Embedded Files
Video- Conflict Resolution
https://www.youtube.com/watch?v=KY5TWVz5ZDU
Video- Fighting Fair: How Do You Resolve Conflict?
https://www.youtube.com/watch?v=gu8gSuF_lvw
Video- Healthy Conflict Resolution Example Situation
https://www.youtube.com/watch?v=Iq7u0yGjUpE
Video- Conflict Resolution for Children
https://youtu.be/Xo_xvARYchk?si=sMUj2NVTjEI57WOU
Video- 14 Effective Conflict Resolution Techniques
https://youtu.be/v4sby5j4dTY?si=mgyMDxUXw9z0-jQ-
Video- Handling Conflicts with Friends
https://youtu.be/EMYOQkUkATQ?si=Dt5d6j2fvgeWhChS
The 5 Conflict Styles - Which is Yours?
https://youtu.be/0-TfLvMk_kQ?si=BiGHfTpo3nJI6rrS
Conflict Resolution Cheat Sheet
*Validate feelings / understand where the other person is coming from / empathize / take a break and reflect / understand risk of escalated conflict / remain calm / restate what the other person said / sincerely apologize / use ‘I’ messages / use active listening / compromise / respect opinions / respect everyone involved / do not lash out / let little things go / agree to disagree / do not keep trying to convince the other person that you are right / think of solutions*
Conflict resolution skills will help you resolve disputes throughout your life:
- At home
o With family
o With friends
o With significant others
- At school
o With friends
o With acquaintances
o With adults
- At your future job
o With your boss
o With co-workers
To successfully resolve a conflict, you need to learn and practice core skills:
To successfully resolve a conflict, you need to learn and practice core skills:
Quick stress relief: the ability to quickly relieve stress in the moment
Emotional awareness: the ability to remain comfortable enough with your emotions to react in constructive ways, even during a perceived attack
Reflection skills: the ability to take a break from the conflict to reflect on a compromise and revisit the issue at an appropriate time
Tips for managing and resolving conflict:
Tips for managing and resolving conflict:
You can ensure that the process of managing and resolving conflict is as positive as possible by sticking to the following guidelines:
Listen for what is felt as well as said. When you really listen, you connect more deeply to your own needs and emotions, and to those of other people. Listening also strengthens, informs, and makes it easier for others to hear you when it's your turn to speak.
Make conflict resolution the priority rather than winning or "being right." Maintaining and strengthening the relationship, rather than “winning” the argument, should always be your priority. Be respectful of the other person and their viewpoint.
Focus on the present. If you’re holding on to grudges based on past conflicts, your ability to see the reality of the current situation will be impaired. Rather than looking to the past and assigning blame, focus on what you can do in the here-and-now to solve the problem.
Pick your battles. Conflicts can be draining, so it’s important to consider whether the issue is worthy of your time and energy. Maybe you don't want to surrender a parking space if you’ve been circling for 15 minutes, but if there are dozens of empty spots, arguing over a single space isn’t worth it.
Be willing to forgive. Resolving conflict is impossible if you’re unwilling or unable to forgive others. Resolution lies in releasing the urge to punish, which can serve only to deplete and drain your life.
Know when to let something go. If you can’t come to an agreement, agree to disagree. It takes two people to keep an argument going. If a conflict is going nowhere, you can choose to disengage and move on.
https://www.helpguide.org/articles/relationships-communication/conflict-resolution-skills.com
Tips on getting to the root of the issue in a healthy way:
When listening to the other person's point of view, the following responses are often helpful:
Encourage the other person to share his or her issues as fully as possible.
· "I want to understand what has upset you."
· "I want to know what you are really hoping for."
Clarify the real issues, rather than making assumptions. Ask questions that allow you to gain this information, and which let the other person know you are trying to understand.
· "Can you say more about that?"
· "Is that the way it usually happens?"
Restate what you have heard, so you are both able to see what has been understood so far it may be that the other person will then realize that additional information is needed.
· "It sounds like you weren't expecting that to happen."
Reflect feelings and be as clear as possible.
· "I can imagine how upsetting that must have been."
Validate the concerns of the other person, even if a solution is elusive currently. Expressing appreciation can be a very powerful message if it is conveyed with integrity and respect.
· "I really appreciate that we are talking about this issue."
· "I am glad we are trying to figure this out."
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