Web Summit tickets are personal and they are valid for the duration of the event. There are no day tickets available for Web Summit.

Please note that the deadline for assigning tickets is October 27.

You must present your QR code and a photo ID at registration to receive your accreditation.

Acceptable photo ID:

• Passport

• DNI Citizen Card (Cartão do Cidadão or CC)

How do I assign my Web Summit tickets?

You can assign your tickets by following the link below to our ticket dashboard landing page. If your partner success manager has assigned the tickets to your email, enter it here. Please assign your allocated tickets to all attendees by October 27 to ensure that you don’t miss out on our newsletter highlighting event features and other information

When you enter the email address you will receive an email containing the link to your personal ticket dashboard, this link expires after 24 hours for security purposes (please allow up to 24 hours for this link to appear).

Once you have followed the link you will then see your tickets under the ‘My Orders’ tab.

By clicking ‘Manage Tickets’ you will be able to assign your tickets here.

Reassigning a ticket

It is possible to reassign (change the names on) your tickets if someone can no longer attend. The deadline for this is October 27.

Please ensure that you allocate all your tickets as soon as possible. Early allocation of tickets will allow you to create your Web Summit attendee profile and start networking with other attendees.

Please note that any staff working at your booth (not involved in build, load-in or load-out) should be allocated one of your Partner tickets.

The ticket is in your app

To gain access to the event, you will need to download the Web Summit app from the Google Play Store or the App Store (if you do not use a smartphone you can approach ticket support at registration where our staff will assist you). To access the app, please enter your email and your booking reference code. Your QR code can be found within the app in the “Profile section”.

Visa confirmation letter

Although we do not engage directly with any embassy, you can request a confirmation letter by signing into your attendee profile on my.websummit.com.

Once signed in, click on your profile picture in the top right corner. You’ll see a drop-down menu with an option to ‘Request confirmation letter’. You will be prompted to fill in your information, which our system will verify after you click submit.

A note on Wi-Fi networks

Our networks are carefully planned and designed to support the best experience that can be provided for everyone.

Operating any Wi-Fi network at our event without explicit permission is strictly forbidden and against our T&Cs.

Radio space (the air!) in the venue will be shared by everyone and rogue networks directly interfere with that goal, disrupting everyone’s experience.

Security constraints:

• hotspots or rogue networks of any kind are completely prohibited and against our T&Cs

• use of all external network hardware such as routers, switches, access points, and MiFi devices are strictly forbidden. The venue is actively monitored and any unauthorised devices will be terminated, if found

• devices connected to our networks cannot reach each other, only the internet

Standard Available Networks

Venue Wi-Fi

An official event wi-fi network is provided for your internet connectivity needs, available to all attendees and throughout the entirety of the venue(s) except where stated otherwise.

Please review the following terms to ensure support for your devices:

• Our wi-fi operates on the 5 GHz band

  • meant for lightweight usage (email, browsing, instant messages)

  • over peak times you may see delays due to network congestion

• Older devices are supported on the 2.4 GHz band

  • a separate Wi-Fi network is available for this purpose

  • as this is an unregulated band, this network is subject to interference

Internet-enabled network cables

Your site activation will include a single ethernet cable as standard, with internet connectivity.

If required, additional ethernet points can be purchased individually (up to 2) or in the form of a network switch from our online store.

Please review the following terms to ensure support for your devices:

• Bandwidth

  • shared with other wired points – over peak times you may see delays due to network congestion

  • by default, this cable will be allocated a maximum speed of 7Mbps

  • dedicated bandwidth can be purchased at our online store.

• Device support

  • Your ethernet cable cable will have an RJ45 connector

  • if you require mobile devices for your activation, connect them to our event Wi-Fi or bring an RJ45 network adapter to use your ethernet cable

Additional Connectivity Options

Extra ethernet cables and dedicated bandwidth

This option provides you with a private VLAN and a network switch with seven available cable connections, replacing your default ethernet cable.

Additionally, the connection is granted dedicated bandwidth (10 Mbps).

