Speakers

William is a seasoned Project Manager with over 15 years of experience in the financial services sector, specialising in regulatory compliance and operational resilience. Recent assignments being at Edenred Group and Lloyds Banking Group, William led critical initiatives focused on regulatory change, including Consumer Duty regulations and financial crime prevention. His expertise spans across implementing cloud workflow compliance systems, optimising IT infrastructure, and managing large-scale transformations in response to regulatory demands.

William's background in Treasury operations and his involvement in structural reform projects at major banks like LBG, HSBC and RBS have given him unique insights into operational resilience within financial institutions. His experience in leveraging data analytics and implementing robust risk management frameworks positions him as an authority on the intersection of technology, regulation, and operational stability in the financial sector.

William brings practical knowledge and strategic insights to discussions on DORA regulations and operational resilience in today's evolving financial landscape.

Martin is a leader in standards and compliance, ITSM, continuous improvement, benchmarking and outsourcing (key foundation blocks of DORA).  He has worked with clients on ITSM and risk resilience projects since the 1980s and he co-wrote the first ITIL book on Service Level Management in 1986. 

Martin has led over 200 benchmarking and related studies to improve IT resilience, cost efficiency, productivity, process effectiveness and compliance.  In addition, he has worked on over 60 outsourcing selection projects and contracts. 

He leads the team at DORACompliant.com, has operational experience and detailed knowledge of all aspects of DORA and is a regular contributor on DORA matters on Linkedin.  For useful DORA information search #DORA on Linkedin 

Joe has more than a decade experience in Service Management roles across a variety of sectors and industries with both internal and client facing roles. Joe brings both business and service management expertise combining an MBA, with ITIL4 Strategic Leader & Managing Professional certifications. 

In addition to developing and managing Service Management capabilities across Lowell, Joe is a committee member on the BCS SM-ITAM Specialist Group, and has recently been appointed a Justice of the Peace.

Lee is a cognitive scientist who works to understand, measure and change the way in which people interact with technology from a security perspective. Following his PhD in Psychology that focussed on the topics of motivation and decision-making, Lee went on to apply his skills in the domain of cyber security.

Now working as a Behaviour Analyst for Recyber, Lee facilitates the creation of novel tools designed to measure and influence cyber behaviours. For example, Lee has worked with occupational psychologists, social engineers and software developers to build a psychologically safe phishing game ‘Interception’, that gamifies email reporting and allows users to unlock new levels while practicing secure behaviour. 

Along the way, Lee has delivered service offerings to a range of UK domestic companies, as well as United Nations specialised agencies. Lee also retains his links to academia, by working as an Associate Tutor for the Department of Psychology at the University of East Anglia and regularly guest lecturing on cyber behavioural topics for both industry and educational organisations.

A member of the BCS for many years, Lynda Cooper is the chair of the BSI committee for service management and editor of ISO/IEC 20000-1. She is a service management and information security consultant and trainer. Lynda has supported many organizations to achieve certification and ongoing compliance to standards which in turn enables resilience, efficiency and effectiveness of their IT services.

Paul is an experienced IT Asset Manager with a history of working in the Telecommunications and Utilities industries.

Skilled in Business Process, Service Delivery, Requirements Analysis, ITIL and IT Service Management, Paul has been in the industry for nearly 20 years. After starting his career as a welder, he made the next natural step into Software Asset Management in the early 2000's.

Outside of Asset Management, Paul is a father of two awesome children and is a keen sports fan - especially football!

Since joining Vodafone in 2016/2017, Paul and his colleague Ashley Scammell have become the double act at many ITAM events. You never see one with the other -  the Ant and Dec of the ITAM world!

Steve is Professor of Cyber Security in the School of Computer Science at the University of Nottingham. His research interests include security management and culture, usability of security and privacy, and technologies for user authentication and intrusion detection.  He has authored over 390 papers in refereed international journals and conference proceedings, as well as various books, book chapters, and industry reports.  Steve is the UK representative to Technical Committee 11 (security and privacy) within the International Federation for Information Processing, and a board member of the Chartered Institute of Information Security, and a member of the Steering Group for the Cyber Security Body of Knowledge (CyBOK) and the Careers and Learning Working Group within the UK Cyber Security Council.  Steve is the Principal Investigator on the CyCOS project, looking at enhancing cyber security support for small organisations.

