DETAILS OF ARRANGEMENTS FOR RECEIVING AND RESPONDING TO PATIENTS COMMENTS AND COMPLAINTS

Comments

Comments on any aspect of the Practice will be received with interest. Please pass any such comments on to the staff or doctor; or post them into our Suggestions box, which is located in Reception.

Complaints

The practice has a formal complaints procedure. As of 1st April 2009, if you feel you have the need to complain, please put the complaint in writing and send the complaint addressed to ‘Dr Dhody’ or the Practice Manager, Naurin Akhtar and mark the envelope ‘Private and Confidential’.

Patient Advice and Liaison Services (PALS)

PALS is a confidential service that has been created to help patients, their families and carers and find answers to questions or concerns. They act upon your behalf and liaise with staff, managers and, where appropriate, other relevant organisations, to negotiate speedy solutions and to help bring about changes to the way those services are delivered.

Patient Advice & Liaison Services (SWB CCGPALS)

Telephone Number: 0121 612 4110 .