1. Bookmark the tickets that you use often

2. If you didn't note your incident/ticket number, you can always login to the Help Desk to see your Requests. They also get emailed to your APS Gmail inbox. 

3. Before an incident/ticket is closed, you can message back and forth with the APS tech staff assigned to your ticket. 

You can create a ticket for most issues here. Some common tickets include: 

1. Create Incident: For general issues

2. Computer Request/Replacement

3. Salvage Request (tech, furniture, etc.)

4. Promethean Board Issues

5. Go Guardian Issues: can help with filterning sites, access, and penalty box 

6. Synergy Issues

7. Classroom App Issues: including Amira, Google Classroom, i-Ready, School Messenger, Requesting new apps/extensions

8. Google Workspace: Gmail, Google Drive, document recovery, Google Meet, Google Chat, reporting/investigating, etc. 

9. Legal Name Change/Email Change

Click Here to see step-by-step instructions for sending Bulk Progress Reports to students, showing their grade in every class. 

By Rachel Dennis

Here is some information to help you connect your Smartboard to the APS Wi-Fi, as well as how to connect wirelessly to your board. If your board hasn't been used in the past year, it will need to be updated as well.