Important Information

Mobile Phones

We allow mobile phones to be used within the surgery building, but please ensure you turn them off before going into the doctor's consulting room.

Carer’s Register

The Practice has a Carer’s Register for people who care for a relative/friend. There is a Carer’s Board in the Waiting Room.

Car Parking

A car park is provided for patients who are visiting the surgery, with designated parking space for the use of disabled patients.

Please park only in the spaces provided and ensure you are not blocking the exit of a doctor who may be called out on an emergency.

Please note that no responsibility can be accepted by the Practice for damage caused to any vehicle using the car park.

Change in Personal Details

Please inform the our Reception Staff if you change your name, address, marital status or telephone number, so we can keep our records accurate.

If you move out of the Practice area it will be necessary for you to register with a doctor at another Practice which covers that area. Our Reception Staff will help you with queries about practice boundaries.

Temporary / Short –Term Resident

We provide a Temporary Patient service for anyone staying within our Practice area (e.g. whilst on holiday, staying with relatives etc.)

Just call into the Surgery, obtain a Temporary Resident Form from our Reception Staff, return it to us completed and we will be happy to assist you.

Test Results

Please allow 10 working days for test results to come back (Smear tests usually take about 3-4 weeks).

Please telephone 0121 557 3422 after 10:30am and 5:30pm to obtain details of your test results (e.g. blood, urine, x-ray), or visit the Practice.

To ensure confidentiality and security, test results will only be given to the patient direct and not to relatives or friends, unless alternative arrangements have been agreed in writing.

We will, of course, make every effort to contact you should your returned result need urgent action. However, it is your responsibility in all cases to find out the result of your test.

The doctors check the results before our Reception Staff are able to give any information to you. Our Reception Staff will only be able to state that the result is normal or that you will have to see the doctor. Please do not expect our Reception Staff to relay any other information regarding the test results.

If the doctor needs to speak to your personally, our Reception Staff will suggest the best possible time to ring, so as to avoid interruptions during the surgeries, which is upsetting for both the doctors and our patients.

.Chaperones

Our Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of every-one is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you wish to have a member of the Practice staff present during your consultation please mention this to our Reception Staff when booking your appointment, or to the doctor at your consultation, and it will be arranged.