Information to gather for benefit overpayment

Information to gather for benefit overpayment

· How much is the overpayment?

· What’s the date on the overpayment letter?

· What are the dates the overpayment occurred?

· What is the reason for the overpayment?

· Do you agree with the reason for the overpayment?

· Do you have any evidence to dispute the overpayment?

· Have you asked for a mandatory reconsideration?

· What were your circumstances before the overpayment occurred?

· What were your circumstances during the time the overpayment occurred?

· What is the benefits office’s proposed recovery method? (e.g. deduction from current benefit entitlement, cl to make offer of repayment)

· What is the deadline for you to respond to the overpayment letter?

· Do you have any other debts?