If system logs show up as empty when opening them with Windows explorer, use a third party tool such as 7Zip or WinZip if you need to extract them.
Logs and device configuration exporting options will be shown as the following picture:
In case the Export system logs are not available, please use the direct URL
http://{device_ip}:3161/system/fs/retrieveFile/AllLogs
In the following picture you can see the different export options available:
Default Logs: Downloads the runtime and historic logs of AdvanNet and SCloud.
Runtime Logs: Downloads all the available runtime logs (found in /run/log/).
CSV: Downloads the runtime and historic of data.csv and reads.csv.
Logs by type: Allows downloading the desired log type between: advannet, scloud, data.csv, reads.csv, syslog, journal and/or remote. The runtime and the historic is downloaded for the selected types.
Logs by date: Allows downloading the desired logs between two dates. Will download all log types for that time range.
Services configuration: Downloads the service configuration.
Device configuration: Downloads the device configuration.
Besides the UI button, there's also a set of API calls that allow downloading this logs and csv.
Default logs: http://{device_ip}/system/fs/logs/default
Runtime logs: http://{device_ip}/system/fs/logs/current
CSV: http://{device_ip}/system/fs/logs/csv
Logs by type: http://{device_ip}/system/fs/logs/type/{t1},{t2},...
Logs by date: http://{device_ip}/system/fs/logs/date/{from}/{to}
System configuration: http://{device_ip}/conf/export
Device configuration: http://{device_ip}/device/confExport
download logs export system logse export logs