WVWSD - Chromebook Help Site

Wyoming Valley West School District will be issuing Chromebooks to ALL students in grades 3 through 12.

Each student in grades 3 through 12 will be issued an HP Chromebook 11A G8 along with a power adapter and cord.

The Chromebook and its accessories are, and at all times remain, the property of WVWSD, and are loaned to the student for educational purposes only.

Chromebooks will be distributed to all new students that enroll into the district in grade 3-12 at their respective schools.

Login into Skyward Family Access Parent Portal via web browser or use the Skyward Mobile App

1. Student or a Parent (Mobile App)

   1. How to obtain barcode logged in as a parent (Mobile App)

   2. How to obtain barcode logged in as a student (Mobile App)

OR

2. Website - the "Chromebook Ticket" is posted under the Portfolio menu. It can be printed and brought with you.

Wyoming Valley West SD does not allow personal devices to be connected to our network. While it is possible for you to use your own device at home instead of the district issued Chromebook, there are no guarantees that everything will work as consistently as when using the district issued device.

District issued Chromebooks will be managed for our students and have certain apps and policies pushed out by the district. They also have all of the applications and security that is needed for class work and online testing.

It is also much easier for teachers to teach knowing that everyone is using the same device, and this helps minimize downtime due to quirks from untested devices.

1. Review the Chromebook Overview Video

2. Connect to your home Wi-Fi network.

3. Log in with your WVWSD Google Username and Password

   1. If a parent needs access to the Skyward Family Access Parent Portal to look up student login information, click here for instructions to reset your password or request access.

4. Check for any device updates and restart your device.

WVWSD will offer optional Chromebook insurance. The annual fee will be $19 for a full year or a prorated cost per device if purchased during onr of the monthly enrollments. Current coverage is good through the time of purchase until 2/5/2023. Click the link below to be taken to a enrollment portal through the Worth Ave Group.

This insurance package covers any type of device malfunction, including:

• Accidental Damage (drops / spills)

• Cracked Screen

• Liquid Submersion

• Power Surge (lightning)

• Fire, Flood, or Natural Disaster

Enrollment Portal - Enrollment will be open the first week of every month.

Download Information Brochure (PDF)

A Chromebook or any of its accessories that are lost or intentionally damaged is the financial responsibility of the student and parent/guardian involved. The optional insurance policy does not cover these situations.

It will be at the discretion of WVWSD administration to determine who is at fault. The user will not be given another device or accessory to use until the replacement cost has been paid to the school.

In addition, students and parents that opt not to purchase insurance for their district-issued chromebooks will be obligated to pay the below cost(s) for damages, whether intentional or accidental.

Students with issues or questions on using the chromebook should first contact their teacher or building principal. Any issue that cannot be resolved by the teacher, or to report a damaged or non-functioning device, should be entered into our Helpdesk using the button below.

A student can log into the helpdesk at anytime to check the status of a ticket. Our goal is to respond to each request for help within one school day, but that may vary depending on the volume of tickets we receive. At this time, email notifications for status updates are not functioning as student email is in the process of being setup.

We also have some basic help and troubleshooting videos you can access by navigating to the "Chromebook Help" menu at the top.

Helpdesk can assist with the following types of issues:

• Password Issues

• User account support

• Hardware maintenance and repair

• Insurance claims on accidental damage to chromebooks

• Distribution of loaner Chromebooks

• Operating System or software configuration support

• Restoring Chromebook to factory default

• System software updates

Submitting a Ticket

1. Click the Helpdesk button below. You can bookmark the site for future reference. We have also added it as an additional start page on district-issued chromebooks.

2. Login using the student's Google username and password.

3. Select the device if it is hardware related, or click the button "Submit Ticket"

4. Use the problem type of "Student Device"

5. Select the problem that best describes your issue.

6. Enter as much information as possible in the description. Include a phone number in case we need to call.

7. Click Submit

Turn It Off and Back On

Chromebooks only update when the Chromebook is turned off and turned back on. If you are just closing the lid, and opening it back up, it is in a sleep mode. Try turning it all the way off. Hold down the power button until the screen turns off. If it's really out of date, the process of updating might need to be done more than once.

General Rules

• The student is responsible for the device at all times, whether on campus or not.

• Family members and friends should not have use of the Chromebook. The Chromebook belongs to the student and only the student.

• Do not loan devices to other students.

• Do not borrow a device from another student.

• Do not share passwords and usernames.

• Chromebooks must have a WVWSD inventory tag on them at all times and this tag must not be removed or altered in any way.

• Chromebooks and accessories must remain free of any writing, drawing, stickers, or labels. Spot checks for compliance may be done by administrators or teachers at any time.

• No food or drink is allowed next to your Chromebook.

• Vents on the devices must not be covered.

• Students are responsible for bringing their Chromebook to school completely charged each day.

General Precautions

• Do not grasp screen by wrapping your hand around it, your thumbs could shatter the screen.

• Do not lean on the top of your Chromebook when it is closed.

• Do not place anything on the keyboard as you may forget about it when closing the list. Doing so might cause damage to your screen.

• Never carry your Chromebook around with the screen open.

• Clean the screen with a soft, dry cloth such as a microfiber cloth. Do not spray any solvents on the screen.

• Cords, cables, and removable storage devices should be inserted carefully into the Chromebook.

Storage

• Do not leave the Chromebook in an unlocked car or locker or any unsupervised area.

• Chromebooks are very sensitive to extreme heat and cold. Leaving devices in cars or direct sunlight may expose them to potentially harmful conditions and should be avoided.

• Do not stack heavy books, materials, on top of the device as it could cause the device to break.

• Chromebooks should not be placed inside backpacks with heavy books.

The District utilizes an Internet content filter that is in compliance with the federally mandated Children’s Internet Protection Act (CIPA). All Chromebooks, regardless of physical location (in or out of school) and Internet connection, will have Internet activity filtered. Despite the filter, the District cannot guarantee that all controversial or inappropriate materials will be blocked. Parental monitoring of student Chromebook use at home is encouraged.

If a student graduates early, transfers, or withdraws during the school year, the device must be returned at that time to the WVWSD Central Office. Parents/guardians will be charged the full cost of the device if the student’s placement changes and the device is not returned prior to leaving the school.

Furthermore, the student will be responsible for any damage to the device and must return all issued equipment in good working condition. The student will be charged a fee for any needed repairs, or equipment not returned, not to exceed the full replacement cost of the device and accessories.