For things like enrolment, scholarships, CAS, Registration events, late arrivals, etc. please tell them to contact the International Admissions team via international@york.ac.uk

For course specific questions like using Check-In, timetable, filling in a self-certification for illness, collecting model kits for labs, orientation sessions etc. please tell them to contact their departmental administration team. 

If their University Cards do not work on their department doors, most students can get help from the Information Centre. Any students from a lab-based course (Chemistry, Biology, Environment etc.) should email their departmental administration team as departments with labs usually manage their ID cards in the department.

Some international students might be asked to provide evidence about their studies for student finance from their home countries. Most of these will be available on e:vision via the 'request document' page but if they ask about something you are not sure about, please ask them to contact the student hub.

Please refer them to their department. 

For questions about scholarships or how these are reflected on their CAS, tell them to contact international@york.ac.uk.

If their question is about short-term hardship or if they are a victim of a scam, please tell them to contact us via our self-referral form.

For any other questions about paying tuition fees, managing finances, or dealing with debt contact the student advice team.

For general information about working in the UK, this UKCISA webpage has some really helpful information. You can also tell the student to contact us via our self-referral form if they have any questions about working while on a student visa.

For questions about finding jobs, you can refer your students to the Careers team.