Please always consider the following important factors regarding cash orders ❗

Important information 📝

• Always check in the app how much cash you need to take from the customer

• Accept cash only in HUF

• Check in the app how much change you need to give:

  • Always carry enough cash: the recommended amount is HUF 20,000, in the smallest possible denominations

• Do not give the order to the customer until you have received the full amount

• After a successful payment, the application will be updated within a few minutes. If it is not updated after 20 minutes, please contact customer support

• As the transaction is a card purchase, you will not be charged any extra fees

• If you do not offload your cash on time, you will unfortunately not be able to work

• For any problems or questions, contact customer support

Frequently Asked Questions ❓

Cannot reach out to customers

• Try to call, if you still can't reach them, ask customer support for help! If they can't reach the customer either, wait 10 minutes from the scheduled dropoff time to see if the customer comes up! If the 10 minutes have passed and there is still no information about the customer, follow support's instructions!

The customer claims to have already paid by card or does not have enough cash

• If you see in the app that it is a cash order, do not give the order to the customer until they have paid in full. Please contact customer support and they will assist you with the next steps.

I don't have enough change

• Don't worry, please reach out to customer support. They will contact the customer and try to find a solution.

I did not take the cash

• Only hand over the order to the customer once you have received the full amount, it is your responsibility. If you forget, please contact customer support and they will help you with the next steps.

Missing or damaged item

• If an item is missing or damaged during the delivery, please contact customer support. They will investigate and advise you on what to do next.

I was robbed

• Contact customer support immediately and report the incident to the police. Then send us the police report and we will help you with the next steps.

I lost the cash

• In this case, please contact customer support. It is your responsibility to offload the cash you have collected, unfortunately we will have to deduct the amount from your earnings.

Where can I see my cash balance?

• In the Wolt Courier Partner app, you can find your current cash balance under Finance - Cash Balance section.

When do I need to offload the cash I have?

• You can initiate a payment at any time within the app, but you must when the following criteria are met:

  • when you have collected 100.000 HUF

  • at least 1x per week, even if you have not reached 100.000 HUF.

The payment fails

• If your card purchase fails, please contact customer support and we will help you with the next steps.

I can't get online

• After reaching 100.000 HUF or 1 week of non-payment, we will take you offline until you have paid the cash you have on you. If you have paid the amount but are still unable to work, please contact customer support and we will help you further.