Generalist Appointments in Rochdale

How to book a generalist appointment for clients in Rochdale

1. Please follow the “Adviceline Protocol” document. If further advice is required which is not covered by the Adviceline Protocol then book an appointment for the cl (only if cl lives in Rochdale) using the laminated instructions titled “How to log on to Rochdale Adviceline email account”. Appointments are generally available at RIVERSIDE on Wednesday mornings, MIDDLETON LIBRARY on Thursday mornings and HEYWOOD LIBRARY on Friday mornings.

Please provide the client with details of documents they need to bring to the appointment and the time, date and address for the appointment - record all these details on the client’s CB casenote.

2. If the client has a child under 5 or is pregnant please to refer to the “Generalist appointments at Children’s Centres” document. Please be aware that clients need to book the Children Centre appointments themselves and need to be provided with the contact number to do this.

PLEASE NOTE: Due to lack of resources we would struggle to advise on:

· employment law

· family/child law

· personal injury law

· criminal law

For clients who require advice on the above topics please ensure that you have done the following:

· Use online information sources (e.g. child law advice, rights of women, ACAS) to provide relevant information.

· If further advice required – signpost cl to a specialist adviser/solicitor using the list of local solicitors or the “Find a solicitor” search engine on the Law Society’s website. (Clients should be made aware that they will need to discuss fees/legal aid calculations directly with solicitor. Clients should check any insurance policies. Many house contents policies, car insurance or travel insurance policies have legal expenses cover attached.)

· Provide the client with details of documents the cl needs have to hand when contacting the specialist adviser and provide the client with the phone number and address - record all these details on the client’s Petra gateway record.

· If client still requires a generalist appointment then check with supervisor before booking appointment.