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The Vice Chairperson of the Committee on Anti-Red Tape (CART), Mr. Jan Carlo G. Salaveria, convened today to discuss the University’s grievance redress system and internal feedback mechanisms, to BPSU students, in line with the mandates of Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

The discussion underscored how BPSU’s internal mechanisms uphold ARTA’s core principles of streamlined processes, reduced bureaucratic red tape, and responsive citizen-centric service delivery. Specific focus was given to ensuring that the University’s grievance channels are accessible, transparent, and action-oriented, allowing faculty, staff, students, and external stakeholders to report service-related concerns without undue delay.

Furthermore, the Vice Chairperson highlighted the University’s commitment to institutionalizing a feedback mechanism that is integrated, monitored, and subject to periodic review, consistent with ARTA’s requirement for government agencies to adopt measures that prevent rework, minimize waiting time, and promote accountability in public service delivery.

This initiative reflects BPSU’s continuous effort to align its internal governance practices with ARTA’s mandate of establishing a government that is efficient, transparent, and free from red tape.