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While Serving Others happens to be our newest core value, it’s also the central focus for every employee at Superior. This effort, known as EPIC Customer Service, is about building long-term relationships by understanding the unique needs of our customers and then tailoring our work to meet their specific requirements.
As publicly-traded, multinational competitors step back from service, EPIC gives Superior a distinct competitive advantage—earning greater loyalty from both customers and (since Every Person Is a Customer) employees too.
Dealers are asking for it, our industry is starving for it, and our employees deserve it...go be EPIC for them!
EPIC Achievers: Top 5 Departments Leading in Customer Satisfaction
EPIC Achievers: Top 5 Departments Leading in Customer Satisfaction
At Superior, we conduct internal customer satisfaction surveys two to three times a year. Each department selects at least 10 internal customers to participate, who then score the department’s EPIC abilities and provide feedback for improvement.
September 2024
September 2024
IT (Salesforce): 9.1
Arizona Production (103/104): 9.1
Accounting: 9.1
Crushing Engineering: 8.9
New Brunswick Production (802): 8.9
February 2024
February 2024
Accounting: 8.9
Marketing: 8.9
New Mexico Production (113): 8.7
Crushing Engineering: 8.6
Several Tied for #5
July 2023
July 2023
New Brunswick Production (802): 9.5
Plants & Platforms Engineering: 9.4
Crushing Engineering: 9.2
Marketing: 8.9
IT (Salesforce): 8.8
OptimizeU: EPIC Training for Superior Employees
OptimizeU: EPIC Training for Superior Employees
For new employees, or those looking for a refresher, we created a course in OptimizeU to introduce EPIC, describe its purpose, and review the key elements you need to know for high service execution here at work.
The course takes about an hour to complete and you'll need an OptimizeU account to enroll, which is available to all employees.
To find the module, log in to OptimizeU and scroll to the Superior Skills section. You may need to arrow over to locate "EPIC for Employees".
High 5: Consistently Getting It Right
High 5: Consistently Getting It Right
The EPIC High 5 is a commitment by each department to identify the top five tasks they’ll execute perfectly, every time, to ensure exceptional customer service.
By focusing on these critical areas — often the ones we know frustrate our customers most — we aim to create clear, measurable goals that drive consistent results.
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