WVWSD - Chromebook Help Site
Wyoming Valley West School District will be issuing Chromebooks to ALL students in grades 3 through 12.
What will be issued to students?
Each student in grades 3 through 12 will be issued an HP Chromebook 11A G8 along with a power adapter and cord.
The Chromebook and its accessories are, and at all times remain, the property of WVWSD, and are loaned to the student for educational purposes only.
When and how will chromebooks be distributed?
Chromebooks will be distributed to all new students that enroll into the district in grade 3-12 at their respective schools.
How do I obtain my barcode?
Student or a Parent (Mobile App)
2. Website - the "Chromebook Ticket" is posted under the Portfolio menu. It can be printed and brought with you.
Can I use my own device and not accept the district-issued chromebook?
What should I do after receiving my chromebook?
Review the Chromebook Overview Video
Connect to your home Wi-Fi network.
Log in with your WVWSD Google Username and Password
If a parent needs access to the Skyward Family Access Parent Portal to look up student login information, click here for instructions to reset your password or request access.
Check for any device updates and restart your device.
WVWSD will offer optional Chromebook insurance. The annual fee will be $19 for a full year or a prorated cost per device if purchased during onr of the monthly enrollments. Current coverage is good through the time of purchase until 2/5/2023. Click the link below to be taken to a enrollment portal through the Worth Ave Group.
This insurance package covers any type of device malfunction, including:
Accidental Damage (drops / spills)
Power Surge (lightning)
Fire, Flood, or Natural Disaster
Enrollment Portal - Enrollment will be open the first week of every month.
A Chromebook or any of its accessories that are lost or intentionally damaged is the financial responsibility of the student and parent/guardian involved. The optional insurance policy does not cover these situations.
It will be at the discretion of WVWSD administration to determine who is at fault. The user will not be given another device or accessory to use until the replacement cost has been paid to the school.
In addition, students and parents that opt not to purchase insurance for their district-issued chromebooks will be obligated to pay the below cost(s) for damages, whether intentional or accidental.
Chromebook Support and Helpdesk
Students with issues or questions on using the chromebook should first contact their teacher or building principal. Any issue that cannot be resolved by the teacher, or to report a damaged or non-functioning device, should be entered into our Helpdesk using the button below.
A student can log into the helpdesk at anytime to check the status of a ticket. Our goal is to respond to each request for help within one school day, but that may vary depending on the volume of tickets we receive. At this time, email notifications for status updates are not functioning as student email is in the process of being setup.
We also have some basic help and troubleshooting videos you can access by navigating to the "Chromebook Help" menu at the top.
Helpdesk can assist with the following types of issues:
User account support
Hardware maintenance and repair
Insurance claims on accidental damage to chromebooks
Distribution of loaner Chromebooks
Operating System or software configuration support
Restoring Chromebook to factory default
System software updates
Submitting a Ticket
Click the Helpdesk button below. You can bookmark the site for future reference. We have also added it as an additional start page on district-issued chromebooks.
Login using the student's Google username and password.
Select the device if it is hardware related, or click the button "Submit Ticket"
Use the problem type of "Student Device"
Select the problem that best describes your issue.
Enter as much information as possible in the description. Include a phone number in case we need to call.
Turn It Off and Back On
Chromebook Rules and Care
The District utilizes an Internet content filter that is in compliance with the federally mandated Children’s Internet Protection Act (CIPA). All Chromebooks, regardless of physical location (in or out of school) and Internet connection, will have Internet activity filtered. Despite the filter, the District cannot guarantee that all controversial or inappropriate materials will be blocked. Parental monitoring of student Chromebook use at home is encouraged.
If a student graduates early, transfers, or withdraws during the school year, the device must be returned at that time to the WVWSD Central Office. Parents/guardians will be charged the full cost of the device if the student’s placement changes and the device is not returned prior to leaving the school.
Furthermore, the student will be responsible for any damage to the device and must return all issued equipment in good working condition. The student will be charged a fee for any needed repairs, or equipment not returned, not to exceed the full replacement cost of the device and accessories.