FAQ

Waukesha One

What is Waukesha One?

• Waukesha One is the School District of Waukesha's effort to provide students and teachers with a common technology platform from K-12. Waukesha One enables and promotes personalized teaching and learning across all schools and all levels. More information can be found on the Waukesha One Website .

Infinite Campus

How do I get an Infinite Campus Parent Portal Account?

• Check the Infinite Campus Help Page for information.

iPad Questions

Can I replace the case on my iPad?

• No, the cases that are provided with the iPads come with an accidental damage guarantee. If you remove the case or any portion of the case for any reason, the warranty will be voided and the student's family will be responsible for all repair costs for the device.

What should I do if the case is broken or there is liquid under the case?

• Contact the tech aide at your school or the Help Desk (or call 262-970-1073) for what to do next.

How can I find out what Apps are on my student's iPad?

• This article describes how to find the app inventory.

How do we add Apps to my student's iPad?

• All school district approved apps are available in Self Service (the App Store is disabled on student iPads).

• If an app isn't loading from Self Service, select Retry.

What do I do if Apps are crashing or won't open?

• First, close out all the open apps (double click the home button then swipe each app toward the top of the screen).

• Ensure that you are on the latest version of iOS (Settings > General > Software Update).

• Find the app in Self Service and reinstall it.

• Restart the iPad (hold both the power and home buttons for about 15-20 seconds).

• Check date/time - If incorrect, Settings>General>Date/Time> Chicago time zone, Set Automatically.

• Check for restrictions / Screen Time, if enabled that would limit access to what you are trying to do.

• Verify in Settings if you logged in with your SDW managed Apple ID (username@a.waukesha.k12.wi.us).

How can I communicate my student's Passwords to the teacher?

• You can securely store your students screen lock code and Screen Time code online in the Infinite Campus Parent Portal. This page describes how to do that.

What is my student's Apple ID?

• The School District uses Managed Apple IDs (MAID) in place of families creating their own for the school district device.

• The MAID is the student's username followed with @a.waukesha.k12.wi.us.

• The password is generally the first four digits of their student ID.

How do I unlock an Apple ID?

• You'll need to contact the Help Desk: http://sdw.help.s3-website-us-east-1.amazonaws.com/students.html.

How can I find my student's password?

• Fill out the form at https://selfhelp.waukesha.k12.wi.us/.

How do I clear the restriction/Screen Time passcode on the device?

• Please contact The Virtual Help desk: http://sdw.help.s3-website-us-east-1.amazonaws.com/students.html.

If all else fails, please contact your school's Library Media Specialist for more information.

App Solutions

Why does my cursor jump around in Google Docs on the iPad?

• We've found that changing the view to Print Layout prevents this. Select the three dots in the upper right and toggle on Print Layout.

When I log into WebEx Teams, I get a popup that I should receive a verification email, but I don't get the email.

• When logging into WebEx, you'll be asked for your email address twice. If you mistype any character of the entire email, you will get a message that the verification email is sent, but it won't. Clear your Safari cache (in Settings > Safari > Clear History and Website Data... Clear) and try again!

Virtual Learning

What do I do if my child does not have a device?

• Please contact the Online Help Desk for assistance: http://sdw.help.s3-website-us-east-1.amazonaws.com/students.html.

What can I do if our charger isn't working or we don't have one?

• Unfortunately, with limited access to the district buildings, we are unable to assist with chargers. Please purchase one from a local retailer. We recommend finding one that is MFi-certified to ensure compatibility with the Apple device.

When in a WebEx meeting or call, the sound is not working

• Ensure the iPad volume is turned up (sometimes you have to turn it all the way down and then back up).

• In Settings > Teams ensure the microphone and camera are turned on.

• Log out of WebEx and close out other open apps.

• Restart the iPad.

How do I learn the basics of using WebEx?

• Cisco has some great tips to get started: https://help.webex.com/en-us/n3xx7vcb/Get-Started-with-Webex.

Parent resources: https://sdw.waukesha.k12.wi.us/Page/4826.

Student resources: https://sdw.waukesha.k12.wi.us/Page/4825.

Online Help Desk: http://sdw.help.s3-website-us-east-1.amazonaws.com/students.html.

Submit your question and we will add it to the list. HelpFAQ@waukesha.k12.wi.us .