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Follow these steps to successfully submit a request in VIA.
Screen Recording 2026-04-15 144854.mp4Steps/Video Walkthrough
Choose the correct request type
Fill out required fields
Upload documents
Submit & confirm
TRACKING YOUR REQUESTStep 1:
Click on Request History in your Via dashboard.Step 2:
You will see a list of all the requests you have submitted.Step 3:
Check the Request Status column to see the progress of each request:
Click on Request History in your Via dashboard.Step 2:
You will see a list of all the requests you have submitted.Step 3:
Check the Request Status column to see the progress of each request:
- Rejected
Your request was not approved. You will receive a message explaining why it was rejected and what needs to be fixed. Once corrected, you can resubmit your request. - In Progress
Your request is still being completed and has not been submitted yet. - Approved
Your request has been accepted. You will be contacted with next steps or additional information.
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