a collaborative brainstorming, creation, and review session for key ARTA-mandated reports — because excellence in public service isn’t accidental, it’s measured.

The following deliverables were discussed during the meeting:

Customer Satisfaction Measurement (CSM) Report : A comprehensive analysis of feedback from our stakeholders — students, faculty, and partner agencies. This is mandated by RA 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act requires all agencies to measure client satisfaction. The CSM tells us what we’re doing right and where we need to improve.

CSM Harmonized Tool : ARTA’s standardized survey tool used across government to ensure uniform, comparable data.

Harmonized data lets ARTA compare agencies, identify best practices, and push for nationwide service improvements.

Effectiveness of the Agency’s Citizen’s Charter: A review of our Citizen’s Charter — the document that promises specific services, processing times, and requirements to the public.

The Citizen's Charter is our contract with our clients and stakeholders.

As an academic institution, we don’t just teach public administration — we model it.

Our students and stakeholders deserve the same efficient service we expect from government. The CSM shows if we’re walking the talk.

ALIGNMENT WITH ARTA MANDATES:

ARTA’s core mission under RA 11032 is to eliminate red tape and improve service delivery. These 3 reports are not “paperwork for compliance” — they are tools to:

Reduce processing time

Eliminate fixers

Make government transactions predictable

Empower citizens through feedback

April 29, 2026

Back at it for Day 2 of our Brainstorming, Creation, and Review Session for ARTA-required reports. Consistency beats intensity — and we’re committed to getting this right.

TODAY’S FOCUS: CONTINUOUS IMPROVEMENT

We’re deepening yesterday’s work on:

Customer Satisfaction Measurement (CSM) Report – Refining our analysis of stakeholder feedback to turn data into action. Because what we measure, we improve.

CSM Harmonized Tool – Validating our survey process to ensure we’re aligned with ARTA’s national standards. One tool, one government, one standard of service.

Citizen’s Charter Effectiveness Review – Double-checking if our promised processing times and requirements match actual frontline reality.

RA 11032 IN ACTION: This is how we fight red tape: with data, with dialogue, and with daily dedication to the "Bagong Pilipinas" mandate of all government agencies in the country.