Sophie has been working in the world of technology for nearly 25 years, following a technical career path before specialising in service management, and fulfilling leadership roles before stepping out to run her own consultancy business, Lapis Consulting Services. The consultancy works with clients to support the growth of their colleagues, drive service excellence and deliver value.

Sophie is passionate about supporting & developing others through leading with empathy and championing being authentic with the mantra “Be bold. Be brave. Be YOU!”. Sophie is an ITIL4 Managed Professional, STEM Ambassador, Women in Tech Mentor & advocate.

To learn more about Sophie, connect through https://www.linkedin.com/in/sophiehussey/

Michelle has a varied career, working as an asset and compliance manager in companies such as Homeserve and Xerox. Michelle then moved into SAM consultancy offering a variety of services to customers in the SAM services space, working up to manage a team of 14 consultants and licensing specialists, before moving into business for herself as a contractor, and finally co-founding ITAM Worx.

Michelle has deep experience providing efficient and effective delivery of ITAM services to her clients and customers on the ITAM Worx technology platform and via their associate partner model.

Michelle loves leading and mentoring ITAM analysts to enable their development and career prospects within the ITAM industry, and is very proud that some of the people she has mentored are now very successful Senior Consultants.

Chloe is a Project Management Degree Apprentice at Vodafone, joining the business in 2022. Transitioning straight from A-Level’s to the corporate world, Chloe is passionate about encouraging companies to offer more diverse opportunities to younger professionals and hopes to further share her journey to inspire others and advocate for them to consider alternative career paths. 

For the past two years she has gained valuable insight whilst working within the Global IT Asset Management team but also whilst simultaneously studying towards her bachelor’s degree. Although she still has much to learn, her knowledge continues to grow as she works in a dynamic global environment. This is supported by her drive to develop her skillset by collaborating with and learning from industry experts within the business. 

Sarah is a Director at Anglepoint who helps clients drive to outcomes to improve their IT Asset Management (ITAM) maturity and optimise their IT estate through delivering strategic end-to-end Managed Services. Since joining Anglepoint 5 years ago, Sarah started as the Global Practice Leader for Specialty Licensing responsible for Service Delivery of non-top tier vendors. She then moved into Client Success delivering end to end SAM Programs for the largest managed service clients and is now in Account Management looking after the strategic direction of clients in EMEA and APAC. 

Prior to working at Anglepoint, Sarah has held leadership positions at enterprise IT firms in various roles including buying, and selling programming software, across Australia, America and now the UK, bringing a unique perspective to solving ITAM challenges. Sarah was recognised as The ITAM Review’s ITAM Consultant of the Year for 2023 and is an active advocate for Women in technology as a Board Member for The Women In Technology Network's UK Community

Joshua Morehouse serves as Technical Director for Information Security and Site Lead in Brown Advisory's London office. He is responsible for security alert triage, and incident response, in addition to maintaining the security tools and vendors used throughout the corporate enterprise. Prior to joining Brown Advisory, Joshua was the IT Manager for Steben & Company, a mid-sized financial services firm specializing in Managed Futures Funds and Mutual Funds. Previously to that, he was at FBR Capital Markets for 8 years where he held numerous positions of increasing responsibility including Manager of Network Operations, Manager of Field Services and Director of Client Services. 

Matt is the Director for Enterprise Services at the UK Home Office, leading a robust team of over 800 civil servants in bolstering the nation's critical infrastructure. With 6 years in public service and a wealth of private sector expertise, Matt's strategic prowess in tech and service operations is unparalleled. 

His academic achievements include an MA from the University of Portsmouth, complemented by fellowships with the BCS, IET, and CMI. Matt's dedication extends to volunteering with St John Ambulance, showcasing his commitment to the UK's leading First Aid charity. 

Ashley started his working life as a Gas Service Engineer and at the start of the millennium he took the logical career move into ITAM.

Ashley is very well experienced in Asset Management with a history of working in the telecommunications, education, and utilities industries.

When Ashley is not looking at EULA’s or playing with data tools, he can be found watching the truest form of football now commonly called Rugby - be it League or Union he is a fan. (His fellow speaker, Paul Cooper is really a rugby fan, but he hides it well)

Since joining Vodafone in 2016/2017, Ashley and Paul have become the double act at many ITAM events. You never see one with the other -  the Ant and Dec of the ITAM world!