Will there be technical service and repair available over the summer?
Yes. We will have “drop-off” service repair for iPads over the summer. Please deliver your ISD 192 issued iPad along with this “identification and contact” form in person to:
Community Education Office (Meadowview Elementary)
North Entrance Door #22
6100 195th Street West
Farmington, MN 55024
iPads must be delivered in person and left with an administrative assistant between the hours of 8:30 AM – 3:30 PM, Monday–Thursday (excluding holidays). Please do not leave the iPad unattended. You remain responsible for the iPad until the device is accepted for service.
A repair request form with contact information must be completed at the time of drop off. If possible on devices being submitted for repairs, the iPad should be backed up to iCloud and crucial files saved to the student's Google Drive. Pass codes should also be turned off and after backing up, logout of "iCloud" and turn off "Find My iPad" so that our Apple Authorized Service Provider will be able to repair the device.
What is the process over the summer for iPads in need of repair?
iPads that are in need of service may be dropped off in person at the Community Education Office(see above for details). An iPad Repair Request form which includes a description of the issue, student name, school, 2024-25 grade and contact information will also need to be completed at the time of drop off. For faster service, you may submit an iPad Repair Request at the Online Support Portal, or you may fill out the iPad Repair Contact form which can be found here (link coming soon).
What happens if an iPad is lost or stolen over the summer?
As noted in the iPad Loan Agreement’s section regarding the iPad Protection Plan, Lost iPads are not covered by the iPad Protection Plan and remain the responsibility of the family to find or reimburse the District for the replacement of the iPad. One may use the “Find My iPad” function with the Apple ID on the device to help locate iPads that may still be on and connected to a WiFi network. For consistency and as also noted in the iPad Loan Agreement, Stolen iPads should be reported to the Police to have a police report filed and also reported to the building principal. The iPad Protection Plan does cover the theft (with police report) of a stolen iPad but not the accessories. As a theft protection measure District iPad serial numbers have been registered with Apple’s Device Enrollment Program servers and may only be activated with a valid ISD 192 username and password.
Common Issues and Solutions:
My app will not work
Step 1 - Close App
Step 2 – Hard Restart
Step 3 – Check Usage
Step 4 – Update app
Step 5 - Update your iOS
An app will not install
Step 1 – Hard Restart
Step 2 – Check Usage
I can’t get into Google Drive
Step 1 - Log in on a computer and bring up a browser. Go to Google. Log in with your school email (XXXXXXXX@isd192.org, where XXXXX is the firs 3 letters of your first name, the first 3 letters of your last name and your identifier such as 01, 02, 03 ...) and your computer password. If you cannot get logged in with the same credentials you tried with on your iPad, then your password is wrong. The Media Center or Building Tech can help you get your password changed.
Step 2 – If you were able to logon in step 1, delete app off of your iPad
Step 3 - Reinstall app
Step 4 - Sign in to the app with your username and password from above.
I want to back up my photos and videos to my Google Drive.
My iPad won't charge or turns off randomly
Turn off Bluetooth