HELP!

You are probably sick of hearing me say "please put in a work order" but it's the best possible way to notify us of issues for the following reasons:

• Creates a to-do list so we don't forget

• Not all problems are created equal - we can prioritize

• We are able to support each other and pick up where someone left off

• Trends - we can see what's going on and talk about the bigger issues as a team

• We have a team of people, everyone has their role. Tickets are routed to the best person to handle your issue

Troubleshooting Tips:

1. 1. Check all cords, make sure they are plugged in and not loose

   2. Turn it off and turn it back on again

   3. Chrome? Clear your Cache and Cookies, 

      1. Popups? Check your Extensions and delete anything you don't recognize. 

      2. Notifications? Chrome Settings, type "Notifications" follow yellow highlights, delete what you don't want

   4. Try a different browser (if possible)

   5. Sign into a different device to see if it happens there

   6. Ask a colleague or kid if they can help figure it out (Ask 3 before Me), Google counts

Some tips to get faster and better support on your work orders:

1. Give us a play-by-play of everything you tried

2. Include a screen shot or screen cast of what you are seeing

3. If it's an error, a screenshot and exact steps you took to get the error

4. If Printer - which printer is it and which room? Is it stuck in the print queue? (System Preferences>Printers, double click on it).

5. If Mac issues - the computer name (Can be found by going to System Preferences>Sharing. Usually starts with Building Preface like "CRS209Hunter". There is a field in the ticket for iMac/Macbook name.

This may take you an extra minute to fill out the ticket, however it will eliminate the back and forth of us asking multiple questions to try to solve what we can remotely.

HOW TO:

• Screenshot on a Chromebook (CTRL SHIFT WindowKey)

• Screenshot on an Apple (CMD SHIFT 4)

• Screenshot on Windows (PrntScreen)