Issues and Solutions

Having issues with your iPad?

When you are having issues with your iPad we would like you to try a few troubleshooting procedures. Below are common problems that you might be able to solve on your own. Follow the steps and see if it solves your problem. If you are still having issues, you will have to bring your iPad in for service. 

Please use the following links to learn more about the location and hours for iPad repair during distant learning and other helpful information:

Common Issues and Solutions:

My app will not work

My Wifi is not connecting

An app will not install

I need to remove my Apple ID from my iPad

I need to turn on or off Find My iPad.

My Google Drive will not download to Schoology

I can’t get into Infinite Campus

I want to connect my Calendar on my iPad with Schoology

 I can’t get into Google Drive

 I want to back up my notes in Notability.

I want to back up my photos and videos to my Google Drive.

 I want to restore my backed up Notability notes from my Google Drive.

My iPad won't charge or turns off randomly

I need to update my iPad to the latest iOS.