Program Management

What do Portfolio Managers (PMs) do?

PMs serve as the main point of contact for programmatic and academic needs, as well as student support channels. Our talented portfolio managers serve as a liaison to ASU units and connect them with the resources and support they need. They navigate through the nuances of multi-stakeholder relations and support academic units while placing the needs of learners first. In addition to their work with academic units, they also help further EdPlus’ mission with data-driven insights and strategic recommendations that support other operational areas.

How APMs support units

Meet with unit stakeholders including faculty, staff, advisors, and leadership for online program launch and maintenance.
Coordinate meetings and tasks for new online program launches.
Communicate with the Provost Office and/or Grad College for curriculum updates, applications, admissions, and approvals as needed.
Conduct research, develop strategy, and provide recommendations to support academic unit and EdPlus portfolio decision-making. This includes competitor insights, market trends, curriculum guidance, naming and positioning, potential concentrations or areas of specialization, and more.
Regularly gathering relevant data and presenting timely insights on program enrollment, demographics, graduation, and more.
Manage new course requests including collecting rationale and data to support approval.
Coordinate the gathering of relevant program information to be included in ASUO’s knowledge base to support student-facing team conversations with students.
Partner with student-facing teams to gain insights and feedback on the ASU Online student experience.

If you need support with something not listed here, reach out! We can help connect you with the right resources. For example, program leads can work with their APM to request access to the Program Leads Dashboard, a dashboard with limited-access data related to individual units.

Program Launch

When launching a new online program, your Portfolio Manager is your main point of contact. They will help guide you through the process, coordinate meetings and tasks related to launch, and ensure prospective students have the right information about your program.

Course Support

Portfolio Managers serve as your liaison for online course development. Whether you are launching a new program with new courses or taking existing courses online for the first time, your APM will support the process.

How units support APMs

Provide detailed, relevant information about programs during launch to support internal and external asset development.
Annually review program fact sheets to ensure accuracy for public program web pages and ASUO knowledge base.
Regularly update APM with program changes such as curriculum updates, changes to admissions or other operational processes, new areas of concentration or specialization, and more to ensure the most up-to-date information is available to prospective students.

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