FAQ's

Frequently Asked Questions

I forgot to submit a PayPal Pre-Pay request before the cut off date. Can I still submit one and receive an invoice?

• No. Please pay by cash or check at the event.

I forgot to pay for my invoice before the cut off date. Can I still pay by card at Gate?

• No. You must re-sign at Gate as if you never sent a PayPal Pre-Pay request. You will need to pay by cash or check.

I forgot to bring cash or checks. Can you send me a PayPal invoice on site?

• No. PayPal invoices will not be generated on site. No exceptions.

How soon do I, as an event steward or Seneschal, need to submit a PayPal Pre-Pay request for my event?

• Requests need to be submitted 90 days in advance of the date of the event. No exceptions.

I have a question about my invoice or my PayPal Pre-Pay request. Who should I talk to?

• Send an email to paypal@westkingdom.org and the appropriate ePay deputy will respond. Please do not send private messages on Facebook or other Social Media about PayPal inquiries.

How do I know I registered or paid for the correct event?

• The event title is on the subject line of the PayPal registration request return form email, the PayPal invoice as an item, and the memo line.

I need a refund for my PayPal Pre-Pay. How do I get a refund?

• Refunds are at the discretion of the branch financial committee. Refunds are not guaranteed. An email needs to be sent to the Kingdom Exchequer (exchequer@westkingdom.org) as well as the appropriate branch Exchequer.