Customer Support

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. 

It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product (Wikipedia).

Tools

• Help Scout - customer support tools

Articles

• How to Hire for Customer Support

Also See

• Customer Appreciation

• Customer Experience (the)

• Client-customer

• Google - The Customer Journey Online