Support Model

Technology decisions within the district are made by the Instructional Technology Leadership Team. Members of this team represent a variety of stakeholders Including the central office, building administration, and teachers. The team communicates with the buildings, building councils, and the various academic departments across the district. Representatives on the team also chair building-level technology teams at their respective buildings. This system allows for a free flow of ideas and information back and forth between buildings and the group responsible for making major technology-related decisions.

Technical support is provided at a number of levels. The district uses a ticket-based system (ServiceNow) for requesting support. Each building has a technology teacher assistant who helps classroom teachers with a combination of technical and academic work. The district also employs two technology integrators, professionals with both an education and a technical background. These individuals are responsible for higher-level tech support as well as professional development for teachers and assistance with a variety of technology-related technology. The district purchases a Network Administrator service from NERIC (BOCES) to help with high-level technical issues. Onsite day-to-day technical operations including oversight of technical personnel, assignment of tickets, and purchasing are overseen by the Technology Operations Manager.