Which package is best for me?

All partner stands as standard will have access to the venue wifi and have a single ethernet cable. If you are unsure of your requirements, please contact your partner success manager.

• Venue wifi

Allows for light activities such as browsing the internet, sending and receiving emails etc. Please be aware that during peak times there may be issues with congestion.

• Ethernet cable, default bandwidth

This allows you to engage in heavier internet use, such as streaming video with a greater degree of reliability. The maximum speed by default is 7Mbps.

Complex Requirements

Web Summit currently offers packages to cater for a variety of circumstances and demonstrations.

If you have any complex requirements, concerns or queries, please contact your partner success manager to discuss and complete our connectivity form.

With knowledge of your requirements, we can better tailor a package to your needs in order to give you the best experience possible.

*Please note that bespoke solutions for connectivity are only available for 6mx4m activations and above.*

The Web Summit partner store allows our event partners to purchase all the products and services required for their event activation. Our product range includes the following product categories: electrics and lighting; AV; furniture; rigging services; carpet; connectivity; and labour and services. Please contact your partner success manager if you require items not displayed on the store.

The Web Summit partner store will open on Wednesday, August 25 and will close on Wednesday, October 6. Please purchase all of your requirements before this date as late requests can not be facilitated.

To ensure the delivery of goods and services on site, store management requests that all orders are paid in advance of Wednesday, October 6.

Please note there will be no onsite orders at Web Summit.

Shipping

If you are planning on shipping directly to the venue, please contact your partner success manager to arrange an introduction with our shipping partner, Merkur Expo Logistics as soon as possible.

Please take into consideration the high volume of inbound emails received by our logistics partner at peak times. We strongly recommend contacting them at your earliest opportunity and allow sufficient time for shipments and storage requirements to be coordinated and processed.

All partner shipments should be confirmed and paid for with Merkur by October 9.

Please note the deadlines for last shipment by sea freight is October 15 and air and road freight – October 22.

The advanced warehouse is open from October 18 until October 26. For cargo arriving after these dates, an additional 25% handling surcharge for receiving the goods will be added.

Merkur, the official Web Summit international forwarder, provides a full range of services from advanced storage, storage of empties, accessible onsite storage and forklift services. Read the full shipping guidelines here.

Storage

Merkur, Web Summit’s official international forwarder, will be handling all orders for onsite storage services directly with the partner.

If you require storage of merchandise, empty cases or containers during the event, please let your partner success manager know and they will facilitate an introduction with Merkur.

Attendee perks are benefits we offer to selected partners to generate leads pre and post-event.

Selected partners submit an offer (through a discount code or landing page) of their product or service which we will push out to all Web Summit attendees before, during and after the event.

For more information, read here.

Social Media

Web Summit’s social media community spans four channels; Twitter, Facebook, Instagram and LinkedIn, with a total community size of 1.2 million and a 2.4% average engagement rate per post (overall industry average 0.2%, source Rival IQ 2021). We tailor our content to each of our channels’ audiences, reaching just over 10 million people per month.

Who are our audience?

• 42% female vs 53% male

• Average follower age range: 25 – 34 years

• Top countries: Portugal, UK, USA, Brazil, Canada, Ireland

How do we speak to our followers?

Our posts are refreshingly fun to read. We would describe our voice on social media as confident, enthusiastic and informative. Above all, we want to be impactful but brief.

Social media assets

The official event hashtag is #WebSummit. Make sure to include it in all your posts to increase engagement, especially at the event.

Want to incorporate Web Summit branding in some of your social media posts? You can find our social media toolkit and our brand guidelines and logo pack here.

You can also find a full bank of imagery from Web Summit here. We are constantly publishing new content – make sure to check out our social media channels to be the first to see news, announcements, campaigns and more.

How to maximise the media opportunity at Web Summit. Some tips from the Web Summit media team.

