Industrializing RPA & Power Platform SolutionsÂ
Industrializing RPA & Power Platform SolutionsÂ
Role: Senior Manager AI/RPA (MKS Inc.)
The Challenge
With the IT backlog of requested automations growing bigger, IT could not keep up with demand to create these solutions on its own; the business needed a robust "factory" model to handle high-volume processes.
The Strategy
Develop a citizen development program that empowers business users to build their own solutions:
Develop educational materials and conduct training sessions globally.
Establish governance frameworks to oversee deployed solutions and track performance metrics.
Provided mentorship to over 100 creators to support the success of their solutions.
Coordinated automation strategy with business goals to guarantee return on investment.
The Results
Scale: Successfully deployed and managed 400+ automated business processes.
Versatility: Delivered 150 RPA automations and 120 user-facing applications.
Efficiency: Drove measurable productivity gains and operational efficiency across the enterprise.