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Incident Reporting Procedure

1.0 Overview
This procedure will ensure that Murray State University Information Security staff is properly informed of any information security incident.

2.0 Purpose
The purpose of this procedure is to provide all Murray State University personnel the appropriate information to report any information security incident.

3.0 Scope
This procedure addresses all Murray State University information technology resources.

4.0 Procedure

4.1 Incident Identification
Information security incidents can be interpreted differently by multiple people. To help define what security incidents need to be reported, the following list shows a few examples of what should be reported.
  • Virus/malware on a production server
  • Compromised account (email, active directory, Luminis, etc.)
  • Stolen property that contains MSU data
  • Strange network activity
  • Major violation of one of the Information Technology Policies.
This list is by no means complete, but simply a guideline. If there is ever a doubt of whether or not to to report an incident, you can contact the Information Security Officer for more information.

4.2 Incident Report
Once the incident has been identified, alert the Information Security Officer via phone. Then fill out the Incident Response Form and send it to the Information Security Officer via email or fax. Proper responses to incidents often depend on timely action, requiring all incidents be reported as soon as possible. Incidents must be reported within 24 hours of identification. 

4.3 Incident Resolution
Once the Information Security Officer receives the Incident Response Form, he/she will evaluate what steps need to occur next. Depending on the severity of the situation, a Incident Response Team (IRT) may be deployed to look into the situation further, or the incident may merely be documented by Information Security personnel and taken care of by the local technicians.

5.0 Definitions
Incident Response Team (IRT)
A group of people who prepare for and respond to any emergency incident. The team will vary depending on the particular type of incident.

6.0 Revision History
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