Accessing Help Desk

Ways to create a ticket

• Report an incident from the Help Desk portal.

  • Improves ticket response time when all important info is placed into the proper fields. 

  • Suggests knowledge base solutions based on ticket details. 

• Use the mobile app.

  • Optional.

  • Apple app store: https://itunes.apple.com/us/app/freshservice/id891265220?mt=8

  • Android app store: https://play.google.com/store/apps/details?id=com.freshservice.helpdesk&hl=en

• Send an email to helpdesk@alvaradoisd.net. 

  • Quick and easy.

  • Remember to include a sufficient details of the issue. 

  • Reporting an incident by email will automatically create a ticket in the system.