Role: Senior Manager AI/RPA (MKS Inc.)
The Challenge
The organization needed to adopt Generative AI to remain competitive but required a strategy that balanced innovation with strict security and governance.
The Strategy
Develop a citizen development program that empowers business users to build their own solutions:
Develop educational materials and conduct training sessions globally.
Establish governance frameworks to oversee deployed solutions and track performance metrics.
Provided mentorship to over 100 creators to support the success of their solutions.
Coordinated automation strategy with business goals to guarantee return on investment.
The Results
Scale: Successfully deployed and managed 400+ automated business processes.
Versatility: Delivered 150 RPA automations and 120 user-facing applications.
Efficiency: Drove measurable productivity gains and operational efficiency across the enterprise.