Over 1,500 media will be in Lisbon to cover Web Summit 2021. These include editors and reporters from major international publications and the leading national outlets across Europe, Asia, and the US. Publications like the New York Times, The Wall Street Journal, CNBC, Bloomberg, CNN, Forbes, The Times, Der Spiegel, Quartz, Business Insider, and many others will all have a presence at the conference.

Web Summit provides you with the platform to communicate directly with these media outlets. You have all the names in the room — you just need to have the news to pique their interest.

Take a look at our Media impact report here.

What can the Web Summit media team do for you?

Think of us as an extension of your PR agency or in-house communications team. We work closely with the media coming to Web Summit, and we know what they want from a story.

We can distribute your press release on the dedicated Web Summit media portal, and if the media are interested, they can request more information or even a 1<>1 interview. We can do all of this, but we need the news from you.

With this in mind, what is the type of news that will interest media at Web Summit?

Media are interested in exclusives and stories they can’t get anywhere else. So you should be thinking along the following lines:

➔ Investment

➔ Jobs

➔An innovative new product/ service

➔ A new partnership

➔ An acquisition/merger

➔ A report or whitepaper

If you’re planning any announcements in Q2 or Q3, why not consider making them at Web Summit? If you have a specific idea, get in touch and we can let you know whether it could work at Web Summit.

Press releases

If you are announcing news at Web Summit, please provide us with a press release. The deadline for this is Friday, October 15. This will be hosted on websummit.com/media which all media visit during the event to hear the latest news announced during Web Summit. Hosting a press release on our media portal creates a unique URL that can be shared with your wider network and can be used to post on your company’s social channels.

Press lists

• Top tier press list here

• Full press list here

At Web Summit we are proud to announce our commitment to the United Nations Sustainable Development Goals.

We are working to increase visibility and awareness among our partners at our events.

If you want to read more on the UN SDGs you can do so on their knowledge platform.

We are asking our partners to help us in reducing single-use plastic onsite at Web Summit and as such we have taken a zero-tolerance stance for any single-use plastic on site. Please see below for some merchandise ideas to help.

What we would recommend:

• Reusable bottles

• Stress balls

• Power banks

• 3 – cable chargers

• Socks

• T-shirts

• Tote bags

• Glasses wipes

• Notebooks

• Grip for phones

• Keep cups

• USB sticks

Please be aware of the items listed below as they are the main sources of single-use plastic at our events you may not be aware of.

• Plastic bottles

• Sweet/food wrappers

• Stickers

To ensure everything runs smoothly, here are the guidelines on what is and is not permitted for filming at our 2021 events.

These guidelines are based on security considerations and GDPR, and on the aim to keep filming as unobtrusive as possible.

Please adhere to current Covid restrictions and guidelines while filming during the event.

● If you plan to film at any of our 2021 events, we require you to provide our team with a full itinerary, in advance, of when and where you will be filming.

● Prior written consent from our team is required to film at the event. This can be secured via email.

● Camera crew tickets must come from the attendee’s ticket allocation, and should be kept to one camera operator and one assistant.

● The use of tripods is restricted.

● At all times, the crew should have an image release form available when filming in areas where any attendees are. This should be your own branded release form. ● Recordings of any event attendee may not be edited to create content that could potentially defame or damage that attendee’s reputation.

Permitted

● Exhibition stands

● The show floor

● Outdoor and open areas within the event

Restricted

● All stages. It is not permitted for anybody to film stage content

● Backstage. Filming behind any stage is not permitted

● Sponsored lounges (permission needed from appropriate partner on site)

● Partner workshops (permission needed from appropriate partner on site)

● Partner meeting rooms (permission needed from appropriate partner on site)

● Sensitive areas of operation, including registration and points of entry

● Private lounges, including Forum, speakers lounge, and the media village

● Sponsored dinners and drinks (permission needed from appropriate partner on site)

Recommended photographers

Please contact your partner success manager if you are looking for recommended photographers.

We have partnered with b-network to bring you exclusive hotel offers for your stay in Lisbon. Bookings can be made for individual or group stays around the dates of Web Summit.

Our health guidelines are available here

You can view our event policies here.