The Digest: Month of July

The evaluation involved the review of critical frontline services that showed reduction in service level agreement or processing time or increase in accessibility as evidenced by the bulk of transactions received through numerous platforms. 

The evaluation was conducted not only for PBB FY 2024 preparation but to ensure that all University services and processes are aligned with RA 11032 or Ease of Doing Business Act. 

Selected offices of the university was convened by the Committee on Anti-Red Tape Office to discuss and evaluate frontline services for PBB FY 2024 Dimension 2 Process results nomination. 

Discussed during the meeting are the following: specific and modified guidelines for Dimension 2 / Process Results and its equivalent rating; the importance of the Citizen's Charter and Client Satisfaction Measurement forms; streamlined processes in accordance with RA 11032 or Ease of Doing Business Act; and ensuring an evidence based, end to end processing of client's transactions.

The evaluation also served as a reminder that maintaining an evidenced based and streamlined process is a commitment of the university to its clients. 

The Committee on Anti-Red Tape finalized the nominated core service for the Dimension 2 of the PBB FY 2024. The identified process must have either a 15% reduction in the parameters such as processing time, number of requirements, number of steps and applicable cost or a 15% increase in the access of the specific service evidenced by the volume of transactions, from FY 2023 to FY 2024.

The rigorous evaluation was conducted to ensure that all university processes are compliant with RA 11032.

The Committee on Anti Red Tape Office together with the BPSU Data Management and Analytics Office and other PBB related offices convened today for the submission of required documents for the evaluation of the PBB FY 2024. 

The Dimension 2 - Process Results evaluated the streamlined university processes that is aligned with the provisions of RA 11032 or Ease of Doing Business and Delivery Service Act. 

RA 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act, requires government offices to streamline their processes.

Streamlined processes mean fewer steps, fewer requirements, and shorter waiting time. Clients can finish their transactions faster and go back to work, school, or other important activities.

With simpler procedures, clients no longer need to make multiple trips to the office or submit redundant documents. This lowers transportation costs and the effort needed to avail of government services.

RA 11032 requires agencies to publish definite processing times in the Citizen’s Charter. Clients will know in advance how long a transaction will take, so they can plan better.

When processes are clear and standardized, all clients are treated the same. There is less room for delay, confusion, or "fixers" because the steps are transparent and easy to follow.

Ultimately, streamlining puts the client first. Government service becomes more convenient, responsive, and client-centered — which is the main goal of RA 11032.

Streamlining under RA 11032 means less waiting, less requirements, less cost, and more convenience for every client transacting with government.