Embedded Files
Frequently Asked Questions
Frequently Asked Questions
Who is eligible to receive a device?
Who is eligible to receive a device?
Staff - All licensed staff in Osseo are eligible to receive a device.
ESP's - ESP's who are instructional, special education, or EL may request a device.
Students - All students who take one or more classes at Osseo Area Schools. Full-time PSEO students are not eligible to receive a device without a permission form available at the school counseling office.
What do we do if our device is lost, stolen or damaged?
What do we do if our device is lost, stolen or damaged?
If the device is damaged or lost please bring it to the attention of the Media Center and/or device tech at your student’s building as soon as possible. There is a much better chance for success in device recovery if we know within the first few hours.
What happened to the iPad Protection Plan (Insurance)?
What happened to the iPad Protection Plan (Insurance)?
The protection plan has been discontinued and replaced with a pay-as-you-damage system. More information about this program may be found on the Device Management Page.
My child left their device on the bus, who should we contact?
My child left their device on the bus, who should we contact?
Please call First Student at 763-391-7244 or email: BusQuestions@district279.org. Leave the student's first and last name, bus number, school of attendance, time of day left on the bus and a call back number. Transportation staff will take the message and contact the correct bus vendor to find out if the device has been found.
My student lost the charging supplies, what do we do?
My student lost the charging supplies, what do we do?
Students who misplaced the charging supplies or need a replacement can order one at the media center. Students will be billed in our fee management system and will need to pay for the replacement within 30 days.
Are other members of the family able to use the student device for work, school or web browsing?
Are other members of the family able to use the student device for work, school or web browsing?
Devices may only be used and accessed by students using an Osseo Apps account. Any account used on the device is subject to the terms of the Osseo Area Schools Board Policy 441.
What happens if my child forgets to bring the device to school?
What happens if my child forgets to bring the device to school?
It is your child’s responsibility to bring the device to school charged and ready to go every day. Repeated failure to bring the device will be addressed at the school level. If the device is missing, please report it to your child’s media center immediately.
We don’t have WiFi at home, how can my child utilize this tool without the internet?
We don’t have WiFi at home, how can my child utilize this tool without the internet?
Students should enable their Google Drive for offline use so they can continue their work in Google Suite. When they reconnect to WiFi the next day, their work will be backed up to their drive.
Can my child take their device home with them after school?
Can my child take their device home with them after school?
All middle school and high school students take the devices home. Devices remain in the classroom for students in elementary school.
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