What is Experience?
Experience is the phase of the Customer Flow when the actual exchange takes place – while the EP is on their internship/volunteering abroad. This stage focuses on maintaining regular contact with the EP, open communication with the ICX, and continuously monitoring the experience to identify areas for improvement and provide support if needed. The goal is to ensure a high-quality, fulfilling experience that meets the EP’s expectations.
The main component of this phase is regular review checkpoints with the EP.
EXPA Statuses: Realized
What should OGX do during Experience?
Although Exchange Standards during the experience are mainly ICX’s responsibility (except shared review checkpoints), OGX must still monitor them. The EP’s experience reflects AIESEC in Hungary’s brand, and since OGX is the one who encouraged the EP to apply, we are responsible for ensuring the EP receives the experience that was promised. Therefore, OGX should closely track ICX’s fulfillment of standards and act if needed.
What are review checkpoints?
Out of the 18 Exchange Standards, one is a shared responsibility between OGX and ICX. This standard takes place during the realization phase and is called Review Checkpoints. It involves regular communication with the EP (through messages or calls) to ensure that the realization is going well and to identify if any support is needed.
Experience Check-In: ask if the EP is satisfied and if there are any issues or complaints.
Support Needed: check if there’s anything OGX can do to better support them.
Showcasing Materials: request photos, videos, or quotes for promotion.
Use the exchange standards as a checklist to make sure everything promised is being delivered!
What topics should be discussed during review checkpoints?
✅ OGX Checklist for First Days of Experience:
Arrival Support: confirm that the EP received proper arrival support (airport/train station pickup, guidance to accommodation, etc.)
Accommodation: ensure the accommodation provided matches the promised standards (safety, facilities, water, electricity, room...).
First Day of Work: verify that the EP has support for their first day at work (directions, local contact person, onboarding process).
Alignment with Opportunity Provider: check if an initial alignment touchpoint happened between the EP and the Opportunity Provider to set expectations.
Job Description: make sure the job description matches what was originally shared on the AIESEC website.
Working Hours: make sure working hours matches what was originally shared on the AIESEC website.
IPS (Incoming Preparation Seminar): confirm that the EP had or is scheduled to have the IPS with the ICX for proper onboarding.
Benefits: make sure the benefits (meals, transportation, etc.) matches what was originally shared on the AIESEC website.
✅ OGX Checklist for Last Days of Experience:
Scheduling Debrief: set up a debrief session with the EP before their departure. This conversation is important to gather feedback, reflect on their experience, and strengthen their connection to AIESEC. Ideally, the debrief should take place no later than 7 days after the last day of realization.
Second LDA Survey: ensure the EP completes the second Leadership Development Assessment (LDA) survey. This is essential for tracking their growth and overall impact during the experience. If they don’t complete it, ICX will not be able to change their status on EXPA from "realized" to "finished."
Duration: make sure actual duration (first and last day of work) matches what was originally shared on the AIESEC website.
Departure Support: confirm that the ICX is providing proper departure support (e.g., help with transportation, logistics, saying goodbye, etc.) so the EP leaves with a positive final impression.